customer first

Customers flock to brands they love – brands that have a sense of purpose, are innovative, engaging, and put their customers first.

Business today is more personal, more data driven and more relevant than ever. Success starts with your customers. When you know what people want and need you can identify new areas of opportunity and launch market-changing products, services, and experiences to continuously reinvent, engage, and grow.

We inspire clients to make bolder choices with creativity, design, and analysis. We help envision your future, build the business case and articulate the plan to get you there. By reimagining your marketing strategy, elevating the way you sell to and interact with customers, and optimizing insights from data, we orchestrate personalized and differentiating experiences at scale.

Innovation and human-centered design from frog, part of Capgemini Invent, combined with our extensive customer experience, data and technology expertise, uniquely wins hearts and moves markets.

What we do

There comes a point when a new entrant into the market or shifting consumer tastes will threaten your core business. And, at that moment, no amount of investing in the customer experience of your existing business is going to save you. You need to do something different – you need to challenge the status quo. That is the promise and the premise behind Continuous Business Reinvention. Imagine. Make. Scale. Be Bold.

Your customer experience must transform the relationship you have with your customers, and build trust that provides sustainable value, both for them – and for you. We embrace emotions, sensitivity, and intuition to invent new experiences. Grounded in rigorous analysis and cutting-edge technologies, these are as personal as they are effective. They build relationships, one interaction at a time. You. At scale.

“Working with you, We strive to change minds, move markets, and touch hearts.” 

Alex Smith-Bingham, Group Offer Lead for Customer Experience

Meet our experts

Sten Hubendick

Head of Digital Customer Experience (DCX) CoE at Capgemini Australia
Leading the Australia COE DCX, Sten is passionate about Digital and Business Transformation and helping clients leverage cutting edge technology and ways of working to boost relevance, customer experience and ultimately bottom line.

Darshan Shankavaram

Executive Vice President, Digital CustomerExperience Global Practice Leader
“I have close to 30 years of domain experience, with more than ten years within Digital and Mobile. I have led product concept-to-sell, business development, pre-sales, solutioning and technical implementation of CX transformation programs.”

Fernand Khousakoun

Vice President, Digital Customer Experience Content & Marketing COE Leader
Fernand has 24 years of experience working with customers to improve the Customer experience.

Niklas Korswall

Principal Enterprise Architect
I have more than 25 years experience driving technical evolution and digital transformation in various roles – such as CIO, PM, Advisor and Consultant – for different companies in almost all of our business verticals. Always being guided by an open and a curious mind, I use my broad skillset within Enterprise Architecture and Tech, connected to my business know-how as a springboard to help create relevant decision material to underpin truly informed decisions for digital change. At the same time I often function as a catalyst for Business Leaders in starting the implementation of the digital transformation. I am today leading Capgeminis DCX COE for Sales & Service in Australia.

Arnaud Bouchard

Expert in Marketing
I currently lead a team of 140 consultants dedicated to improving our clients’ customer experience (insights, marketing and channels). I specialize in strategic and operational marketing to create new business channels and further customer relationships.

Sidharth Kapila

Expert in Process digitization & automation
Key partner for Cisco in their process digitization efforts for last 3 years. Introduced the iBPM framework leveraging Gartner’s pace layering approach. Launched an iBPM COE, multiple process digitization workshops and Pega implementation projects. I work very closely with Cisco leadership team and Cisco business (India and US) in their transformation journey leveraging our existing strong BPM foundation.