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Salesforce

Welcome to where your customer-first vision becomes reality

 
Together with Salesforce, Capgemini helps brands and businesses fully embrace the Salesforce ecosystem. Together, we unlock the power of data and AI to reimagine customer experiences that truly resonate. Our focus is on creating results-driven, end-to-end experiences through our innovative approach to next-gen customer experience (CX) with Gen AI. We believe in fostering data-driven cultures that bring industrialized advantages to our clients.
 
Grounded in ethical and sustainable practices, Capgemini builds trust and loyalty into the hyper-personalized experiences we deliver. As an award-winning global Salesforce partner, we’re committed to shaping the next generation of customer experiences with you.

Capgemini and Salesforce

Delivering a 1:1 customer experience at scale.

Create the next generation of CX with Capgemini and Salesforce

Deliver the human experience of technology through AI & Digital platforms. As a named leader in the Forrester Wave™: AI services, Q2 2024, Capgemini is the right partner for organizations that anticipate business changes when adopting AI.
 Capgemini helps clients create products and services that are built in an efficient, cost-effective way to create real economic, social, and environmental value.

As an official launch partner, Capgemini helps bring Agentforce to life for customers, accelerating AI-driven transformations for businesses worldwide. Capgemini sees Agentforce as another solution driven by Gen AI that brings human brilliance for every person at every moment.

Did you know? Only 39 percent of organizations successfully turn data-driven insights into sustained competitive advantage.

​A data-driven culture empowers employees to make informed decisions, unlock crucial insights, harness the potential of AI, and craft personalized customer experiences.
 Modern day experiences are driven through insights and data. Salesforce Data Cloud is uniquely positioned to fulfill the promise of customer 360-degree experiences through a native data fabric that unifies, harmonizes and activates data across the Salesforce ecosystem and other CX platforms in the flow of work, at scale and in the flow of work.

Salesforce is weaving together a data fabric with their platform, and for this fabric to be as strong as possible, data must seamlessly integrate across an organization’s various systems. Salesforce’s MuleSoft solves this complex problem in a very simple way.
 
Capgemini and MuleSoft offer joint solutions to enable clients to chart out their legacy modernization and transformation initiatives. Discover more about our MuleSoft offerings here.

Capgemini is proud to be named a founding partner of the Tableau Einstein Alliance. Capgemini helps create and deliver AI solutions and analytical agents for Tableau Einstein, which is built on the Salesforce platform and integrated with Agentforce.  
 Insights are what powers what we do next and how things are working. With Tableau Einstein being Data Cloud native, it drives insights into action across all of the Salesforce customer success platform.

Leverage tailored solutions and Salesforce industry clouds to tackle unique challenges and enhance productivity. Capgemini is specially positioned to help businesses in any industry with our unique industry research and insights, IP-powered solutions and leading expertise in AI.
 
And now, Capgemini helps organizations realize even more value by powering their Salesforce investments with Agentforce. With this new approach to autonomous agents and AI, our certified team members help develop AI strategies that positively impact order management, commerce transactions, customer support and more.

Solutions to drive your digital transformation

We help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.

Capgemini and Salesforce: utilizing data and technology to create experiences that build relationships.

Connected marketing

Intelligent segmentation using data and AI to drive more impactful engagement and ROI.
 
Intelligent campaign operations – Campaign effectiveness leveraging AI to drive down cost per campaign and make teams more effective. How do we get more campaigns out the door in a more intelligent way? Intelligent automation.

Data-driven customer experience

Leveraging Data Cloud to create the comprehensive customer 360 through intelligent integration, harmonization, identity resolution and orchestration/activation across the Salesforce customer success platform.

Intelligent, integrated, end-to-end supply chain operations

Integration solutions with MuleSoft

Most industries are aggressively taking on cloud adoption and legacy modernization programs, triggering the need to connect applications across clouds and with on-prem models.

Client stories

    Supercharging Heathrow Airport's digital customer experience evolution using Salesforce

    Working collaboratively with Copado, a market-leading DevOps startup, Heathrow and Capgemini develop a new approach for Salesforce solution implementation to support the efficient delivery of a new digital customer experience

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    Breitling automates carbon emissions data management with the Salesforce Net Zero Cloud solution

    The luxury watchmaker partners with Capgemini and Salesforce to implement a platform that automates data management and visualization in order to better understand its carbon emissions while reducing the workload and increasing the data accuracy associated with these processes

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    Scottish Water reimagines field services with SWIFT

    Capgemini supports Scottish Water in the delivery of its Intelligent Field Force Transformation program, delivering high-quality, data-driven, and sustainable field services

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    Liberty Latin America transforms the telecoms customer experience

    Partnering with Capgemini, Liberty Latin America launches a digital transformation project to deliver revitalized B2C and B2B customer experiences

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    Salesforce CRM platform enables Atos Medical to focus on its patients

    Salesforce CRM platform enables Atos Medical to focus on its patients

    Through its partnership with Capgemini, Atos Medical manages to design, configure, and roll out the Salesforce Sales Cloud solution

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      Lookbook: The combined power of Capgemini and Salesforce

      Explore our comprehensive Lookbook to explore how our focus on design and strategy drives tangible, repeatable, and transformative results for our clients with Salesforce.

