Zum Inhalt gehen

Shaping the future of The Police

More protection and security for the police and the general Public

We live in a dynamic time of change. The economy, communities and individuals face a variety of challenges in an increasingly complex ecosystem. This is why police work should become more digitized and supported by artificial intelligence in the future.

Together with homeland security agencies, especially the police, we are developing digital solutions that are people-centric. The goal is to make the everyday life of police officers and citizens safer and easier.

Based on your existing ecosystem (data center, inventory systems and organizational changes), we help you build resilient and future-proof IT infrastructures and integrate innovative technologies into everyday police work in a user-centric and value-added way.

Concept vision for the police of the future

Capgemini wants to help you with your digital transformation and shape the future in a positive way. In doing so, we are aware of the challenges on the horizon. Capgemini has developed an innovative and visionary concept for the police of the future. It is an inspiring concept that opens up a space for creativity and opportunities. With a focus on people, the vision combines digital and analog technologies to add value and allow them to interact flexibly and seamlessly.

In the future, three elements for tactical, operational and strategic support will enable the police to act independently of each other in their daily work and yet react jointly to changing threat situations.

Tactical process support:

Smart Assistants

Learning systems that automate, standardize, reduce barriers, and provide tactical support during operations can reduce organizational effort and increase responsiveness in variable situations.

Digital Image of the operation:

Immersive Twin

Through the interaction of all systems in the network, a continuous digital image of the operation before, during and after the situation can become a reality for police officers, with the aim of carrying out all necessary activities in a sustainable, digital and immediate manner.

Strategic assistants in the network:

Connected Buddy

Seamlessly networked systems extend the reach of units through extended resources, strengthening self-protection and connectivity to other units.


The following examples are intended to inspire you to think about how technology can support your daily police work. If you would like to learn more, we look forward to hearing from you. We would be happy to provide you with further details and references in a personal meeting!

AI-powered transcription & analysis of emergency calls for use in operational planning and automated process creation

Incoming emergency calls offer numerous opportunities for the use of AI and assistive systems to simplify the work of the operators.
AI can automatically capture key information and provide additional information by analyzing the language and semantics of emergency calls. The availability of this information then enables, among other things, the automatic creation of a case. It can also serve as a guide for dispatchers on what information needs to be requested from the caller and provide direct support for routing and operational planning.

Optimized assignment of patrols based on advanced dispatching factors that go beyond mere proximity to the emergency scene.

Once an emergency call is received, it can be assigned to the most appropriate patrol in a semi-automated process.
Using AI, this assignment can be optimized for each operation based on pre-defined criteria. These criteria can include hard factors such as proximity to the location, availability, refueling, and break times, as well as soft factors such as language skills, conflict management training, and mission-specific experience.

Continuous exchange of diverse real-time information from the field (“collective intelligence”)

Thanks to extensive sensor technology, patrol cars in the field can record relevant environmental variables and share them with each other. This means that before, during and after an operation, patrol cars can receive up-to-date data about their area of operation collected by other patrol cars.
Thanks to intelligent communication between the integrated systems, the recorded data is consolidated, shared with other vehicles and the control center, and can then be added to the incident file, for example.

Automatic transmission of the “blue light optimized” route, calculated by linking to additional information systems

Once the call has been assigned to an appropriate patrol, the response time can be optimized by an intelligent routing system.
The optimal route to the scene should take into account criteria that go beyond “normal” route calculation: For example, current police reports should be taken into account to avoid blocked or closed areas, or routes closed to regular traffic should be used. In the future, the system could also communicate with traffic control centers to prioritize traffic lights or influence local street lighting.

Prepare for an incident with a consolidated view of relevant, cross-system information as soon as the call comes in.

By connecting to multiple systems with intelligent interfaces, the dispatch center can access critical information about the location and person(s) involved immediately upon receiving an emergency call. This information can be forwarded to the appropriate emergency services.
In this way, emergency operators immediately receive visually available information, such as people involved, building plans, or neighboring emergency forces.

Improve situational awareness in advance through the use of drones and access to CCTV with intelligent threat detection

Before the patrol arrives on the scene, a drone can be sent ahead to scout and assess the situation for the best possible self-protection.
To secure the extended or difficult-to-view perimeter, the drone can perform a more extensive scan upon arrival, for example, to detect movement of people or relevant changes. These images are also transmitted to the operations center and, if necessary, to the deployed forces.

Comprehensive monitoring with vehicle, personal and environmental sensors for automatic threat detection

If necessary, the self-protection of the emergency services can be supplemented by an automated exchange of information, supported by sensors and cameras in the vehicle and on the body of the emergency forces, so that the control center is precisely informed about the situation in the field and the emergency services are immediately supported in the perception of danger.

Digital support for case recording, including the automation of tasks and the simplification of input through voice control.

A digital assistant helps officers record notes and witness statements and simplifies case follow-up.
By providing targeted assistance, such as checklists or instructions, the assistant can help officers process the incident in the field. Captured images and evidence coding are automatically and directly added to the case.

Simplified sharing of status and relevant mission information and improved reliability of connectivity through “mesh networking”

It must be possible to work in the field safely and, if necessary, independently of power and the Internet, so that data can be recorded in the field even without a connection. New information captured by the car, drone, or patrol officer’s devices could be uploaded via a separate uplink and added to the process.
In addition, patrol cars and drones in areas with weaker network coverage could be connected to each other and act as repeaters. Such a “mesh network” ensures stability and reliability of communications. Data will not be lost in the event of vehicle loss or power failure.

Captured data is automatically supplemented with all other available information and compiled into a complete report.

All case-related data and information is automatically collected. This includes emergency calls, information from the incident dossier, environmental scans by drone, bodycam and car, voice, photo and video material from the incident, incident evidence codes, copies of instructions issued, data investigation documents, forms and notes, times of arrival and departure from the incident site, extended information such as weather data and emergency services involved in the incident, as well as the incident history with time stamp and GPS location on the map.

Simplified sharing of status and relevant deployment information and improved reliability of connectivity through mesh networking

Information on the current inventory of all resources relevant to the mission, including a digital logbook:
By using sensor technology in the patrol car, an intelligent inventory system can be established. The removal of items from the trunk is detected and recorded. As soon as the vehicle is assigned, the emergency services know what equipment is available and what may be missing.
An automatic, digital logbook also makes it possible to track when and where equipment has been removed.

Talk to us!

We offer joint workshops on any topic to discuss your specific challenges. Together we will develop demand-driven digital solutions that make your daily police work easier and safer.

We look forward to it!

Our Expert

Peter Steinleitner

Client Executive, Head of BOS Germany
Being able to help shape the innovation and digitalization process for authorities and organizations with security tasks is what drives me personally. Together with experts from public administration and research, we develop solutions for tackling the security tasks and police work of tomorrow. Police officers and their needs are the focus of user-centered digital concepts.