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世界No.1（6年連続）
ブランドについて
テクノロジーパートナーについて
Cloud
Management team
Artificial intelligence
Leaders in every sector are striving to implement AI‑driven transformations that create meaningful efficiencies, intelligent experiences, and measurable value. Yet, many struggle to move beyond pilots, fragmented fixes, and technical debt. With Capgemini as your ServiceNow implementation partner, organizations can reimagine the future and reshape their enterprise – showing what becomes possible when deep industry expertise meets a powerful platform for AI‑powered operations. Together, we help you close the gap between what’s possible and what’s real.Make it real with Capgemini and ServiceNow.
ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.
Capgemini positions ServiceNow as your enterprise nucleus – the AI control tower that unites data, workflows, and AI agents across front, middle, and back offices.
Together, we help you unlock the potential of AI with purposeful governance, standardize how work runs, build secure and future‑ready capabilities, and continuously innovate through human‑AI collaboration. Capgemini and ServiceNow have the know-how, culture, and in-depth industry experience to help you put AI to work. This includes Capgemini’s Resonance AI Framework and expertise with 3,750+ ServiceNow process consultants and 14,000+ certifications. Tap into the best of Capgemini’s industry and domain expertise while using ServiceNow as your AI backbone. As a ServiceNow partner, we work together to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – ensuring they are tailored to meet our clients’ unique set of needs.
Stop struggling with siloed systems and unlock human-AI collaboration with AI-powered workflows to deliver exceptional experience to customers that drives business growth.
People Experience with ServiceNow brings HR services together on a single, frictionless platform. Happy employees. Increased productivity.
Enterprise Service Management on NOW helps organizations dramatically improve any business process across the enterprise.
Our SIAM solutions unlock the full potential of complex multi-provider business ecosystems and provide end-to-end customer satisfaction.
Future Franchise services empower franchisees to deliver a great customer experience.
In an era where digital transformation is reshaping the financial landscape, the importance of cyber resilience cannot be overstated.
Technology isn’t one-size-fits-all. As a ServiceNow partner, we work together to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – ensuring they are tailored to meet our clients’ unique set of needs.
1. Govern with purpose to scale with confidence
We ensure AI operates with intent – linking oversight to strategic priorities, protecting data integrity, and establishing guardrails that guide enterprises from proof of concept to repeatable performance.
2. Run as one with a unified platform
Capgemini and ServiceNow connect AI agents, processes, and data through a cohesive digital backbone – standardizing how work gets done and enabling secure, scalable, and reusable components across the enterprise.
3. Transform for today and build for what’s next
We help organizations unlock new business models, intelligent experiences, and a multi‑agentic, futuristic work culture powered by human-AI collaboration.
We provide a holistic approach to digitization, bringing deep industry expertise, process re-engineering, and modern technology to meet manufacturers' demands, powered by the ServiceNow platform.
We work closely with government organizations across the globe to help them meet their challenges and provide digital transformation strategies, technology delivery, and citizen-led innovation powered by the ServiceNow platform.
Our retail experts optimize operations across the value chain. We employ proven methodologies, applications, processes, leadership, and talent to create a seamlessly integrated experience powered by the ServiceNow platform.
As an elite ServiceNow partner, we take pride in our accolades and recognitions for diverse ServiceNow implementations. Our robust partnership merges top-tier ServiceNow services with Capgemini’s excellence in experience, resulting in unparalleled collaboration.
This award recognizes our ability to modernize essential enterprise functions such as legal service delivery, source-to-pay, procurement, HR workflows, and other critical back-office operations. This recognition also underlines our ability to apply AI-driven workflows to improve efficiency, reduce manual work, and elevate operational performance across the enterprise.
Capgemini recognized as a leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024.
