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Insurance

Insurance firms need to look beyond traditional risks, and address today’s challenges such as cybercrime, climate change, and natural disasters. We are reimagining the global insurance industry to invent the operating models of the future.

Insurance customers are demanding hyper-personalized, digital experiences that meet their changing preferences and an evolving risk environment. With near-zero interest rates, reinsurers and insurers need to constantly innovate to ensure better forecasting, affordable rates, and experiences that attract and retain customers. 

We work with property and casualty and life and annuities companies, and reinsurers, to build sustainable business models using new technologies to make uninsurable risks insurable. We reinvent the customer and agent experience across the insurance value chain from sales to servicing to claims. 

    The role of life insurance in an ESG focused future

    Life insurers must be creative in how they champion ESG as the industry and world evolve.

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    Life cover needs a 21st century reboot

    Life insurance evolution will continue as the industry strives to boost relevancy.

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    Advisers to get real-time client data as insurers target tech savvy

    Life insurers to target technology development to increase customer loyalty and engage customers while giving advisers real-time data.

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    Improving the P&C claims experience through digital transformation

    Core claims platforms unify data across the organization — including claims data, repair costs, and options.

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    World Life and Health Insurance Report 2022

    The Wellness Revolution: How insurers are driving growth with customer well-being.

    Read the report

      How we can help

      Selling digitally

      We empower insurers and their intermediaries to reimagine marketing strategies to meet changing customer needs, from digital acquisition to deploying the right channel mix.  

      With Capgemini’s open insurance solution, insurers can partner with ecosystem players to bring new offers to market faster and expand their reach.

      Pricing the real risk

      The complexity of new evolving risks is a challenge for underwriters as they strive to effectively manage risks, provide adequate coverage, and offer competitive pricing.   

      We help underwriters make better decisions faster using data analytics, AI, and automation. New cloud-based business models, such as dynamic pricing, enable real-time, personalized rates – and ensure long-term profitability.  

      Delivering touchless service

      We help insurers differentiate the customer experience.

      We help insurers differentiate the customer experience with seamless service and tools for claims, endorsement requests and contact center interactions.  Our approach minimizes friction while enabling human empathy.
       

      Flattening the claims curve

      We help carriers deploy advanced predictive technologies, such as IoT, that monitor risk and promote safer behaviors.

      Using modern pricing platforms, we help them manage claims cost-effectively for medium and long-tail loss events and improve loss ratios.  

        Digital insurance operations

        Frictionless, end-to-end, customer-centric insurance services to transform your core processes and support functions.

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        Data estate modernization

        Master your data , and empower your organization.

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        Inventive IT

        We accelerate the digital revolution of your IT to position your business to thrive and innovate on digitalization.

        Explore our offer

        Cloud services

        Accelerate your cloud journey with a trusted partner who is with you all the way.

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          Research and insights

          Report

          Reimagining the financial services omnichannel customer experience
          Point of view

          Empowering financial institutions to drive sustainability and growth
          Report

          Competitive advantage through digital marketing
          Point of view

          Claims transformation: Life insurers shouldn't have to choose between caring for their customers and their assets
          Podcast episode

          Capturing value from the metaverse with Ronit Ghose
          Podcast episode

          Gaining maximum efficiency from digital assets with Yuval Rooz
          See all our insights on Insurance

          Client stories

            A health insurance company implements document automation tool to produce benefit booklets with more accuracy and efficiency

            Capgemini collaborated with the healthcare company to identify a new tool that led to a streamlined, frictionless production process and reduced errors.

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            A.S.R. Insurance drives data efficiency with SAP S/4HANA

            Migration to the SAP S/4HANA platform to achieve efficient practices while expanding capacity for data-based decision-making.

            Read more

              Expert perspectives

              Technology

              The times they are-a-changing: Technology trends in the DPA market

              Gustaf Soderlund
              17 Mar 2023
              Technology

              My 2 cents on current and future leaders in digital process automation 

              Gustaf Soderlund
              14 Mar 2023
              Data and AI

              Focus on data ecosystems in the era of financial services

              Ashvin Parmar
              7 Sep 2022

              Meet our experts

              Shane Cassidy

              Executive Vice President, Financial Services; Insurance Business Unit Leader, Capgemini Financial Services
              Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

              Satish Weber

              Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader, Capgemini Financial Services

              Kiran Boosam

              Vice President, Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services
              Kiran leads the global insurance strategy and portfolio for Capgemini Financial Services. A P&C and life insurance expert, he assesses industry dynamics and shapes innovative solutions for the Insurance CXOs, leveraging the power of the Capgemini Group, external ecosystems, and emerging technology.

              Ian Campos

              Executive Vice President, Financial Services; Global Domain Practices Leader, Capgemini Financial Services

              Samantha Chow

              Global Head, Life Insurance, Annuities, and Benefits Leader, Capgemini Financial Services
              Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.

                Partners

                Adobe

                AWS

                Duck Creek

                Google Cloud

                Guidewire

                Majesco

                Microsoft

                Pega

                Salesforce

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