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Salesforce

Your single Salesforce partner across strategy, service, and experience.

Capgemini and Salesforce help brands deliver personalized, engaging, relevant and memorable experiences across the entire customer journey. 

We help our clients acquire the right customers and nurture them through connected marketing. We work with them to empower their sales teams to maximize sustainable and profitable growth. Together, we augment their customer service, so they deliver a better service experience every time.

Capgemini and Salesforce

Delivering a 1:1 customer experience at scale.

How we can help

We work very closely with Salesforce. Which means we’re also able to work very closely with our clients, bringing all our knowledge and experience to bear on CRM and cloud advisory services, on application design and customization, and on implementation, integration, and migration. 

It’s all about equipping our clients to deliver the best possible customer experience – and to gain the best possible actionable insights for the future. 

We’ve been collaborating with Salesforce on innovation and on project delivery for more than ten years. Our strengths with the  platform are joined by others in specific Salesforce solution areas, including force.com and VMforce, where we have our own powerful application factory, and in MuleSoft.

We’re a Salesforce Global Summit Consulting Partner, and we’ve scored 4.8 out of 5 on the Partner Value Index. 

Could we bring some of that value to you and your customers? 

Solutions to drive your digital transformation

Voyager with Salesforce

With our solutions, you can improve your field service operations, integrate retail commerce, marketing, and service functions, optimize your digital marketing, and improve your smart mobility. And that can help you get closer to your customers.

Discover our solutions

We also help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.

Capgemini and Salesforce: utilizing data and technology to create experiences that build relationships.

Client stories

    Supercharging Heathrow Airport's digital customer experience evolution using Salesforce

    Working collaboratively with Copado, a market-leading DevOps startup, Heathrow and Capgemini develop a new approach for Salesforce solution implementation to support the efficient delivery of a new digital customer experience

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    Breitling automates carbon emissions data management with the Salesforce Net Zero Cloud solution

    The luxury watchmaker partners with Capgemini and Salesforce to implement a platform that automates data management and visualization in order to better understand its carbon emissions while reducing the workload and increasing the data accuracy associated with these processes

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    Scottish Water reimagines field services with SWIFT

    Capgemini supports Scottish Water in the delivery of its Intelligent Field Force Transformation program, delivering high-quality, data-driven, and sustainable field services

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    Liberty Latin America transforms the telecoms customer experience

    Partnering with Capgemini, Liberty Latin America launches a digital transformation project to deliver revitalized B2C and B2B customer experiences

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    Salesforce CRM platform enables Atos Medical to focus on its patients

    Through its partnership with Capgemini, Atos Medical manages to design, configure, and roll out the Salesforce Sales Cloud solution

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      Explore all our client stories

      Our industry expertise

      Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotive, consumer products and retail, and financial services – and we make them specific to our clients’ needs.

      Automotive

      Shape your customers’ experience, with Capgemini’s Salesforce-based Customer Engine. Whether they’re buying a car, hiring one digitally, or mixing it in with public transport, you’ll be able to respond powerfully to their needs and interests – and build lasting relationships.

        Consumer products and retail

        Turbo-charge your retail business with Capgemini. Build customer relationships with personalized voice assistants – and use our Salesforce-based Quick Start Commerce solution, which gives grocers and quick-serve restaurants alike a functional, responsive, omni-channel experience in just 10 weeks.

          Financial services

          Redefine the way you do business. With Inventive Banking, you can rapidly develop innovative propositions. And with Open Insurance Transformation, products and services will be more agile and integrated, so you can achieve new revenue streams and improved customer experience.

            Research and insights

            Point of view

            Enabling a monumental shift
            Point of view

            ReThink series

            Expert perspectives

            Customer experience

            Data driven customer experience Salesforce reference architecture for automotive sales and service

            Capgemini
            Dec 5, 2023
            Customer experience

            Exploring use cases for data driven customer experience within automotive sales and service

            Capgemini
            Nov 29, 2023
            Customer experience

            Introduction to data driven customer experience within automotive sales and service

            Capgemini
            Nov 28, 2023

            Latest news

            Partners

            Capgemini and Salesforce collaborate to enable a new era of generative AI powered customer experiences

            Building on its strong momentum in generative AI and breadth of customer experience (CX) capabilities, Capgemini today introduced a Generative AI for CX Foundry for clients using Salesforce.

            Sep 7, 2023

            Awards and recognition

            2023 Partner of the Year across multiple categories and regions

            We have received awards across multiple regions and categories for our Salesforce and Capgemini partnership.

            Find out more

            Meet our experts

            Katerina Hubka

            Global Salesforce Partner Executive

            Darshan Shankavaram

            Executive Vice President, Digital Customer Experience Global Practice Leader
            Darshan is globally accountable for directing and building the Capgemini Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.

            Simon Blainey

            Expert in CRM, Digital Transformation, Salesforce
            I lead Capgemini’s Salesforce CoE for Asia Pacific. As a Salesforce Global Systems Integrator (GSI), my team performs large scale Salesforce implementations across the full ecosystem portfolio, including Sales, Service, Marketing and Commerce. My clients include higher education institutions, multi-national corporations and all levels of Government. I have deep expertise in Salesforce architecture and implementation, agile methodologies, and DevOps. My role is to advise my clients on how to accelerate their digital transformation by leveraging and scaling their investment in the Salesforce ecosystem.

            Lara Wasowski

            Expert in Salesforce solutions
            I’ve been working with delivering improvements to business processes and organizations through well-implemented technology for close to 10 years.  My fundamental appreciation for technology, together with a strong analytical capability, allows me to switch easily between providing recommendations at a detailed technical level and driving discussions on improving business value.  Currently, I am part of Norwegian Salesforce team, working as a Functional Solution Architect and also managing our relationship with Salesforce in Norway.

            Steve Boettcher

            Vice President CSS
            Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.