Banking and capital markets

Banks and capital markets firms are facing unprecedented disruption. While reducing costs is critical, they must invest to meet customers’ digital expectations, manage risks, and attain sustainable business practices.

In the new normal, banks need to create customer-centric business models and provide relevant experiences and offers to meet the customers’ changing needs. We help our clients achieve those goals and drive customer-first growth. We work with 8 out of the top 15 banks, and 9 out of the top 15 diversified financial companies, to help them reimagine their business, become data-driven open enterprises, and better equip themselves to meet evolving demands from the market, partners, and regulators.

Capital market firms, meanwhile, need to reduce structural, operational, and per-unit trade costs, introduce efficiencies, and invest in digital infrastructure, while meeting increasing regulatory obligations. We help our clients create efficient and responsible organizations, with digital innovation at their core, including business, product and regional eco-systems. And our holistic data, cloud, and analytics solutions enhance customer engagement, streamline operations, and ensure more effective risk management.

We put innovation at the center of everything we do, enabling banks and capital market firms to become agile, open, and intelligent – while helping them evolve into sustainable digital enterprises of the future.

Customer-First Growth

Banks must embrace new ways to grow wallet share

    How financial institutions bridge the martech gap with bigtech

    Improve customer-centricity.

    World Wealth Report 2022

    Customer-first strategy, putting the client at the heart of wealth management.

    TechnoVision 2022: Financial Services

    This year’s report presents 37 technology-business trends and over 70 financial services industry examples and use cases aligned to them.

    World Retail Banking Report 2022

    The customer engagement imperative: What banks can learn from the FinTech playbook.

    Banks and fintech firms: The symbiotic relationship

    What banks can learn from fintechs and vice versa.

      What we do

      Asset managers are experiencing increased customer interest in ESG issues. They must also address new regulations prompted by DLT and AI/machine learning.

      We can help you respond to these demands, capture new market opportunities, and create compelling yet cost-effective customer propositions.

      Now is the time to consolidate your competitive position using digital solutions, while maximizing your return on investment.

      We’re enabling financial institutions to deliver attractive, future-proofed, next-generation payment solutions at scale, and efficiently manage compliance and the complex risk environment.

      We help you transform your office operations front-to-back to make them future-ready, more profitable, and resilient.

      You can monetize your assets and platforms, establish centers of excellence, and set up trade-as-a-service models to create new market opportunities.

      Lending models need to be simpler, faster, and personalized for customers, and remain competitive for banks.

      We help commercial and consumer lenders to create seamless, digital, lending experiences, automating processes at scale, and generating data-driven insights, while effectively managing risk.

      To create long-term value, banks must meet changing customer expectations and increase their market agility.

      We work with clients to transform a product-led, siloed operating model into a streamlined, agile platform, to enable hyper-personalized customer experiences.

      Customer and industry dynamics for wealth management firms are transforming rapidly.

      We help deliver superior investor experiences, empower your advisors through hyper-personalization at scale, and gain efficiencies by embedding data-driven insights and new technologies.

      Featured services

      Connected marketing for financial services

      Marketing in a highly regulated environment to digitally savvy consumers is fraught with complexity. Capgemini helps banks navigate the digital landscape with services and capabilities driven by our Connected Marketing engine.

        Decentralized futures

        Blockchain and other distributed ledger technologies (DLT) are at the heart of decentralized futures.

          Inventive banking

          Open banking and APIs are disrupting the value chain. Banks are often challenged to innovate faster. Inventive banking allows you to orchestrate new relationships and use technology to do this.

            Assemble the bank you want

            Grow and evolve with the changing market.

            Client stories

            Expert perspectives


            BigTech into payments

            28 Jul 2022
            Data and AI, ESG, Sustainability

            ESG for banks – how to elevate the game to achieve key goals

            Rishi Vijay
            5 Aug 2022

            Banking on the metaverse

            12 Jul 2022

            Meet our experts

            Sankar Krishnan

            Executive Vice President, Strategy & Corporate Development, Capgemini Financial Services

            Ian Campos

            Expert in Digital Transformation, Insurance

            Nilesh Vaidya

            Executive Vice President – Head Banking and Capital Markets Domain Consulting

            Preetham Kamesh

            Vice President, Capital Markets, Market Development, Financial Services

            Gareth Wilson

            Vice President- Head of UK Banking and Capital Markets 

            Carlos Salta

            Expert in Digital Banking Transformation

            Sarang Bondre

            Vice President, Core Banking