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HYPER PERSONALIZATION – THE FUTURE OF CUSTOMER ENGAGEMENT IN UTILITIES

Solution leveraging Big Data, AI & ML to provide hyper-personalized offers to utility customers

Increasing consumer expectations is one of the biggest challenges that utilities are currently facing. Customers have become more aware, and they now expect a personalised digital experience, including offers and recommendations, like what they get in other service sectors such as telecommunications, banking, retail, and entertainment.

Capgemini offers an innovative solution leveraging Data, AI, ML, and IoT that takes personalization to the next level by providing utility customers with real-time insights, offerings, and communication customized at an individual level for every customer.

You can go through this article to get an overview of the solution.

To get the live demo of the solution fill out this form below:

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Thank you for showing interest in our solution. Please contact us at utilitiesiip.in@capgemini.com to schedule a demo or to learn more about the solution.

 

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