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Customer first

Behavioral science: A new business paradigm

It’s time for a different design pattern that moves beyond experience to behaviors. Find out why in our podcast.

Can you change the way your customers and employees behave to improve outcomes both for them and for your business?

Join Anthony Pannozzo and Matt Wallaert of frog, part of Capgemini Invent, as they discuss the combination of science and human-centered design needed to bring about long-term behavioral change with show host Ollie Judge.

While you might offer your customers a great online experience with fantastic products, there’s still something stopping them purchasing. A lack of convenience. Too slow. Too expensive. No personalization. Low levels of trust in payment security. These are inhibitors to successful commerce. Understanding and fixing those inhibitors can help you change their buying behaviors.

Welcome to the world of behavioral science. It’s a world that embraces how and, importantly, why an organization engages both with its clients (whether customers, citizens, or patients) and its employees. In a wide-ranging conversation. Anthony and Matt offer insight into the rationale for embedding science as a process and the ethics behind behavioral science.

With use cases ranging from improving health outcomes and getting customers to rethink how (and for what) they’re saving money, to internal HR process transformation built on new behaviors, our podcast brings to life the excitement felt by two experts at the potential offered by behavioral science.

About the speakers

Anthony PannozzoAnthony PannozzoAnthony is Chief Design Officer, North America & Asia at frog, part of Capgemini Invent. He leads a talented team of designers, strategists and data scientists and has advised healthcare providers, payers, life science and med-tech companies on the design of innovative healthcare experiences that improve access, outcomes, and quality of life. Anthony holds over a dozen patents and is a member of the Kellogg School of Management’s Innovation Advisory Council.
Matt WallaertMatt WallaertMatt is the Head of Behavioral Science at frog, part of Capgemini Invent, where he focuses on helping organizations build their own applied behavioral science capabilities. Matt has been applying behavioral science to practical problems for almost 20 years and his book, Start At The End, as well as other published material and hundreds of talks, detail how the cycle of behavioral strategy, insights, design, and impact evaluation can help us build products and services that change behavior.

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