Banking and capital markets

Banks and capital markets firms are facing unprecedented disruption. While reducing costs is critical, they must invest to meet customers’ digital expectations, manage risks, and attain sustainable business practices.

In the new normal, banks need to create customer-centric business models and provide relevant experiences and offers to meet the customers’ changing needs. We help our clients achieve those goals and drive customer-first growth. We work with 8 out of the top 15 banks, and 9 out of the top 15 diversified financial companies, to help them reimagine their business, become data-driven open enterprises, and better equip themselves to meet evolving demands from the market, partners, and regulators.

Capital market firms, meanwhile, need to reduce structural, operational, and per-unit trade costs, introduce efficiencies, and invest in digital infrastructure, while meeting increasing regulatory obligations. We help our clients create efficient and responsible organizations, with digital innovation at their core, including business, product and regional eco-systems. And our holistic data, cloud, and analytics solutions enhance customer engagement, streamline operations, and ensure more effective risk management.

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    TechnoVision 2024: Financial Services

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    World Retail Banking Report 2024

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      What we do

      In the capital markets landscape, navigating multiple strategic objectives demands advanced solutions that keep pace with business and technological shifts.

      We bring capital markets expertise, global delivery capability, deep industry networks and technology innovation to help prepare your firm for the future.

      Now is the time to consolidate your competitive position using digital solutions, while maximizing your return on investment.

      We’re enabling financial institutions to deliver attractive, future-proofed, next-generation payment solutions at scale, and efficiently manage compliance and the complex risk environment.

      Lending models need to be simpler, faster, and personalized for customers, and remain competitive for banks.

      We help commercial and consumer lenders to create seamless, digital, lending experiences, automating processes at scale, and generating data-driven insights, while effectively managing risk.

      To create long-term value, banks must meet changing customer expectations and increase their market agility.

      We work with clients to transform a product-led, siloed operating model into a streamlined, agile platform, to enable hyper-personalized customer experiences.

      Customer and industry dynamics for wealth management firms are transforming rapidly.

      We help deliver superior investor experiences, empower your advisors through hyper-personalization at scale, and gain efficiencies by embedding data-driven insights and new technologies.

      Featured services

      Financial crime compliance and risk management

      Don’t simply comply – stay ahead of the curve.

        Customer first, banking and capital markets

        Ready to unlock the power of customer-centricity?

          Cloud for financial services

          Unlock the full potential of your cloud investments.

            Sustainability for financial services

            Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

              Data-powered financial services

              Our unique solutions help clients harness the power of data through AI, machine learning, process automation, and more.

                Client stories

                Streamlining customer and user experiences for a leading financial institution

                Developing a new service experience review methodology that helped unlock opportunities to reduce costs and improve customer service.

                  Société Générale’s unprecedented IT merger creates SG, a new French retail bank

                  “The strength of Capgemini’s tools reassured us and enabled us to bring our project to fruition.” Bruno Delas, CIO Société Générale Group

                    BNP Paribas: Inventing tomorrow's bank through innovation

                    Powering up a dedicated in-house innovation and acceleration center.

                      Training Crédit Agricole managers on environmental issues

                      Developing a tailor-made training course that combines academic knowledge and banking-specific knowledge related to sustainability-focused transformation.

                        Payment provider accelerates cloud journey with data protection

                        Learn how they achieved both speed and security while creating a standardized platform for future success.

                          Expert perspectives

                          Customer experience, Technology

                          Precision in Personalization: The power of BPM platforms

                          Dinesh Karanam
                          May 29, 2024
                          Customer experience, Data and AI

                          Empowering customers with behavioral data and AI-driven personalization

                          Alok Benjwal
                          May 3, 2024

                          Meet our experts

                          Sankar Krishnan

                          Digital Assets Head, Capgemini Financial Services

                          Ian Campos

                          Global Head of Financial Services Applications Business Line

                          Nilesh Vaidya

                          Global Head of Banking and Capital Markets

                          Preetham Kamesh

                          Vice President, Capital Markets, Market Development, Financial Services

                          Gareth Wilson

                          Executive Vice President – Head of UK Banking and Capital Markets

                            Awards and recognition

                            Leader in Everest Group's Lending IT Services PEAK Matrix<sup>®</sup>

                            Capgemini recognized as a Leader in the 2023 Assessment.

                              2024 Partner of the Year

                              Capgemini was presented with the Pega Partner of the Year the Award and Communication Award in recognition of digital transformation and excellence in Pega’s go to market strategies.

                                Join the conversation on LinkedIn

                                Connect with our experts and read the latest industry insights on our dedicated LinkedIn page