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Insurance

Driven by disruptive technologies, the insurance industry is transforming at an unprecedented pace. We help insurers adapt by enhancing efficiency, driving growth, and delivering innovative, customer-centric insurance solutions.

Change driven by climate, technology, macro-economics, demographics, and geopolitics. Change that demands a response from industry participants to continue to grow, be profitable, be relevant, and in some sectors to stay solvent in the years to come. Change can be an opportunity for those who seize it.

At Capgemini, we specialize in creating business value from these changes in the insurance industry. Through our expertise in insurance technology, we empower our clients to navigate and capitalize on the challenges that change brings. We assist in refining strategies, redesigning operations, and exploring new opportunities across the insurance value chain—from distribution and claims management to enhancing customer experiences and advancing sophisticated underwriting. Our comprehensive insurance business and technology consulting services are designed to help our clients thrive in this dynamic environment.

    World Cloud Report – Financial Services 2025

    Propel top-line growth with your cloud journey: Fast-track efficiency, innovation, and superior CX

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    World Life Insurance Report 2025

    Bridge the customer experience divide: Ensure life insurance relevancy through relentless customer centricity

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    World Property and Casualty Insurance Report 2024

    Become an underwriting trailblazer: Chart your transformation across a shifting risk landscape.

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      The insurance segments we serve

      Property and casualty insurance

      Climate and customer-driven changes in the P&C industry create opportunities for Insurers to reimagine products, experiences, distribution, risk assessment, and prevention services.

      We partner with insurers to achieve transformative business outcomes by harnessing the power of technology, data and AI, intelligent automation, and partner ecosystems.

      Life, annuities, and benefits

      An aging population and new expectations from the next generation are creating new opportunities and challenges for life, annuity, and benefits carriers. But manual, antiquated systems often stand in the way of real growth.

      We can help you build advanced digital and data capabilities to create a unified customer experience, streamline operations, and retain assets.

      Health insurance

      Digitization of Healthcare is revolutionizing the ways in which care is delivered and paid for, continuously reshaping the value delivered.

      We are empowering the advancement of care access, delivery, and quality, focusing on wellness and simplified & equitable healthcare ecosystem.

      Transforming Insurance with Innovative Solutions

      Cloud for financial services

      Unlock the full potential of your cloud investments

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        Smart underwriting

        To keep pace with the rapid evolution of underwriting in property and casualty insurance, underwriters require efficient tools.

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          Digital core for insurance

          Are you ready to embrace the future of insurance? To get there, you’ll need a connected, digital core approach.

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            Sustainability for financial services

            Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

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              Transform your insurance business with Capgemini’s expertise

              Unlock the full potential of your business through our industry-leading insurance digital transformation. Contact us today to discover how we can help you stay ahead in the ever-evolving insurance landscape.

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              Research and insights

              Capgemini Research Institute

              Embrace data to accelerate sustainability

              capgemini-research-institute
              Point of view

              Enterprise maturity model for Microsoft business applications in FS
              Point of view

              Embracing the power of predictive analytics: Are your underwriters ready for change?
              Point of view

              The effect of deglobalization on insurance
              Point of view

              The road to AI-driven insurance
              Point of view

              Elevate underwriting accuracy and efficiency
              See all our insights on Insurance

              Client stories

                A new platform opens the door to innovation for a global insurer

                By working with Capgemini, the company enhances operational efficiency, improves customer engagement, and sets the stage for the latest insurance innovations

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                A leading insurer grows its customer base by investing in its underwriters

                Shorter time-to-market for more personalized product offerings thanks to a modular platform

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                How a global P&C insurer is winning over the next generation of customers

                The company worked with Capgemini to develop a new digital foundation and channel strategy, transforming customer experiences with unified and centralized services

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                Capgemini supports Zurich Germany in accelerating a strategic IT transformation

                By partnering with Capgemini, the insurance company implements the Guidewire platform for Property & Casualty Claims Management insurance and accelerates its digital transformation with the introduction of agile collaboration models

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                Wawanesa unlocks agility and boosts time to market for rapid product innovation

                Collaborating with Capgemini, Wawanesa makes a strategic transition to a unified Guidewire platform across all its property and casualty (P&C) business lines to reduce its infrastructure costs while minimizing risks and disruption to operations

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                  Expert perspectives

                  FS_Blog_Banner_Navigating Transformation - Key priorities for Insurance CFOs in an evolving sector
                  Business operations

                  Navigating Transformation: Key priorities for Insurance CFOs in an evolving sector

                  Greg Cittanova
                  Nov 7, 2024
                  Healthcare, Technology

                  Enhancing the payer-provider partnership

                  Capgemini
                  Nov 6, 2024
                  Data and AI, Technology

                  Beyond knowledge management: Unlocking GenAI’s full potential in financial services

                  Shankar Ramanathan
                  Oct 16, 2024
                  Read more

                  Meet our experts

                  Adam Denninger

                  Adam Denninger

                  Global Industry Leader, Insurance
                  Adam Denninger leads Capgemini’s global strategy, offers, and go-to-market for the insurance industry. Adam has spent 20+ years creating business and technology strategies and solutions to transform the operating capabilities of leading insurers

                  Shane Cassidy

                  Executive Vice President, Financial Services; Insurance Business Unit Leader
                  Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

                  Satish Weber

                  Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader

                  Kiran Boosam

                  Vice President, Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services
                  Kiran leads the global insurance strategy and portfolio for Capgemini Financial Services. A P&C and life insurance expert, he assesses industry dynamics and shapes innovative solutions for the Insurance CXOs, leveraging the power of the Capgemini Group, external ecosystems, and emerging technology.
                  Samantha Chow

                  Samantha Chow

                  Global Life and Annuity Sector Leader
                  Samantha Chow is an expert in the global life, annuity, and benefits markets and has 25 years of experience. She has deep expertise in driving the growth of enterprise-wide capabilities that facilitate transformational and cultural change, focusing on customer experience, operational efficiency, legacy modernization, and innovation to support competitive advancement

                  Andrew Hood

                  Executive Vice President, Global Insurance Practice Head, Capgemini Financial Services

                    Awards and recognition

                    Capgemini is a 2024 Customer and Partner Award Winner

                    Guidewire honors outstanding achievements in innovation and customer success at the 2024 Customer and Partner Awards.

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                      Best Advancing Software Testing Practice Award

                      This European Software Testing Award reflects our involvement with emerging technologies and our focus at the forefront of innovation.

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                        Awarded Migration Acceleration Specialization by Guidewire

                        First partner to be recognized reflecting our commitment to helping clients seamlessly upgrade to Guidewire Cloud.

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                          Leader in ISG Provider Lens™ for insurance ITO services 2023 (EU and NA)

                          We help our insurance clients understand and navigate the challenges change brings, both for refining their strategies and redesigning their operations.

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                            Our partners for digital insurance solutions

                            We partner with leading technology companies to power business transformation in insurance, helping our clients optimize operations and deliver exceptional, personalized experiences driven by cutting-edge innovation.

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                            Connect with our experts and read the latest industry insights on our dedicated LinkedIn page

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