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Retail

Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

Reshaping the retail landscape

A look at consumers’ demand for everywhere commerce.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organizations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimization, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”

Lindsey Mazza, Global Retail Lead

Serving the customer in an increasingly channel-less world.
 
We understand the industry-wide need to create a new engagement experience – one that connects all channels, meeting customers wherever they shop with a personalized, cohesive, consistent customer experience that drives commerce.

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Driving speed and affordability with the fulfillment network of the future.
 
We recognize that supply chain and fulfilment channels are strategic differentiators that can enhance the customer experience by enabling more choice, convenience and customization. 

Taking cost out of the supply chain, while enabling supply chain as a revenue growth engine.

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Leading the change we want to see for the future our customers expect.
 
We are proud to be at the forefront of purpose and sustainability, helping our retail clients frame sustainability as a catalyst for change and an opportunity create a competitive advantage.  

We’re driving affordable sustainability, the intersection of what’s right at the optimized cost. 

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Journey to the renewable enterprise.
 
Digital Core is a next-generation platform that brings together the technology, processes and operating model to sustain digital transformation and enable high speed innovation, while protecting mission-critical applications that run the business.

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    Cornershop, the store of the future

    The live store in London where customer engagement and retail are brought to life.

    What matters to the consumer

    As the world emerges from the shadow of the pandemic, many of the trends and changes in consumption patterns it sparked are set to stay.

      More client stories from across the Group

      Meet our experts

      Tim Bridges

      Global Head of Consumer Products & Retail
      Tim Bridges leads Capgemini’s Global Sectors and the Consumer Products, Retail, Distribution (CPRD) global sector practice, a portfolio that includes major global retail, fashion, restaurant, consumer products, transportation, and distribution brands such as McDonald’s, Coca-Cola, Meijer, Office Depot, Domino’s, and Unilever.

      Lindsey Mazza

      Global Retail Lead, Capgemini
      Lindsey is a subject matter expert who specializes in shopper-centric, connected and convenient commerce and innovation. With nearly 20 years of experience in retail transformation, she’s served some of the world’s largest retailers. Lindsey is the creator of Capgemini’s Retail Smart Planner solution and is the Global Retail Lead at Capgemini.

      John Waymire

      Expert in Enterprise Application Delivery, Retail, SAP transformations, Wholesale
      I always strive to deliver the most impactful global business solutions to achieve the greatest value for service providers and customers.

      Steve Hewett

      Head of Customer Transformation, frog, Capgemini Invent UK