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Property and casualty insurance

Affordability, insurability, and evolving customer demands are making it challenging for property and casualty insurers to maintain growth. Here’s how you can tune your business models to this changing environment.

The global property and casualty (P&C) insurance market is in a state of flux. The increased prevalence of catastrophes, social inflation, geopolitical uncertainty, and macroeconomic volatility are challenging insurers from all angles.

This evolving risk landscape is presenting a new set of challenges – and opportunities – for carriers.
Fuel sustainable growth by harnessing the power of data, technology, and automation to make insurance:

  • More accessible: Serve customers in the moments that matter with prevention-led innovative offerings
  • More profitable: Optimize costs through scaled automation
  • More sustainable: Build ESG-driven risk models and address secondary perils

    World property and casualty insurance report 2024

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    Explore strategic insights and tactical use cases to help ensure profitable growth and future readiness across both P&C and life insurance domains.

    World Cloud Report 2023 – Financial Services

    Is your cloud journey taking you where you need to go? Create business value in an innovation-powered future.

      How can we help

      Enhance your potential by shaping a renewable, future-proof enterprise  and unlocking agility to fuel rapid product innovation.

      Harness the power of a connected, composable platform ecosystem that elevates your existing core investments to the next level.

      Digital Core for Insurance helps you:

      • Unlock the data-driven insights that help your – and your customers’ – enterprises meet ESG goals and craft sustainable futures.
      • Deliver more personalized, timely, and relevant omnichannel services.
      • Optimize your operations for agility, efficiency and speed.
      Create a seamless and empathetic digital claims experience that builds a lifetime of loyalty.

      Customer churn is often driven by poor claims experiences. Today’s insurers are burdened with traditional, manual claims processes that are inundated with delays, poor quality decisioning, and a lack of transparency.

      Touchless Claims uses data, AI, and automation to help you create more efficient claims experiences, better suited to your customers’ individual needs. With our partner ecosystem, we’re able to support you end-to-end in your Future of Claims transformation.
      Increase the retention of the ~15% of fickle customers by streamlining and simplifying each stage of your claims value chain, eliminating friction, and reducing claims cycle times.

      Enhance reach and make purchasing hyper-convenient by embedding the right insurance products and services along the customer journey.

      Traditional channels are no longer enough to grow business. Adjacent and cross-industry opportunities must be exploited to drive growth and build market share.

      There’s a new category of opportunity out there for insurers to expand distribution ecosystems and access new customer segments ­– if you have the right tools. Access it by embedding insurance at points of sale in other industries.
      We help carriers identify these opportunities and create new business models to seamlessly embed their products within the purchase journey of a customer.
      Open Insurance is our cloud-native platform that accelerates the insurer’s transition towards adopting embedded business models.

      To keep pace with the rapid evolution of underwriting in property and casualty insurance, underwriters require efficient tools.

      Our innovative underwriting solution helps you tap into decision-support insights and advanced analytics from diverse data sources, improving risk assessment and policy accuracy.

      By reducing manual tasks, this data-driven approach enables insurers to concentrate on building relationships and boosting sales.
      Moreover, our platform cultivates seamless collaboration between the underwriters and channel partners, leading to higher conversion rates and increased premium collections.
      Harnessing the power of AI and automation technology, we deliver tools that not only enhance efficiency but also improve accuracy and pricing in underwriting. 

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          Client stories

          Meet our experts

          Adam Denninger

          Global Industry Leader, Insurance
          Adam Denninger leads Capgemini’s global strategy and product management for the insurance industry and manages its relationships with the insurance technology ecosystem. Adam has 20+ years of experience creating and delivering solutions at the intersection of business and technology.

          Shane Cassidy

          Executive Vice President, Financial Services; Insurance Business Unit Leader
          Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

          Satish Weber

          Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader

          Kiran Boosam

          Vice President, Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services
          Kiran leads the global insurance strategy and portfolio for Capgemini Financial Services. A P&C and life insurance expert, he assesses industry dynamics and shapes innovative solutions for the Insurance CXOs, leveraging the power of the Capgemini Group, external ecosystems, and emerging technology.

          Andrew Hood

          Executive Vice President, Global Insurance Practice Head, Capgemini Financial Services


            Awarded migration acceleration specialization by Guidewire

            First partner to be recognized reflecting our commitment to helping clients seamlessly upgrade to Guidewire Cloud.

              Everest group cloud services in insurance peak matrix® report in 2023

              This report presents an assessment of 35 IT service providers for their cloud services focusing on insurance industry. The report highlights some of the key strengths of Capgemini.

                A ‘Leader of the year’ in banking and financial services, as well as in insurance

                Capgemini has been named a ‘Banking and Financial Services Leader of the Year’ and an ‘Insurance IT Services Leader of the Year’ by Everest Group in the IT Service Provider of the Year – 2023 report.

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