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Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organizations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimization, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”

Lindsey Mazza, Global Retail Lead

    Cornershop, the store of the future

    The live store in London where customer engagement and retail are brought to life.

    What matters to the consumer

    As the world emerges from the shadow of the pandemic, many of the trends and changes in consumption patterns it sparked are set to stay.

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      Magnus Höjman

      Sales Director Nordics
      Magnus Höjman is a senior executive with +25 years experience from the CPRD sector, both in operational and consultant roles focusing on sales, marketing and supply chain.

      Björn Dahlqvist

      Vice President and Group Account Executive IKEA
      Björn is the Group Account Executive for IKEA PACE account covering its three main parts, i.e. INGKA (Retail), Inter IKEA (Consumer Products) and IKANO (Financial Services). He has over more than two decades of experience demonstrated a global mindset, strong drive, and a combined business and technology focus.

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