      Download our Lookbook

      Our industry expertise

      Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotive, consumer products and retail, and financial services – and we make them specific to our clients’ needs.

      Automotive

      As a launch partner for Salesforce Automotive Cloud, we lead the industry's Salesforce transformation. Leveraging Auto Cloud, Data Cloud, and Agentforce, we offer real-time insights and proactive customer engagement. Our solutions connect vehicles and customers, streamlining operations and preparing businesses for the future.

        Capgemini_Industries_Consumer-Products

        Consumer products and retail

        We provide strategic planning and consultancy for top retail brands. Partnering with Salesforce, we drive customer engagement, offer seamless omnichannel experiences, leverage data insights and analytics, and simplify customer support. Together, we offer a holistic approach to help retailers to grow in a competitive landscape.

          Financial services

          We use our proven capabilities & solutions in data, technology, Connected Marketing and FSI domain expertise to create seamless omnichannel experiences that help our banking & insurance clients connect and acquire the right customers and cultivate long-term relationships with them.

            Life Sciences<br>

            As a Salesforce Life Science Cloud Migration Partner, we enhance commercial excellence in the life sciences industry by leveraging Salesforce's platform to create connected, intelligent, and personalized customer experiences.

              Assembling AI transformation in manufacturing - Blog Banner

              Manufacturing

              By teaming up with Capgemini, manufacturers can leverage our resources to achieve successful Salesforce implementations that drive efficiency, enhances customer relationships, and ultimately contribute to increased profitability.

                Enabling a monumental shift in transport and mobility

                Discover how being a launch partner for Salesforce Automotive Cloud is bringing together the consumer, dealer, OEM, and third-party providers.

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                Research and insights

                Point of view

                Imagining a new era of customer experience with generative AI
                Point of view

                ReThink series
                Point of view

                Enabling a monumental shift
                Capgemini Research Institute

                Conversations for Tomorrow #9: Generative AI

                capgemini-research-institute

                Expert perspectives

                Customer experience

                Welcome to where your customer-first vision becomes reality. With Salesforce and Capgemini at Dreamforce 2024

                Jean-Marc Gaultier
                Aug 13, 2024
                Automotive Industry
                Customer experience

                Data driven customer experience Salesforce reference architecture for automotive sales and service

                Capgemini
                Dec 5, 2023
                Customer experience

                Exploring use cases for data driven customer experience within automotive sales and service

                Capgemini
                Nov 29, 2023

                Awards and recognition

                Winner of 2024 Salesforce and MuleSoft awards across multiple categories and regions

                We have received awards across multiple regions and categories for our Salesforce and Capgemini partnership.

                Find out more

                Meet our Salesforce experts

                Katerina Hubka

                Global Salesforce Partner Executive
                Katerina is an assertive mover and shaker, and a creative communicator with strong project, program, portfolio and people management skills. With more than 20 years of expertise, Katerina has served as a leader in many roles across Capgemini, including in the Americas, Group Sales, Global Strategic Initiatives and Partners, and Group Marketing. Katerina brings her passion for building genuine relationships and driving mutually beneficial collaboration to our partnership with Salesforce. Stepping in to lead the partnership in 2024, she has been consistently delivering against goals in collaboration with stakeholders across Capgemini and the Salesforce ecosystem.

                Steve Boettcher

                Vice President CSS
                Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.

                Matthew Evans

                Chief Technical Officer Salesforce Europe, Digital Customer Experience, Capgemini
                Matt is responsible for leading the Salesforce CTO team across Europe driving thought leadership and expertise across the Salesforce portfolio for the Digital Customer Experience practice. He is one of the most highly qualified architects in the Salesforce ecosystem and has more than 20 years’ experience in customer experience, CRM architecture for scale and enterprise transformation programs.
                Ryan McCambridge

                Ryan McCambridge

                COE Leader, North America – DCX
                I am a digital and customer experience focused executive with 15+ years of helping clients across Sports/Esports and Entertainment, Health and Life Sciences, Travel and Hospitality and Financial Services.

                Christina Schehl

                Executive Vice President, Head of frog, part of Capgemini Invent Germany
                Christina leads the Business Reinvention & Experience consultancy frog, part of Capgemini Invent in Germany, helping companies to develop new business models, generate sustainable growth and create customer-centric experiences. For more than 15 years, Christina has been advising clients from various industries their customer experience and CRM transformations from strategy to design and implementation. Christina is the Executive Sponsor for our Salesforce partnership for the Capgemini Group in Germany.