Utilities Utilities and Energy

WORLD ENERGY MARKETS OBSERVATORY 2017

The World Energy Markets Observatory (WEMO) is an annual publication by Capgemini that monitors the main indicators of the electricity and gas markets in Europe, North America, Australia, and South-east Asia and reports on developments and transformations in these sectors.

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Featured Insights

ODIGO™ – Customer Interaction Hub

Don’t just acquire your customers, welcome them. Don’t just record customer interactions, route them and don’t just transact with your customers, engage them.
Digital Transformation

New Ways to Optimize your Operations

In today’s competitive market, how do you enhance agility and competitiveness for profitable growth?

Latest from our Experts

Corporate Responsibility

And then, Enlight came into Afshan’s life—making a difference in India

Enlight is an award-winning project by Capgemini India to bring education to girls from disadvantaged families, including girls with disabilities, or from poor and homeless families.
Artificial Intelligence

Is AI the Key to Curating User Generated Content?

As of 2017, 7,589 tweets are sent, 778 Instragram photos are uploaded, and 68,992 YouTube videos are watched every second on average.
customer digital experience

Product data collaboration as a strategic enabler to drive customer engagement

As paths to purchase have become non-linear, retailers and manufacturers find it difficult to provide shoppers with the exact information and experiences around the products.
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