Customer Experience

We make the connections that make a difference. Because extraordinary connections deliver extraordinary results.

We partner with you to make the right connections across the whole of your enterprise, so that you can create experiences that deliver rapid and sustainable value for your customers and your company.


Thought Leadership

Analyst recognition

2018 Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide

Capgemini is a good fit for projects requiring business innovation, as well as CRM technical advisory and implementation skills, particularly related to customer service or commerce.

HfS Blueprint Salesforce Services 2017

Fast-growing practice with industry sector alignment, innovation focus and strong resources.

Forrester Specialty Designers, North America, Q2 2018

Capgemini named as a Large Specialty Design Firm that helps companies apply expert design practices to a narrow business goal or a specific technology. Specialty Designers attract and retain mindshare and build on the tech platforms they have expertise in.

Expanding capabilities to get the benefits of specialization & collaboration in the pursuit of sustainable competitive advantage for our DCX clients.

Digital & Connected Commerce

  • Leveraging the power of LyonsCG & Itelios
  • E-commerce & omni-channel
  • E-Commerce experience design, digital marketing & strategy
  • Service Optimization, Strategy and Support

Customer Experience Design

  • Leveraging the power of Backelite & Idean
  • Strategy design
  • UX design & UI/visual design
  • Branded experiences
  • Prototype & validate

Innovation Strategy and Proposition

  • Leveraging the power of F212 and Applied Innovation Exchange
  • Growth strategies
  • Applied emerging technology
  • New products & services

Blog Posts

TechnoVision 2020: Was tun, wenn die IT zu komplex wird?

Teil 8: Schön erfolgreich: Wie sich digitale Customer Experience wirklich managen lässt.

Warum Kundenbindung messen?

Zur Messung des Erfolgs von Kundenbindungsprogrammen, sind diese Kennzahlen entscheidend.

UX-Designer bei Capgemini: Innovationen, Prototyping und mehr

Probleme erkennen und verstehen, Lösungen kreieren und Prototypen bauen – das ist der...

UX-Designer bei Capgemini: Kreativer Beruf mit Zukunft

UX-Design ist viel mehr als nur hübsches Aussehen. UX-Expertin Anne Stahl verrät, warum die...

Our domains, solutions & services

Are you looking for more customers? Or, do you want to better understand your current customers - for example what do they care most about, and how do you drive higher engagement with them? Do you have a desire to personalize experiences across channels? We can help you with strategy and ideation of complex marketing campaigns, streamlining the process of launching campaigns, improving the results of your loyalty campaign and much, much more.

Conversational Commerce Proposition

Conversational Commerce Proposition

Are you ready to listen to your customer? Really listen?

Marketing Acquisition Platform

Marketing Acquisition Platform

Our Marketing Acquisition Platform is an end-to-end solution that empowers the modern...

Mobile User Experience and Design

Mobile User Experience and Design

Mobile usage plays a significant role in our private, professional, and social lives, the...

Perform AI

Perform AI

Activate data. Augment intelligence. Amplify outcomes.

Predictive Services for Customer Engagement

Predictive Services for Customer Engagement

Enabling personalized customer engagement in an omni-channel world

Smart Mobility Connect

Smart Mobility Connect

Smart Mobility Connect unterstützt Automobilhersteller dabei, neue Geschäftsmöglichkeiten zu...

Smart Mobility Connect: Customer Engine

Smart Mobility Connect: Customer Engine

Zusammenführung von Technologie, Insights und branchenübergreifender Expertise, um innovative...

Connect with our DCX experts

Christian Schacht

Expert in Digital Transformation, Energy, FinTech, Manufacturing, Scrum Master, Utilities

Frank Wammes

Vice President, Chief Technology & Innovation Officer Capgemini Europe. Member of the Group Technology & Innovation Council. Co-author of TechnoVision. Executive coach on the topics of Digital Transformation and Innovation.