How blockchain is redefining trust and disrupting industry

Conversational customer experience is the next big battlefield for the hearts and minds of consumers as it promises to fundamentally alter their relationship with brands.

It is critical to distinguish and separate any digital agent into two logical parts: the highly anthropomorphized user interface, and the digital logic driving the interaction.

“Masters’” expectations of what they can achieve with automation are higher than those of their less advanced peers, or “Novices.”