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Insurance

Insurance firms need to look beyond traditional risks, and address today’s challenges such as cybercrime, climate change, and natural disasters. We are reimagining the global insurance industry to invent the operating models of the future.

Insurance customers are demanding hyper-personalized, digital experiences that meet their changing preferences and an evolving risk environment. With near-zero interest rates, reinsurers and insurers need to constantly innovate to ensure better forecasting, affordable rates, and experiences that attract and retain customers. 

We work with property and casualty and life and annuities companies, and reinsurers, to build sustainable business models using new technologies to make uninsurable risks insurable. We reinvent the customer and agent experience across the insurance value chain from sales to servicing to claims. 

    TechnoVision 2023: Financial Services

    With TechnoVision 2023: Financial Services, explore how you can balance digitization with evolving risks and sustainability.

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    World Property and Casualty Insurance Report 2023

    From insuring assets to protecting mobility : driving growth in the evolving mobility ecosystem.

    Download the report

    Future-proofing innovation: Sustainability in financial services

    How can the Financial Services industry create a sustainable future? Learn from our conversation with MUFG, InsrTech Hartford, and Microsoft.

    Read the report

    How financial institutions accelerate a sustainability agenda

    ESG issues are front of mind with regulators, investors, consumers, and global talent, financial services does not want to be left behind.

    Read more

    De-risk legacy to redefine engagement

    What is a three-step process to transform from a legacy system to a digital API wrapper?

    Read more

      How we can help

      Selling digitally

      We empower insurers and their intermediaries to reimagine marketing strategies to meet changing customer needs, from digital acquisition to deploying the right channel mix.  

      With Capgemini’s open insurance solution, insurers can partner with ecosystem players to bring new offers to market faster and expand their reach.

      Pricing the real risk

      The complexity of new evolving risks is a challenge for underwriters as they strive to effectively manage risks, provide adequate coverage, and offer competitive pricing.   

      We help underwriters make better decisions faster using data analytics, AI, and automation. New cloud-based business models, such as dynamic pricing, enable real-time, personalized rates – and ensure long-term profitability.  

      Delivering touchless service

      We help insurers differentiate the customer experience.

      We help insurers differentiate the customer experience with seamless service and tools for claims, endorsement requests and contact center interactions.  Our approach minimizes friction while enabling human empathy.
       

      Flattening the claims curve

      We help carriers deploy advanced predictive technologies, such as IoT, that monitor risk and promote safer behaviors.

      Using modern pricing platforms, we help them manage claims cost-effectively for medium and long-tail loss events and improve loss ratios.  

        Digital insurance operations

        Frictionless, end-to-end, customer-centric insurance services to transform your core processes and support functions.

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        Data estate modernization

        Master your data , and empower your organization.

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        Inventive IT

        We accelerate the digital revolution of your IT to position your business to thrive and innovate on digitalization.

        Explore our offer

        Cloud services

        Accelerate your cloud journey with a trusted partner who is with you all the way.

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          Research and insights

          Financial Services reports

          Building connected insurance offerings starts with customer-focused innovation at USAA
          Capgemini Research Institute

          World Property and Casualty Insurance Report 2023
          Financial Services reports

          From ambition into action: How financial institutions can accelerate a sustainability agenda
          Financial Services reports

          De-risk legacy to redefine engagement
          Financial Services reports

          Reimagining the financial services omnichannel customer experience
          Financial Services reports

          Claims transformation: Life insurers shouldn't have to choose between caring for their customers and their assets
          See all our insights on Insurance

          Client stories

          Connected insurance with customer-focused innovation at USAA

          Learn how USAA’s customer-focussed innovation strategy is driving the future of connected insurance.

          Learn more

            Expert perspectives

            Sustainability

            The 2 focus points to become a front-running sustainability transition financier

            Diederick Levi
            2 May 2023
            Technology

            One platform to rule them all – or not?

            Gustaf Soderlund
            24 Apr 2023
            Technology

            The times they are-a-changing: Technology trends in the DPA market

            Gustaf Soderlund
            17 Mar 2023
            Read more

            Meet our experts

            Shane Cassidy

            Executive Vice President, Financial Services; Insurance Business Unit Leader, Capgemini Financial Services
            Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

            Satish Weber

            Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader, Capgemini Financial Services

            Kiran Boosam

            Vice President, Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services
            Kiran leads the global insurance strategy and portfolio for Capgemini Financial Services. A P&C and life insurance expert, he assesses industry dynamics and shapes innovative solutions for the Insurance CXOs, leveraging the power of the Capgemini Group, external ecosystems, and emerging technology.

            Ian Campos

            Executive Vice President, Financial Services; Global Domain Practices Leader, Capgemini Financial Services

            Samantha Chow

            Global Head, Life Insurance, Annuities, and Benefits Leader, Capgemini Financial Services
            Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.

              Partners

              Adobe

              AWS

              Duck Creek

              Google Cloud

              Guidewire

              Majesco

              Microsoft

              Pega

              Salesforce

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