Digital Engineering: The new growth engine for discrete manufacturers

Digital technologies are reshaping the manufacturing landscape.

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Digital StrategiesGovernanceStrategy and Transformation

Olaf Pietschner, Head of Capgemini in Australia and New Zealand on Sky News Business


Open Banking and Australia’s emerging Financial Services ecosystem

A complex construct of Australian statutory, regulatory, and aligned representative groups is required to enact the planned transformation to Open Banking.

digital customer experience Digital Leadership Strategy and Transformation

Australia’s Digital Marketing and Customer Experience Maturity

Australia’s marketing and CX aptitude – A story of the haves and have-nots

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automationdigital customer experience

The three levels of customer service frustration – and how to overcome them

Customers never evaluate one particular interaction or experience, but look at the process as a whole.

AI outsourcing – a safe pair of virtual hands

The astronomical growth of AI-based services requires outsourcing partners to provide the kind of capability their clients may struggle to provide themselves.

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