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20th edition of the eGovernment Benchmark report: Less than half of cross-border services available online due to language and electronic identification challenges

The 20th anniversary edition of Capgemini’s eGovernment Benchmark, commissioned by the European Commission, shows that more than eight out of ten (84%) of all government services are now available online across Europe, but cross-border users still face multiple barriers.

Sep 27, 2023

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