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Paris – Capgemini , today announced it has been positioned as a Leader by Gartner in its Magic Quadrant for Contact Center as a Service, Western Europe. It was one of ten vendors to be evaluated on the “ability to execute” and “completeness of vision”.
The war for talent has gone digital, and the shortage of digital skills in the marketplace is unprecedented. The use of mobile, social, and analytical tools is permeating the length and breadth of every function across the organization.