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Microsoft Digital Contact Center of future

Reinventing customer service with Capgemini and Microsoft

In the age of customer centricity, winning the game means going beyond traditional approaches.

Being an industry leader demands positive customer experiences, reimagining customer engagement, and leveraging technology to measure and optimize outcomes. The potential for businesses to evolve and redefine their brand and purpose is immense.

Organizations face significant challenges. As customer expectations soar, attention spans shrink, and customers are dictating the terms of engagement. Additionally, businesses struggle with scattered data, overloaded communication channels, disjointed systems, staffing challenges, and the need for security and compliance – all while trying to keep customers satisfied and loyal.

Let Capgemini and Microsoft step in with their game-changing championship solution: Microsoft Digital Contact Center. We have a proven track record of helping businesses overcome hurdles and jump into success by embarking on a transformational digital journey. Discover how our innovative solutions empower countless organizations to rise above challenges, break down barriers, and create exceptional customer experiences.

Don’t miss the opportunity to unlock the true potential of your business in the digital age. Learn more about our offerings and partner your transformational journey with us.

Contact us here

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Meet our expert

Vikas

Vikas Sinha

Platform Lead – Microsoft | DCX Capgemini North America
Vikas Sinha is a Platform Lead for Microsoft Business Application Platform in Capgemini for North American Market. Vikas brings 20+ years of experience of large scale Contact Center Transformation project experience on Microsoft technology and helping customers with artificial intelligence solution on Customer Experience platform

Oleksandr Krasnoshchok

Business Value Management Director, Global DCX Microsoft CX, Capgemini
Olek is a Senior Microsoft Business Applications Global Director in Capgemini. He is continuously helping to create value on Digital Transformation with Microsoft Business Applications ecosystem and working with our global customers to help them realize the value out of a large scale Contact Center Engagement.

Kartik Deshmukh

Senior Director – Practice Leader D365 CE | DCX India- Capgemini
Kartik is presently working with Capgemini, as Practice Leader for Dynamics 365 CRM, Power Platform and Oracle Siebel – for its Digital Customer Experience unit. He is responsible for practice growth and competency development, and helping customers with end to end solution consulting on Contact Center Platform.

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