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Knowledge 2024

Capgemini at ServiceNow Knowledge 2024

Productivity, meet experience.

Thank you for joining us at Knowledge 2024. As a Platinum sponsor, we were thrilled to host inspirational sessions and live demos designed to convert your digital dreams into seamless experiences.

And we are happy to announce that 1000 trees will be planted in the Capgemini Forest in honor and celebration of our session attendees at Knowledge 2024.

Many reimagined the employee journey through Capgemini’s people experience with ServiceNow demonstration presented by the Capgemini Living Labs Team. This solution creates and sustains an environment in which your people are engaged and can thrive – ensuring they become a real competitive advantage for your business.

Welcome to the future of your connected business.

Speaking sessions at Knowledge 2024

Achieve a transformative employee and people experience with ServiceNow
Improving employee experience is vital for global firms, impacting customer satisfaction and financial outcomes. Workers seek better work-life balance and modern tools, amidst broader economic and AI advancements. Capgemini’s People Experience with ServiceNow® offering can address these needs by streamlining diverse work settings and tech, enhancing every aspect of the employee journey, from hiring to offboarding, thereby boosting overall productivity and employee satisfaction.

Is your business ready to lead the sustainability revolution?
In this session we delved into the power of sustainable operations for both your company’s health and the planet’s well-being. Learn how to maximize environmental and social impact, combat greenwashing tactics and navigate the changing landscape of ESG regulations. You’ll discover how your business can start its journey of becoming a leader in sustainability in just one quarter.

Reimagine your supply chain with Supply Chain in a Box
Discover how Ligentia, a supply chain technology pioneer, partnered with Capgemini to create an innovative solution that elevates the Ligentix platform with the addition of ServiceNow. This solution introduces supply chain workflows and fosters synergy within a fragmented supply chain ecosystem. This tool elevates the customer experience by streamlining complex processes, minimizing manual interventions, and fostering efficiency and transparency across supply chain operations. Watch this session recording to learn how harmonizing the supply chain ecosystem paves the way for effective collaboration and improves performance.

People Experience Living Labs Demonstration at Knowledge 2024

Empowering employees, Delighting Customers: See how the People Experience Journey drives growth

Taking care of employees is important for many reasons. The obvious – it’s good for employees. But it’s good for customers, too. Improving employee experience can boost customer ratings by 10%, and sales by 20%.

We were thrilled to see the continuous line to experience our People Experience Living Labs demonstrations during Knowledge. These solutions, offer expert insights, trend analysis, and best practices in cutting-edge tech like AI and IoT. These labs support customers from exploration to implementation of tailored solutions, transforming employee journeys into positive experiences with a user-centric approach.

Explore our Next Gen solution powered by ServiceNow

Future Franchise Services to deliver great customer experiences

With Capgemini’s Future Franchise Services (powered by ServiceNow) you can enhance service delivery and franchise experience by delivering frictionless franchise operations.

Expert perspective

Meet our experts

Jill Weber

Global Partner Executive, ServiceNow | Group Strategic Initiatives & Partnerships (GSIP)
Jill Weber is a Global Partner Executive in Capgemini’s Group Strategic Initiatives & Partnerships, and offer owner of Future Franchise Services. She is dedicated to ServiceNow, supporting partner offer development and solutions on platform, bringing together the breadth of Capgemini’s practical industry experience, the right mix of people, and the processes and operational knowledge to address customer issues at a global scale.

Jon Harriman

Group Offer Lead – People Experience
Jon is a renowned expert in employee experience, leveraging his role as the People Experience Group Offer Leader at Capgemini to drive organizational success through people-centric approaches. With an extensive and diverse background encompassing roles in portfolio and offer development, pre-sales, solutioning, and delivery, coupled with a fervor for transforming how companies cultivate their workforce, Jon is committed to empowering organizations to establish engaging environments for their employees.

Andrea Kis

ServiceNow Partner Manager UK
Andrea is an ESM/SIAM expert with 22 years of experience in service management who has great interest in and passion for human centric technologies and positive, outcome driven customer experiences. She has been involved with ServiceNow since 2011, specializing in topics related to employee and customer workflows, GBS solutions. Her motto is “Go beyond IT and conquer the enterprise with ServiceNow.

Greg Bentham

Expert in Enterprise Architecture, IT Transformation

Lee Beardmore

ESG Management and Reporting Operations Lead, Chief Innovation Officer, and Head of Sustainability, Business Services
Lee has spent over three decades advising clients on the best strategies for technology adoption to drive business outcomes. He leads our ESG Management and Reporting Operations service – an integrated suite of capabilities leveraging the combined expertise of the Capgemini Group enabling clients to measure, monitor, and reduce their greenhouse gas emissions across the end-to-end value chain. Lee is a computer scientist by education, a technologist at heart, and a strong advocate of business with purpose.

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