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Insurance

Insurance firms need to look beyond traditional risks, and address today’s challenges such as cybercrime, climate change, and natural disasters. We are reimagining the global insurance industry to invent the operating models of the future.

Insurance customers are demanding hyper-personalized, digital experiences that meet their changing preferences and an evolving risk environment. With near-zero interest rates, reinsurers and insurers need to constantly innovate to ensure better forecasting, affordable rates, and experiences that attract and retain customers. 

We work with property and casualty and life and annuities companies, and reinsurers, to build sustainable business models using new technologies to make uninsurable risks insurable. We reinvent the customer and agent experience across the insurance value chain from sales to servicing to claims. 

    Improving the P&C claims experience through digital transformation

    Core claims platforms unify data across the organization — including claims data, repair costs, and options.

    World Life and Health Insurance Report 2022

    The Wellness Revolution: How insurers are driving growth with customer well-being.

    World Property and Casualty Insurance Report 2022

    Climate change is significantly impacting people and business. Insurers need to generate deeper customer trust and offer personalized solutions

    The data-powered insurer

    Capgemini Research Institute looks at how to unlock the data premium – at speed and at scale.

    Leader with Everest Group for Salesforce services in insurance

    Capgemini was recognized as a Leader among 12 other service providers.

      Issues & Answers

      Climate of Change in Insurance

      How we can help

      Selling digitally

      We empower insurers and their intermediaries to reimagine marketing strategies to meet changing customer needs, from digital acquisition to deploying the right channel mix.  

      With Capgemini’s open insurance solution, insurers can partner with ecosystem players to bring new offers to market faster and expand their reach.

      Pricing the real risk

      The complexity of new evolving risks is a challenge for underwriters as they strive to effectively manage risks, provide adequate coverage, and offer competitive pricing.   

      We help underwriters make better decisions faster using data analytics, AI, and automation. New cloud-based business models, such as dynamic pricing, enable real-time, personalized rates – and ensure long-term profitability.  

      Delivering touchless service

      We help insurers differentiate the customer experience.

      We help insurers differentiate the customer experience with seamless service and tools for claims, endorsement requests and contact center interactions.  Our approach minimizes friction while enabling human empathy.
       

      Flattening the claims curve

      We help carriers deploy advanced predictive technologies, such as IoT, that monitor risk and promote safer behaviors.

      Using modern pricing platforms, we help them manage claims cost-effectively for medium and long-tail loss events and improve loss ratios.  

        Digital insurance operations

        Frictionless, end-to-end, customer-centric insurance services to transform your core processes and support functions.

        Data estate modernization

        Master your data , and empower your organization.

        Inventive IT

        We accelerate the digital revolution of your IT to position your business to thrive and innovate on digitalization.

        Cloud services

        Accelerate your cloud journey with a trusted partner who is with you all the way.

          Client stories

          Meet our experts

          Shane Cassidy

          Executive Vice President, Financial Services; Insurance Business Unit Leader, Capgemini Financial Services
          Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

          Seth Rachlin

          Executive Vice President, Financial Services; Global Insurance Industry Leader, Capgemini Financial Services
          Seth leads Capgemini’s global insurance industry strategy and manages its relationships with the insurance technology ecosystem. He has 25+ years of experience in innovation at the intersection of insurance and technology.

          Satish Weber

          Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader, Capgemini Financial Services

          Kiran Boosam

          Vice President, Financial Services; Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services
          Kiran leads the global insurance strategy and portfolio for Capgemini Financial Services. A P&C and life insurance expert, he assesses industry dynamics and shapes innovative solutions for the Insurance CXOs, leveraging the power of the Capgemini Group, external ecosystems, and emerging technology.

          Ian Campos

          Executive Vice President, Financial Services; Global Domain Practices Leader, Capgemini Financial Services

          Samantha Chow

          Global Head, Life Insurance, Annuities, and Benefits Leader, Capgemini Financial Services
          Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.

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