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People experience by ServiceNow (2)
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people experience with servicenow

Joined-up employee experience services: Good for everyone (not just employees)

End-to-end employee experience solutions have been available for many years now. So, isn’t it time organizations did the same for its own?   Yes. (That’s what we thought too.)   Introducing Capgemini’s People Experience platform with ServiceNow. Integrated employee experience platform that boosts productivity, sales, profitability, customer favorability – and the feel-good factor for everyone on the team.   Which means everyone wins.

Why make life hard for people? Our people experience with ServiceNow offer brings disparate employee systems together, automating tasks through workflows and presenting a single user interface.

Client stories

    Global media and entertainment client wins with a consumer-grade employee experience

    We have a clear vision for how we want to deliver services – through an end-to-end user experience that abstracts the complexity of our

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    Syngenta reimagines its HR for an enhanced employee experience

    By partnering with Capgemini, Syngenta transformed its HR function through consolidating its processes into a single way of working, before implementing a set of cloud-based, digital platforms and tools to achieve a more responsive and satisfying HR experience.

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      How we can help

      Transforming every aspect of the digital employee experience requires a wide range of skills and strengths, including consulting and business transformation services, sector knowledge, HR business process operations, and technology services. All these must be closely interconnected and tailored to support the needs not just of the business but the entire workforce – no matter who they are or what they do.

      Capgemini is a certified ServiceNow Elite Partner with a worldwide reach. Our approach is end to end, covering transformation, implementation and managed services across all IT, HR and customer workflows related to people, processes, technology, mindset, and culture. Onboarding, learning and development, internal comms, productivity, pastoral care, expenses, daily work,  IT/HR support and more – we build smart, integrated digital employee experience solutions that revolutionize the moments that matter to your workforce.

      Our intelligent, integrated approach to employee experience solutions delivers benefits across the organization:

      • For IT: efficient incident resolution, proactive problem management, self-service portal, automation, self-improving workflows, integration of disparate tools
      • For HR: efficient employee onboarding, employee self-service portal, automated HR processes, employee case management, analytics and reporting
      • For operations: cost savings, effective resource allocation, continuous improvement, contented workforce
      • For the workforce: everything in one place, anytime-anywhere accessibility, personalized service

      Why Capgemini?

      • ServiceNow Elite Partner
      • Services in over 160 countries, from 14 regional centers, supporting 20+ languages
      • 600+ ServiceNow delivered engagements across all major enterprise functions
      • 1700+ ServiceNow certified process consultants
      • 4000+ certifications and accreditations.

      Research and insights

      Capgemini Research Institute

      Conversations for Tomorrow #6: Nurturing the future of work
      Conversations for tomorrow

      Perspectives from Capgemini: Reimagining the people experience – the role of HR
      Conversations for tomorrow

      Perspectives from Capgemini: Tech at work – a key enabler of the people experience
      Capgemini Research Institute

      Conversations for tomorrow #2: The future of work

      Meet our experts

      Jon Harriman

      Group Offer Lead – People Experience
      Jon is a renowned expert in employee experience, leveraging his role as the People Experience Group Offer Leader at Capgemini to drive organizational success through people-centric approaches. With an extensive and diverse background encompassing roles in portfolio and offer development, pre-sales, solutioning, and delivery, coupled with a fervor for transforming how companies cultivate their workforce, Jon is committed to empowering organizations to establish engaging environments for their employees.

      Claudia Crummenerl

      Global Head of Workforce and Organization, Capgemini Invent
      Recognizing the importance of people in business transformation, Claudia works with clients to reinvent the employee experience through data and technology. She uses her expertise in the people perspective of digital to understand how leadership in the digital age is evolving, how talent and workforce productivity can be transformed through automation and AI, and how to effectively engage employees throughout the transformation process.

      Jill Weber

      Global Partner Executive, ServiceNow | Group Strategic Initiatives & Partnerships (GSIP)
      Jill Weber is a Global Partner Executive in Capgemini’s Group Strategic Initiatives & Partnerships, and offer owner of Future Franchise Services. She is dedicated to ServiceNow, supporting partner offer development and solutions on platform, bringing together the breadth of Capgemini’s practical industry experience, the right mix of people, and the processes and operational knowledge to address customer issues at a global scale.

      Jan Krogel

      People and HR Transformation Leader designing and delivering impactful people experiences | Vice-President
      Jan Krögel is Vice President, Head of Digital HR for Capgemini Group and leads the Digital HR function with the objective of driving and accelerating the digital transformation of HR, focusing on employee experience, employee engagement, and workforce analytics.

      Antoine Starek

      Intelligent People Operations Leader, Europe, Capgemini’s Business Services
      Antoine Starek leads HR transformation projects for clients, and is responsible for all aspects of project and client management and people management skills.

      Hugo Gordillo

      Enterprise Solution Architect
      ITSM, ITOM, IRM/GRC, Sec Ops, CSM, CMDB and SIAM