Enrich your customer interactions

More often than not, you know who your customers are, but you don’t know anything about them. Analytics give you a complete picture of your customer interactions across channels, enabling you to predict and act on the insights you gain.

With the changing face of customer interaction making it increasingly difficult for companies to deliver the levels of service their customers expect, Capgemini’s Customer Interaction Service provides a targeted action plan and estimated gains to drive transformation of your customer interactions.

Research shows that it is more cost effective to keep an existing customer than to acquire a new one and a dissatisfied customer with access to social media can tarnish your brand in an instant – so how do you keep your customers loyal and happy?

Don’t just acquire your customers, welcome them. Don’t just record customer interactions, route them and don’t just transact with your customers, engage them.