Retail

Turning disruption into advantage with agentic AI for retail

Retail is being squeezed from all sides as inflation reshapes demand, consumer expectations continue to rise, and workforce concerns around AI adoption mount.

To respond, retailers need practical AI roadmaps that balance competing priorities: reducing costs while driving growth, automating operations while augmenting employees, and enabling new customer experiences that integrate seamlessly into the existing journey.

Capgemini helps retailers lead through disruption by leveraging AI to anticipate industry shifts and adapt the business — turning these forces into new sources of growth, efficiency, and sustained competitive advantage.

What we deliver for retailers

Revenue growth

Through a connected omnichannel strategy, including agentic commerce that adapts in real time to customer intent and demand signals.

By applying AI-driven intelligence to pricing, promotions, and core retail
operations.

Through AI-powered forecasting, replenishment, and store teams empowered with actionable, real time insights.

“One journey, every channel. Retail success today isn’t a matter of presence, but consistency. We help retailers design and deliver seamless experiences that build loyalty with every interaction.”

Mark Ruston, VP, Global Retail Lead, Capgemini

    Consumer-centric grocery fulfillment

    We help companies develop and implement a customer-first strategy, as well as underlying data-led capabilities.

    Food waste reduction solutions for retail

    One-third of all food is wasted, harming the climate, biodiversity, and consumers. Food waste is a global challenge.

    Connected commerce in retail, consumer products and services

    Digital channels remain the fastest-growing global channel for consumer products companies, outpacing others by a rate of three or more.

    Cornershop, the store of the future

    The live store in London where customer engagement and retail are brought to life.

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