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Insurance

Driven by disruptive technologies, the insurance industry is transforming at an unprecedented pace. We help insurers adapt by enhancing efficiency, driving growth, and delivering innovative, customer-centric insurance solutions.

Change driven by climate, technology, macro-economics, demographics, and geopolitics. Change that demands a response from industry participants to continue to grow, be profitable, be relevant, and in some sectors to stay solvent in the years to come. Change can be an opportunity for those who seize it.

At Capgemini, we specialize in creating business value from these changes in the insurance industry. Through our expertise in insurance technology, we empower our clients to navigate and capitalize on the challenges that change brings. We assist in refining strategies, redesigning operations, and exploring new opportunities across the insurance value chain—from distribution and claims management to enhancing customer experiences and advancing sophisticated underwriting. Our comprehensive insurance business and technology consulting services are designed to help our clients thrive in this dynamic environment.

    TechnoVision 2025: Shaping Financial Services Future

    Discover key technology trends driving innovation in financial services.

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    GenAI brings transformative value to re/insurance in 2025

    Discover how GenAI enhances re/insurance in 2025 with AI-driven solutions for underwriting, claims, and risk management, boosting efficiency.

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    Insurance top trends 2025

    Explore our new Trends Books 2025 series to understand evolving developments across the insurance industry.

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    World cloud report – financial services 2025

    Propel top-line growth with your cloud journey: Fast-track efficiency, innovation, and superior CX

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      The insurance segments we serve

      Property and casualty insurance

      Climate and customer-driven changes in the P&C industry create opportunities for Insurers to reimagine products, experiences, distribution, risk assessment, and prevention services.

      We partner with insurers to achieve transformative business outcomes by harnessing the power of technology, data and AI, intelligent automation, and partner ecosystems.

      Life, annuities, and benefits

      An aging population and new expectations from the next generation are creating new opportunities and challenges for life, annuity, and benefits carriers. But manual, antiquated systems often stand in the way of real growth.

      We can help you build advanced digital and data capabilities to create a unified customer experience, streamline operations, and retain assets.

      Health payer

      In the competitive health insurance sector, our AI and Gen AI solutions enhance digital innovation, data security, and cost management. Leveraging healthcare payer solutions, predictive analytics, and cybersecurity, we drive personalized experiences, streamline operations, and ensure data transparency. This enables flexible products, improved outcomes, and regulatory compliance, keeping your organization competitively agile and ahead in the healthcare payer industry.

      Transforming Insurance with Innovative Solutions

      Sustainability for financial services

      Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

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        Digital core for insurance

        Are you ready to embrace the future of insurance? To get there, you’ll need a connected, digital core approach.

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          Cloud for financial services

          Unlock the full potential of your cloud investments

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            Smart underwriting

            To keep pace with the rapid evolution of underwriting in property and casualty insurance, underwriters require efficient tools.

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              Transform your insurance business with Capgemini’s expertise

              Unlock the full potential of your business through our industry-leading insurance digital transformation. Contact us today to discover how we can help you stay ahead in the ever-evolving insurance landscape.

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              Research and insights

              Point of view

              Life insurers can grow market share by facilitating agents’ ease of doing business
              Point of view

              Revolutionizing healthcare: A how-to for payer digital transformation success
              Capgemini’s innovative solutions and deep industry expertise help insurers increase customer centricity and resilience across their organizations.
              Capgemini Research Institute

              Embrace data to accelerate sustainability

              capgemini-research-institute
              Point of view

              Evolving times, evolving solutions: Transforming insurance for the digital age
              Point of view

              The effect of deglobalization on insurance
              Point of view

              Embracing the power of predictive analytics: Are your underwriters ready for change?
              See all our insights on Insurance

              Client stories

                A leading life and protection insurer in APAC cuts processing time by 50% across policy servicing, new business, and claims

                In collaboration with Capgemini, the insurer streamlines operations and deliver efficiencies with an upgraded, integrated workflow

