Banking and capital markets

Banks and capital markets firms are facing unprecedented disruption. While reducing costs is critical, they must invest to meet customers’ digital expectations, manage risks, and attain sustainable business practices.

In the new normal, banks need to create customer-centric business models and provide relevant experiences and offers to meet the customers’ changing needs. We help our clients achieve those goals and drive customer-first growth. We work with 8 out of the top 15 banks, and 9 out of the top 15 diversified financial companies, to help them reimagine their business, become data-driven open enterprises, and better equip themselves to meet evolving demands from the market, partners, and regulators.

Capital market firms, meanwhile, need to reduce structural, operational, and per-unit trade costs, introduce efficiencies, and invest in digital infrastructure, while meeting increasing regulatory obligations. We help our clients create efficient and responsible organizations, with digital innovation at their core, including business, product and regional eco-systems. And our holistic data, cloud, and analytics solutions enhance customer engagement, streamline operations, and ensure more effective risk management.

Customer-First Growth

Banks must embrace new ways to grow wallet share

    Six predictions for financial services in 2023

    Financial services trends in 2023 will be shaped by the confluence of customer needs, technological innovation and policy decisions.

    World Payments Report 2022

    Winning with SMBs: Optimizing technology and data to drive deep engagement.

    World Wealth Report 2022

    Customer-first strategy, putting the client at the heart of wealth management.

    World Retail Banking Report 2022

    The customer engagement imperative: What banks can learn from the FinTech playbook.

    Why a holistic view is needed to improve the payments landscape

    Creating a more sustainable and profitable future with platformication.

      What we do

      Asset managers are experiencing increased customer interest in ESG issues. They must also address new regulations prompted by DLT and AI/machine learning.

      We can help you respond to these demands, capture new market opportunities, and create compelling yet cost-effective customer propositions.

      Now is the time to consolidate your competitive position using digital solutions, while maximizing your return on investment.

      We’re enabling financial institutions to deliver attractive, future-proofed, next-generation payment solutions at scale, and efficiently manage compliance and the complex risk environment.

      We help you transform your office operations front-to-back to make them future-ready, more profitable, and resilient.

      You can monetize your assets and platforms, establish centers of excellence, and set up trade-as-a-service models to create new market opportunities.

      Lending models need to be simpler, faster, and personalized for customers, and remain competitive for banks.

      We help commercial and consumer lenders to create seamless, digital, lending experiences, automating processes at scale, and generating data-driven insights, while effectively managing risk.

      To create long-term value, banks must meet changing customer expectations and increase their market agility.

      We work with clients to transform a product-led, siloed operating model into a streamlined, agile platform, to enable hyper-personalized customer experiences.

      Customer and industry dynamics for wealth management firms are transforming rapidly.

      We help deliver superior investor experiences, empower your advisors through hyper-personalization at scale, and gain efficiencies by embedding data-driven insights and new technologies.

      Featured services

      Core Banking

      Transform the core for your digital future with our core banking modernization solutions.

        Decentralized futures

        Blockchain and other distributed ledger technologies (DLT) are at the heart of decentralized futures.

          Amazon FinSpace

          As a long-standing APN Consulting Partner and part of the Amazon FinSpace Delivery program, we help financial services companies build and maintain data management system with Amazon FinSpace.

            Connected marketing for financial services

            Marketing in a highly regulated environment to digitally savvy consumers is fraught with complexity. Capgemini helps banks navigate the digital landscape with services and capabilities driven by our Connected Marketing engine.

              Contact Center Transformation

              Create a sustainable, next generation contact center experience

                Client stories

                Nurturing the future of work with Elaine Arden, CHRO, HSBC

                Managing talent across geographies, closing skill gaps, and building an inclusive corporate culture to improve business outcomes.

                  Digital customer experiences at scale by Entercard

                  Entercard partners with Capgemini to deliver seamless customer experiences through automated, data-driven journeys delivering more customized offers, all powered by Salesforce Marketing Cloud and Service Cloud

                    Fighting the rise of cybercrime and fraud by establishing the Nordic Financial CERT

                    Nordic financial institutions worked with Capgemini to establish the first international financial CERT to respond to increasingly sophisticated cybersecurity therats.

                      Delivering improved, intuitive digital customer service in global financial services

                      With Capgemini's ADMnext, the company cashes in on a managed services engagement model, agile transformation, and application modernization.

                          Key areas of focus for FinCEN in 2023

                          Incorporating the AML/CFT national priorities, combating fraud, virtual currency and more.

                          Best practices for a strong culture of AML compliance

                          Regardless of size or business model, a financial institution with a poor culture of compliance is likely to have shortcomings.

                          After the collapse of FTX

                          The ramifications are enormous, including bringing into question legislation being drafted in Congress that would enable the crypto industry.

                          Practical Tips Regarding Fraud Risk Management

                          A cookie cutter, siloed approach to fraud risk management will not suffice.

                            Meet our experts

                            Sankar Krishnan

                            Executive Vice President, Strategy & Corporate Development, Capgemini Financial Services

                            Ian Campos

                            Executive Vice President, Financial Services; Global Domain Practices Leader, Capgemini Financial Services

                            Nilesh Vaidya

                            Global Industry Head – Retail Banking & Wealth Management

                            Preetham Kamesh

                            Vice President, Capital Markets, Market Development, Financial Services

                            Gareth Wilson

                            Vice President- Head of UK Banking and Capital Markets 

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