Telecommunications

5G is the defining element of every telco’s transformation strategy. However, for operators, success will depend not just on their ability to deploy this powerful new network, but also on how they monetize their investment across industries and domains.

In most cases, seizing the opportunity provided by 5G requires organizations to accelerate their shift to the cloud and create a robust partner ecosystem to deploy industry use cases at scale.

With the window for competitive advantage beginning to close, telcos need to begin their 5G journey in earnest now. With Capgemini, they’ll be working with a partner who will help them get the future they want.

Tet improved the customer experience through automation

Partnering with Capgemini, Tet implements the Vlocity cloud software and introduces automation into its customer service and order fulfillment processes to further enable innovative offerings to reach the market faster and increase satisfaction for both customers and employees

Ncell modernizes and streamlines its business spend management

In partnership with Capgemini, Ncell deploys various Coupa modules to speed up, streamline, and simplify its procurement processes to keep pace with growth

Smart Axiata unlocks next-gen ERP capabilities with SAP S/4HANA®

By working with Capgemini, Smart Axiata embarks on an ambitious digital transformation journey that elevates its ERP capabilities and streamlines its business processes with SAP S/4HANA®

Celcom develops a modern digital customer journey

With agile ways of working, Celcom developed new front-end channels and initiated a cultural transformation to become a more digital business

Deutsche Telekom rolls out fiber-optic connectivity at record speed

Using agile methodologies, Capgemini and Deutsche Telekom swiftly launched a new platform to plan, sell, and install fiber-optic connectivity

Showing the value of 5G across Europe

Collaborating with Capgemini Engineering, the global mobile communication provider develops new ways to use 5G to unlock innovation

The path to net zero for telcos

The telecoms industry has a significant environmental impact today – and it’s predicted to rise in the years to come. We can help.

Learn more

One-to-one customer engagement for telecoms

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Habib Melhem leads the Telco & Hi-Tech industry within Capgemini Invent. With over +20 years of experience within Telco, Habib specializes in Digital Transformations, helping Operators making the shift to Digital Service Providers both for B2B and B2C. Previous deliveries includes new Mobile operator launches and larger transformation programs working across Portfolio and Execution level.

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Karl Bjurström is a strategy consultant and manager who specializes in strategy formulation, data, and scaling in the technology, media, and telecom industries. He is passionate about helping clients use digital technologies to gain strategic and operational advantages within product development, customer experience, and marketing.