Skip to Content

Insurance

Insurance firms need to look beyond traditional risks, and address today’s challenges such as cybercrime, climate change, and natural disasters. We are reimagining the global insurance industry to invent the operating models of the future.

Insurance customers are demanding hyper-personalized, digital experiences that meet their changing preferences and an evolving risk environment. With near-zero interest rates, reinsurers and insurers need to constantly innovate to ensure better forecasting, affordable rates, and experiences that attract and retain customers. 

Focus on insurers

Transforming customer experience and improving efficiencies.

We work with property and casualty and life and annuities companies, and reinsurers, to build sustainable business models using new technologies to make uninsurable risks insurable. We reinvent the customer and agent experience across the insurance value chain from sales to servicing to claims. 

    The data-powered insurer

    Capgemini Research Institute looks at how to unlock the data premium – at speed, and at scale.

    World Insurance Report 2021

    Insurers must blend physical and digital distribution models to provide superior customer experience in a post-pandemic world.

      How we can help

      Selling digitally

      We empower insurers and their intermediaries to reimagine marketing strategies to meet changing customer needs, from digital acquisition to deploying the right channel mix.  

      With Capgemini’s open insurance solution, insurers can partner with ecosystem players to bring new offers to market faster and expand their reach.

      Pricing the real risk

      The complexity of new evolving risks is a challenge for underwriters as they strive to effectively manage risks, provide adequate coverage, and offer competitive pricing.   

      We help underwriters make better decisions faster using data analytics, AI, and automation. New cloud-based business models, such as dynamic pricing, enable real-time, personalized rates – and ensure long-term profitability.  

      Delivering touchless service

      We help insurers differentiate the customer experience.

      We help insurers differentiate the customer experience with seamless service and tools for claims, endorsement requests and contact center interactions.  Our approach minimizes friction while enabling human empathy.
       

      Flattening the claims curve

      We help carriers deploy advanced predictive technologies, such as IoT, that monitor risk and promote safer behaviors.

      Using modern pricing platforms, we help them manage claims cost-effectively for medium and long-tail loss events and improve loss ratios.  

        Digital insurance operations

        Frictionless, end-to-end, customer-centric insurance services to transform your core processes and support functions.

        Data estate modernization

        Master your data , and empower your organization.

        Inventive IT

        We accelerate the digital revolution of your IT to position your business to thrive and innovate on digitalization.

        Cloud services

        Accelerate your cloud journey with a trusted partner who is with you all the way.

          Direct Line Group launches new self-service platform

          Working with Capgemini, Direct Line Group aims to build an insurance company for the future, driven by data and technology.

          Listen to the podcast

          Read more aboutInsurance insights

          Emerging risks. Evolving customer expectations. Cutting-edge technology. The insurance industry is awash with change, and becoming future-ready requires striking a balance.

          Meet our experts

          Shane Cassidy

          Expert in Insurance Transformation

          Seth Rachlin

          Expert in Insurance Go To Market Leader

          Satish Weber

          Expert in Business Transformation, Digital Transformation

          Kiran Boosam

          Expert in Digital Insurance Transformation, Insurance Business, Insurance Innovation, Insurtech

          Ian Campos

          Executive Vice President, Financial Services; Global Domain Practices Leader, Capgemini Financial Services