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                A new platform opens the door to innovation for a global insurer

                A new platform opens the door to innovation for a global insurer

                By working with Capgemini, the company enhances operational efficiency, improves customer engagement, and sets the stage for the latest insurance innovations

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                A leading insurer grows its customer base by investing in its underwriters

                Shorter time-to-market for more personalized product offerings thanks to a modular platform

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                How a global P&C insurer is winning over the next generation of customers

                The company worked with Capgemini to develop a new digital foundation and channel strategy, transforming customer experiences with unified and centralized services

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                Capgemini supports Zurich Germany in accelerating a strategic IT transformation

                By partnering with Capgemini, the insurance company implements the Guidewire platform for Property & Casualty Claims Management insurance and accelerates its digital transformation with the introduction of agile collaboration models

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                Wawanesa unlocks agility and boosts time to market for rapid product innovation

                Collaborating with Capgemini, Wawanesa makes a strategic transition to a unified Guidewire platform across all its property and casualty (P&C) business lines to reduce its infrastructure costs while minimizing risks and disruption to operations

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                  Expert perspectives

                  Automation, Data and AI

                  Question-Answer Generation (QAG) for automated summarization evaluation: A reference-free approach

                  Sangeeta Ron
                  Mar 19, 2025
                  Data and AI, Gen AI, Technology

                  Diversity, inclusion, and generative AI in financial services

                  Annette Moss
                  Jan 24, 2025
                  Sustainability

                  Reducing financial risks of climate change with advanced data and modeling 

                  Franco Amalfi
                  Jan 22, 2025
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                  Meet our experts

                  Adam Denninger

                  Adam Denninger

                  Global Industry Leader, Insurance
                  Adam Denninger leads Capgemini’s global strategy, offers, and go-to-market for the insurance industry. Adam has spent 20+ years creating business and technology strategies and solutions to transform the operating capabilities of leading insurers

                  Shane Cassidy

                  Insurance Business Unit Leader
                  Shane Cassidy is the head of Capgemini’s Global Insurance Business Unit. Shane has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address the market evolution.

                  Satish Weber

                  Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader
                  Kiran-Boosam

                  Kiran Boosam

                  Global Portfolio Leader for Insurance
                  Kiran Boosam leads Capgemini’s Global Insurance Portfolio. A career P&C and life insurance expert, Kiran assesses the industry dynamics, forecasts Insurance CXOs’ strategies, shapes fitting innovative portfolios, and enables key accounts to leverage the power of the Capgemini Group, external ecosystems, and emerging technologies.
                  Samantha Chow

                  Samantha Chow

                  Global Life and Annuity Sector Leader
                  Samantha Chow is an expert in the global life, annuity, and benefits markets and has 25 years of experience. She has deep expertise in driving the growth of enterprise-wide capabilities that facilitate transformational and cultural change, focusing on customer experience, operational efficiency, legacy modernization, and innovation to support competitive advancement
                  andrew-hood

                  Andrew Hood

                  Executive Vice President, Global Insurance Practice Head, Capgemini Financial Services

                    Awards and recognition

                    Capgemini is a 2024 Customer and Partner Award Winner

                    Guidewire honors outstanding achievements in innovation and customer success at the 2024 Customer and Partner Awards.

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                      Best Advancing Software Testing Practice Award

                      This European Software Testing Award reflects our involvement with emerging technologies and our focus at the forefront of innovation.

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                        Awarded Migration Acceleration Specialization by Guidewire

                        First partner to be recognized reflecting our commitment to helping clients seamlessly upgrade to Guidewire Cloud.

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                          Our partners for digital insurance solutions

                          We partner with leading technology companies to power business transformation in insurance, helping our clients optimize operations and deliver exceptional, personalized experiences driven by cutting-edge innovation.

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                          Connect with our experts and read the latest industry insights on our dedicated LinkedIn page

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