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CONNECTED ENGAGEMENT

Serving the customer in an increasingly channel-less world.

Customers’ rising expectations for convenience and immediacy across channels means retailers must adopt an omnichannel strategy that allows any product to be purchased from anywhere, at any time, by any customer – safely and sustainably.

As an end-to-end transformation partner, Capgemini helps retailers adapt their  everywhere commerce strategy, channel-plays, commerce capabilities, and distribution and fulfillment networks to meet the new opportunities of the “phygital” landscape.

Connected engagement: Physical, digital, and everywhere in between.

Our advanced data capabilities and industry-leading solutions help retailers reinvent points of sale, as well as the customer experience across all channels.

Our breadth and depth of capabilities across strategy, customer experience, commerce, data/tech and supply chain, coupled with our deep experience within the retail industry, allow us to act as a true end-to-end transformation partner for our clients.

Our team of industry experts help retailers unlock new business models and channels that will enable them to more easily and naturally reach customers  wherever they choose to shop, at the moment they choose.

    CornerShop, the store of the future

    The live store in London where customer engagement and retail are brought to life.

    AI for customer products and retail

    The road to becoming an insights-driven business can be long and the path unclear. We help you navigate this journey with OutPerform.

    Data-driven marketing

    The role of the CMO is evolving. Deliver on customer experience with creativity and data.

    Gaining the edge in the new era of grocery

    Our Digital Core for Grocery capabilities help grocers meet the new challenges, from long-term planning to real-time fulfillment.

    Insights-driven merchandising

    Optimize your buying and warehousing decisions with our augmented intelligence solution.

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