Banking and capital markets

Banks and capital markets firms are facing unprecedented disruption. While reducing costs is critical, they must also invest in digital banking transformation to meet customers’ evolving digital expectations, manage risks, and attain sustainable business practices. As the industry adapts, firms need to create customer-centric business models and deliver personalized experiences to meet changing demands.

We partner with top global financial institutions, including 8 of the top 15 banks and 9 of the top 15 diversified financial companies, to drive digital transformation that aligns with business objectives. By reimagining traditional banking models, we help firms become data-driven enterprises that can swiftly respond to market shifts, build stronger relationships with partners, and remain compliant with evolving regulatory requirements.

For capital markets firms, the need to reduce operational costs and improve trade efficiencies while maintaining compliance with regulatory demands is paramount. Our expertise in banking IT services helps firms adopt robust digital infrastructures that streamline processes, improve data management, and foster innovation. We offer comprehensive solutions that empower capital markets firms to navigate the complexities of their industry with confidence, ensuring long-term resilience and operational excellence.

Capgemini to Showcase AI Solutions at ISDA AGM 2025

Innovative AI-driven regulatory compliance solutions will be presented at the ISDA Annual General Meeting in Amsterdam, May 13-15, 2025

Capgemini expands financial crime compliance in Europe

Capgemini acquires Delta Capita’s Dutch subsidiary to enhance its financial crime compliance services footprint across Europe

Capgemini named leader in core ban

Capgemini has been recognized as a Leader in NelsonHall’s NEAT assessment for transforming core banking services with AI & analytics

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World Retail Banking Report 2025

Learn how banks are adapting to digital trends and evolving customer needs in the latest World Retail Banking Report

TechnoVision 2025: Shaping Financial Services Future

Discover key technology trends driving innovation in financial services

Attracting & Retaining New-Age Investors

Discover key strategies to engage and retain the next generation of investors in a rapidly evolving financial landscape

Digital banking solutions

Leverage our expert banking consulting solutions to optimize operations, mitigate risk, and accelerate digital transformation.

Capital markets

In the capital markets landscape, navigating multiple strategic objectives demands advanced solutions that keep pace with business and technological shifts.

We bring capital markets expertise, global delivery capability, deep industry networks and technology innovation to help prepare your firm for the future.

Cards and payments

Now is the time to consolidate your competitive position using digital solutions, while maximizing your return on investment.

We’re enabling financial institutions to deliver attractive, future-proofed, next-generation payment solutions at scale, and efficiently manage compliance and the complex risk environment.

Financial Crime and Compliance

Regulatory compliance in finance and risk management remains a critical requirement for banks. Merely complying is not enough.

Our approach to risk management arms compliance teams with the regulatory expertise, technology, and industry insights to streamline their anti-financial crime programs, enhancing customer experience.

Lending

Lending models need to be simpler, faster, and personalized for customers, and remain competitive for banks.

We help commercial and consumer lenders to create seamless, digital, lending experiences, automating processes at scale, and generating data-driven insights, while effectively managing risk.

Retail and commercial banking

To create long-term value, banks must meet changing customer expectations and increase their market agility.

We work with clients to transform a product-led, siloed operating model into a streamlined, agile platform, to enable hyper-personalized customer experiences.

Wealth management and retirement

Customer and industry dynamics for wealth management firms are transforming rapidly.

We help deliver superior investor experiences, empower your advisors through hyper-personalization at scale, and gain efficiencies by embedding data-driven insights and new technologies.

Unlock the future of banking with Capgemini

Explore our innovative solutions designed to drive your banking transformation. Contact us to discover how we can optimize your operations and enhance customer experiences.

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Featured services

Customer first, banking and capital markets

Ready to unlock the power of customer-centricity?

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Cloud for financial services

Unlock the full potential of your cloud investments.

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Sustainability for financial services

Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

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Data-powered financial services

Our unique solutions help clients harness the power of data through AI, machine learning, process automation, and more.

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Core banking

Transform the core for your digital future with our core banking modernization solutions.

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Research and insights

Point of view

Client stories

Smarter banking: ABN AMRO leverages AI with Copilot

ABN AMRO leverages AI-driven Copilot Studio to enhance banking processes, boosting productivity and service quality

How a leading financial services firm set the stage for hyper-personalization

A new consent management platform goes beyond compliance, enabling a new level of targeted offers

A next-gen payments solution for Chase Payment Solutions

Discover how to modernize the point-of-sale experience

Becoming more customer-centric with personalized offer management

A leading bank transformation: plan, build, and implement end-to-end offer management platform leveraging Naehas and Adobe solutions, powered by AI.

Training Crédit Agricole managers on environmental issues

Developing a tailor-made training course that combines academic knowledge and banking-specific knowledge related to sustainability-focused transformation.

Customer experience

The rise of the mass affluent

Anuj Agarwal

Apr 28, 2025

Business operations

Trouble upstream? Identifying and stopping risk from the reporting layer

Harris Stevenson-Robb

Apr 4, 2025

Customer experience, Data and AI, Gen AI

Smarter service, stronger results: The AI-driven future of contact centers in financial services

Capgemini

Mar 27, 2025

Meet our experts

With over 30 year of experience, Gareth is an expert with a proven track record of developing long term client relationships and the successful management of large scale, complex, business critical client engagements.

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Carlos comes with extensive experience and skills sets focused around transformation planning and management, solution definition and complex solution delivery disciplines. He has a strong background in digital led core modernization/replacement and has experience in driving transformations that span front end and back-end functions.

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Over 25 years of experience, specialising in leading large-scale global transformations for financial services, focusing on operational and technology change, regulatory compliance, and process improvement.

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Manish is the EVP and Global Head for Risk and Financial Crime Compliance for the Financial Services Business at Capgemini. A thought leader and business advisor, he partners with CXOs of financial services and Fintech/payments organizations to drive transformation in risk, regulatory and financial crime compliance.

Sudhir is the EVP and Chief Technology & Innovation Officer (CTIO) for the Global Financial Services business at Capgemini. He is also a thought leader, speaker, blogger and business advisor for the CXO’s in the finance industry.

Awards and recognition

Temenos Global Sales Partner of the Year

Capgemini was presented with the global sales partner award for driving client success, GTM innovation, and strategic growth worldwide.

Capgemini Named Leader in Open Banking IT Services by Everest Group

We excel in open banking with AI-driven solutions, regulatory compliance, and personalized services, earning Leader status in Everest Group’s 2024 assessment.

Capgemini Named Leader in Capital Markets IT Services by Everest Group

Capgemini leads in capital markets with innovative tech, strategic partnerships, and sustainable investments, earning Leader status in Everest Group’s 2024 assessment.

Capgemini Named Horizon 3 Market Leader in HFS AWM Report 2024

Capgemini excels in asset and wealth management with deep expertise, innovation, and global delivery, earning Horizon 3 Market Leader status in HFS report.

2024 Partner of the Year

Capgemini was presented with the Pega Partner of the Year the Award and Communication Award in recognition of digital transformation and excellence in Pega’s go to market strategies.

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Our partners for banking and technology solutions

We collaborate with leading technology companies to drive business transformation in banking, helping our clients enhance operations and deliver exceptional, customer-centric experiences through cutting-edge banking technology.