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ServiceNow

Experience excellence that works.

Why should technology tell people how to do their work? The answer is it shouldn’t. That’s why Capgemini and ServiceNow start with the companies we jointly serve. As an elite ServiceNow partner, our relationship that enables organizations to make everything work the way they want. Employees and customers get what they need, how and when they need it. Quickly, simply, and easily. On demand, and within budget.

Making everyone happy – and business better.

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

How we can help

All business teams do their best work when they feel empowered and in control.

Imagine what they could do with ServiceNow. It’s used by around 80% of Fortune 500 organizations. It’s known and trusted – because it puts people first.  

With Capgemini, the power and scalability of the ServiceNow Platform are teamed with our strong domain expertise, consultative approach, that maximizes investment, and minimizing risk to create long-term business value.
  
Our clients’ teamwork. Supported by our own. It’s a winning combination. 

Solutions to drive your digital transformation

Future Franchise services empower franchisees to deliver great customer experiences.

Enterprise Service Management on NOW helps organizations dramatically improve any business process across the enterprise.

Unlock the full potential of your complex multi-provider business ecosystem with our Digital Service Integration and Management (SIAM) solutions, and achieve end-to-end customer satisfaction.

Intelligent People Operations (IPO) powered by ServiceNow

Intelligent People Operations powered by ServiceNow bring HR services together on a single, frictionless platform, so people can get everything they need. Happy employees. Increased productivity.

Client stories

Our industry expertise

Technology isn’t one-size-fits-all. As a ServiceNow partner, we work together to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – and we make them specific to our clients’ needs.

Aerospace and defense

We invest in new solutions to support manufacturers as they move to a more intelligent industry model. We provide a holistic approach to digitization, bringing deep industry expertise, process re-engineering, and modern technology to meet manufacturers' demands, powered by the ServiceNow Now Platform.

    Public sector

    We work closely with government organizations across the globe to help them meet their challenges and provide digital transformation strategies, technology delivery, and citizen-led innovation powered by the ServiceNow Now Platform.

      Retail

      Our retail experts deliver a digital vision to optimize retail operations across the value chain. We employ proven methodologies, applications, processes, leadership, and the talent needed to create a seamlessly integrated experience powered by the ServiceNow Now Platform.

        Awards and recognition

        Service excellence with Capgemini and ServiceNow

        Elite Partner

        Manufacturing

        EMEA Partner

        2022 EMEA Award Winner

        Capgemini is an Elite Partner of ServiceNow, and has been a Certified ServiceNow Global Alliance Partner since 2009, with centers of excellence in Europe, North America, Africa, and APAC. 

        Meet our experts

        Jill Weber

        Global Partner Executive, ServiceNow | Group Strategic Initiatives & Partnerships (GSIP)
        Jill Weber is a Global Partner Executive in Capgemini’s Group Strategic Initiatives & Partnerships, and offer owner of Future Franchise Services. She is dedicated to ServiceNow, supporting partner offer development and solutions on platform, bringing together the breadth of Capgemini’s practical industry experience, the right mix of people, and the processes and operational knowledge to address customer issues at a global scale.

        Tracey Fritcher

        Workforce Transformation, VP People Experience | Focused on Employee Experience (EX), Enterprise Productivity and Building New skills for the Future of Work, Capgemini Invent 

        Pieter Voskamp

        Director Workforce Transformation & Global Alliance,  ServiceNow

        Vinay Aggarwal

        Offering Leader | ServiceNow Platform | Driving Digital Strategy and Transformations

        Hugo Gordillo

        Enterprise Solution Architect
        ITSM, ITOM, IRM/GRC, Sec Ops, CSM, CMDB and SIAM