Public sector

With data-driven government solutions, with the journey to the trusted cloud, and with an omnichannel citizen experience, the future of public services is digital – and we can help you get there.

The public sector faces many challenges, from globalization to increased citizen expectations of real-time responsiveness. We work closely with government organizations across the globe to help them meet those challenges through digital transformation strategies, technology delivery, and citizen-led innovation.

Whether for a municipality, a hospital, or a ministry of finance, technology is bringing new ways to guarantee operational efficiency, and better services that put the citizen at the center. We help public institutions focus on solving their challenges by making the most of human energy with digitization – towards a sustainable and inclusive future.

What we do

For a long time, armed forces in Europe have managed logistics, supply inventories, wage payments, and personnel records through technology. Now, in the digital era, we connect ministries of defense to the new requirements of the data-driven world.

Groundbreaking new technology is positioning the health and social care sector to improve person-centered services along the care pathway. We partner across the industry with community care providers, hospitals, university clinics, and health ministries to help develop personalized care plans, both at home and in medical institutions.

Government agencies, federal ministries, city councils, and more are working to digitize processes and services for citizens and businesses. We help provide open data and high value datasets, biometric systems, e-government solutions, user-centered platforms, digital identities, and automated processing systems.

To help public security authorities deal with the digitization of crimes, new digital tools, and new forms of citizen interaction, we have developed a range of digital services to support them across the globe.

We help tax and customs authorities with digital transformation in areas including the operation of tax offices, tax claim management, the future of work, fraud detection, custom border management, risk assurance, regulation analytics, and HR operations such as talent management.

Welfare agencies are facing significant challenges, including aging populations, digital engagement, policy reform, and growing demand for welfare support. Our expertise includes social benefits attribution, welfare fraud detection, job matching technologies, intelligent case management, and cloud migration.

AI in the public sector

We help public sector organizations open new frontiers with artificial intelligence.

European voices

Public sector IT trends 2021-22

The pandemic has accelerated digitalization and innovation – but IT leaders are struggling with increasingly complex technology landscapes.

    Data to the people

    Open data, created and offered by public sector bodies as part of their day-to-day operations, offers new ways to innovate solutions for global and local challenges.

      Trends in public security 2021-22: A perspective from the Netherlands

      How safe do citizens in the Netherlands feel today, and how should organizations in the security domain respond to changing threats and new technologies?

        Building data bridges

        It’s time for public sector bodies to seize the open data opportunity to dramatically improve health, transportation, communications, education, and the economy.

          Expert perspectives

          Public sector

          2022 Key Trends in the Public Sector

          Capgemini
          17 Jan 2022

          Industry leader

          Marc Reinhardt

          Executive Vice President, Public Sector Global Industry Leader
          “Public sector organizations are addressing the great challenges of our time – from digital transformation, to social justice, COVID recovery and resilience, and the climate agenda. People and technology are central to their response. We partner with the public sector to transform public services and deliver better outcomes for citizens, society and the planet.”

          Richard Beet

          Expert in AI, Business Intelligence, Data Engineering and Enterprise Data Management, Data Science
          “The opportunity for public sector organizations to unlock the power of data innovation is exponential. The rise of autonomous, collaborative data ecosystems with creative and sustainable AI – while engineering the platform and foundational quality for industrialized scale – will deliver next generation citizen services with data and AI at the heart of a collaborative ethical society.”