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Energy and Utilities: Operating in the New Normal

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Most everyone living through this period of history are eager to return to “normal.” But many health experts, world leaders and business analysts have suggested that the world that emerges from this crisis may be fundamentally changed.

Within this paper, we consider 10 fundamental issues that will impact the Energy and Utilities sector and how our industry players can prepare to address them in the months to come.


  • New ways of working, including stakeholder engagement and virtual collaboration
  • Accelerating digitisation and gaining competitive advantage
  • Managing risk, be it from customer churn, volatile energy prices or changing government policy