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Public sector

Governments and public sector organizations are leading the transformation to a digital, sustainable future – while improving public services for all of us.

We count on the public sector to provide essential services day in, day out, while making those services more joined up, citizen-centric and efficient. In a crisis we expect our governments to step up and lead the response. We also depend on them to address grand challenges such as the UN’s Sustainable Development Goals. In this context, resources are often stretched to their limits.

Using digital to drive results in the public sector

We’re working with governments and public sector organizations worldwide to meet these challenges and deliver more with less. How? By harnessing digital to provide a set of powerful technology tools, enabling organizations to pursue their objectives and improve outcomes – always with the end user at the center of everything we do.

From supporting the move to the cloud, to creating strategies for data and data ecosystems; from using human-centered design to create new citizen services, to ensuring  cybersecurity: we bring deep understanding of the public sector and proven expertise in business and technology transformation.

For more information about our work for US federal government, visit Capgemini Government Solutions.

What we do

For a long time, armed forces in Europe have managed logistics, supply inventories, wage payments, and personnel records through technology. Now, in the digital era, we connect ministries of defense to the new requirements of the data-driven world.

Groundbreaking new technology is positioning the health and social care sector to improve person-centered services along the care pathway. We partner across the industry with community care providers, hospitals, university clinics, and health ministries to help develop personalized care plans, both at home and in medical institutions.

Government agencies, federal ministries, city councils, and more are working to digitize processes and services for citizens and businesses. We help provide open data and high value datasets, biometric systems, e-government solutions, user-centered platforms, digital identities, and automated processing systems.

To help public security authorities deal with the digitization of crimes, new digital tools, and new forms of citizen interaction, we have developed a range of digital services to support them across the globe.

We help tax and customs authorities with digital transformation in areas including the operation of tax offices, tax claim management, the future of work, fraud detection, custom border management, risk assurance, regulation analytics, and HR operations such as talent management.

Welfare agencies are facing significant challenges, including aging populations, digital engagement, policy reform, and growing demand for welfare support. Our expertise includes social benefits attribution, welfare fraud detection, job matching technologies, intelligent case management, and cloud migration.

    Citizen services: Human-centered by design

    We partner with public sector organizations globally to design, test, iterate and run digital services that put citizens at the center.

    Data and AI in the public sector

    We help public sector organizations open new frontiers with artificial intelligence.

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          Client stories

              Industry leader

              Marc Reinhardt

              Executive Vice President, Public Sector Global Industry Leader
              “We are proud to be a leading partner to public sector organizations globally, supporting mission-critical systems that touch the lives of millions of citizens and users every day. While developing the next generation of citizen-centric, inclusive public services, we are also enabling organizations to transform to tackle the most important challenges our societies face. As we look to the 2030 targets of the Paris Agreement and the UN Sustainable Development Goals, it’s clear that technology is a tool for achieving better outcomes, and that societal purpose should be a driving force behind the sector’s use of digital to perform and transform.”

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