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ServiceNow

Realize a future that works – better.

With Capgemini as your ServiceNow partner, you can reimagine what’s possible, bring it to life – and get the future you want. We provide ServiceNow strategy, consulting, implementation, and enhancement services for businesses globally.

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

    Join us at Knowledge 2025

    We are excited announce that we will be a Platinum Sponsor of ServiceNow Knowledge 2025, taking place in the The Venetian, Las Vegas.

    ServiceNow Knowledge 2025

    Gen AI in ESM

    Enhance your Enterprise Service Management practice using generative AI.

      How Capgemini and ServiceNow can help

      The ServiceNow platform can deliver big benefits. Such as increased efficiency. Greater productivity. More sustainability.

      But it needs people too to make things happen. Working in partnership with you, Capgemini and ServiceNow have the knowhow, culture, and in-depth industry experience to help you put technology to work. This includes Capgemini’s easy start methodology and expertise with 1,500+ ServiceNow and process consultants, 150+ accelerators, and 5,200+ certifications. As your ServiceNow consulting partner, we can help you meet and exceed the needs you have today, and head confidently and successfully towards the tomorrow you want.

      ServiceNow consulting solutions

      Future Franchise services empower franchisees to deliver a great customer experience.

      Enterprise Service Management on NOW helps organizations dramatically improve any business process across the enterprise.

      Our SIAM solutions unlock the full potential of complex multi-provider business ecosystems and provide end-to-end customer satisfaction.

      People Experience with ServiceNow brings HR services together on a single, frictionless platform. Happy employees. Increased productivity.

      We all have a part to play in the global effort to reach net zero. But the IT industry needs to do more than others.

      Retail Revolution: Transforming Operations for the Future

      Join us for a look into the integration of digital technologies in the retail industry and take away actionable insights. This webinar focuses on the ServiceNow platform, as seen in Capgemini’s Future Franchise Services, highlighting how modern retailers can optimize operations, enhance customer experiences, and maintain brand consistency. Learn about automating workflows and preparing retail models for future market trends, all aimed at driving competitive success.

      Client stories

      Our industry expertise

      Technology isn’t one-size-fits-all. As a ServiceNow partner, we work together to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – and we make them specific to our clients’ needs.

      global aerospace

      Manufacturing

      We provide a holistic approach to digitization, bringing deep industry expertise, process re-engineering, and modern technology to meet manufacturers' demands, powered by the ServiceNow platform.

        Public sector

        We work closely with government organizations across the globe to help them meet their challenges and provide digital transformation strategies, technology delivery, and citizen-led innovation powered by the ServiceNow platform.

          connected-digital-core

          Retail

          Our retail experts optimize operations across the value chain. We employ proven methodologies, applications, processes, leadership, and talent to create a seamlessly integrated experience powered by the ServiceNow platform.

            Expert perspectives

            ServiceNow Knowledge 2025
            Customer experience, People experience

            Rethinking Customer Experience with ServiceNow Why CX needs a revolution

            Jon Harriman
            Apr 16, 2025
            Healthcare

            Orchestrating the future of clinical trials

            Monika Teresik
            Apr 15, 2025

            Awards and recognition

            As an elite ServiceNow partner, we take pride in our accolades and recognitions for diverse ServiceNow implementations. Our robust partnership merges top-tier ServiceNow services with Capgemini’s excellence in experience, resulting in unparalleled collaboration.

            Elite Partner

            Manufacturing

            EMEA Partner

            Leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024

            Capgemini recognized as a leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024.

            Meet our experts

            Jill Weber

            Global Partner Executive, ServiceNow | Group Strategic Initiatives & Partnerships (GSIP)
            Jill Weber is a Global Partner Executive in Capgemini’s Group Strategic Initiatives & Partnerships, and offer owner of Future Franchise Services. She is dedicated to ServiceNow, supporting partner offer development and solutions on platform, bringing together the breadth of Capgemini’s practical industry experience, the right mix of people, and the processes and operational knowledge to address customer issues at a global scale.

            Pieter Voskamp

            Director Workforce Transformation & Global Alliance,  ServiceNow

            Vinay Aggarwal

            Offering Leader | ServiceNow Platform | Driving Digital Strategy and Transformations

            Hugo Gordillo

            North America SIAM Expert

            Jon Harriman

            Group Offer Lead – People Experience
            Jon is a renowned expert in employee experience, leveraging his role as the People Experience Group Offer Leader at Capgemini to drive organizational success through people-centric approaches. With an extensive and diverse background encompassing roles in portfolio and offer development, pre-sales, solutioning, and delivery, coupled with a fervor for transforming how companies cultivate their workforce, Jon is committed to empowering organizations to establish engaging environments for their employees.
            Alan Connolly, Global Head – Employee Experience and Digital Workplace, Capgemini

            Alan Connolly

            Global Head of Portfolio – ESM, SIAM, and ServiceNow
            Alan is a visionary leader with a deep passion for collaborating with customers, partners, and industry experts to address complex challenges within the workplace and enterprise service management portfolio. With over 20 years of experience, he combines creativity and analytical prowess to craft comprehensive strategies that align with organizational goals and enhance productivity.

            Claudia Crummenerl

            EVP, Global Head of Advisory for Strategic Partnerships, Capgemini Invent
            Recognizing the importance of people in business transformation, Claudia works with clients to reinvent the employee experience through data and technology. She uses her expertise in the people perspective of digital to understand how leadership in the digital age is evolving, how talent and workforce productivity can be transformed through automation and AI, and how to effectively engage employees throughout the transformation process.