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Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organizations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimization, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”

Lindsey Mazza, Global Retail Lead

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          Meet our experts

          Tim Bridges

          Global Head of Consumer Products & Retail
          Tim Bridges leads Capgemini’s Global Sectors and the Consumer Products, Retail, Distribution (CPRD) global sector practice, a portfolio that includes major global retail, fashion, restaurant, consumer products, transportation, and distribution brands such as McDonald’s, Coca-Cola, Meijer, Office Depot, Domino’s, and Unilever.

          Lindsey Mazza

          Global Retail Lead, Capgemini
          Lindsey is Capgemini’s Global Retail Lead. She is a retail thought leader and subject matter expert who specializes in shopper-centric, unified-channel commerce and innovation. With nearly 20 years’ experience in retail transformation, Lindsey has served some of the world’s largest retailers in analytics-enabled integrated planning and execution, from consumer demand to receipt.

          John Waymire

          Expert in Enterprise Application Delivery, Retail, SAP transformations, Wholesale
          I always strive to deliver the most impactful global business solutions to achieve the greatest value for service providers and customers.

          Steve Hewett

          Head of Customer Transformation, frog, Capgemini Invent UK

          Manish Nadir

          VP & India Industry Platform Leader for Consumer Products & Retail
          Manish Nadir is responsible for driving Capgemini’s industry strategy, leveraging domain expertise and the evolving technology landscape to create powerful value propositions and power the global innovation network. He helped build industry-relevant go-to-market offerings, driving account impact and enabling a community of practitioners with strong industry expertise. Manish has enabled transformations, deploying omnichannel capabilities as well as rearchitecting retail store solutions.

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