Telecommunications

5G is the defining element of every telco’s transformation strategy. However, for operators, success will depend not just on their ability to deploy this powerful new network, but also on how they monetise their investment across industries and domains.

In most cases, seizing the opportunity provided by 5G requires organisations to accelerate their shift to the cloud and create a robust partner ecosystem to deploy industry use cases at scale.

With the window for competitive advantage beginning to close, telcos need to begin their 5G journey in earnest now. With Capgemini, they’ll be working with a partner who will help them get the future they want.

    Tet improved the customer experience through automation

    Partnering with Capgemini, Tet implements the Vlocity cloud software and introduces automation into its customer service and order fulfillment processes to further enable innovative offerings to reach the market faster and increase satisfaction for both customers and employees

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    Ncell modernises and streamlines its business spend management

    In partnership with Capgemini, Ncell deploys various Coupa modules to speed up, streamline, and simplify its procurement processes to keep pace with growth

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    Smart Axiata unlocks next-gen ERP capabilities with SAP S/4HANA®

    By working with Capgemini, Smart Axiata embarks on an ambitious digital transformation journey that elevates its ERP capabilities and streamlines its business processes with SAP S/4HANA®

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    Celcom develops a modern digital customer journey

    With agile ways of working, Celcom developed new front-end channels and initiated a cultural transformation to become a more digital business

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    Showing the value of 5G across Europe

    Collaborating with Capgemini Engineering, the global mobile communication provider develops new ways to use 5G to unlock innovation

    Capgemini Engineering
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      Digital transformation

      Building and operating a more open network is the only effective way for telcos to become true digital service providers.

      With decades of industry experience, we have helped more than 600 telco clients across 50 countries develop and deploy customised network transformation plans to monetise network services, deliver innovative, high-value solutions, and extend business reach across the digital ecosystem.

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      5G and Edge

      As 5G plans accelerate within the industry, telcos must craft a firm monetisation strategy that allows them to draw fair, steady, progressive return on their investment.

      We are a true end-to-end transformation partner that can help clients stake their rightful claim as the digital backbone across all intelligent industries.

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      Data and AI first for telcos

      Data and cloud are the key to reinventing telecommunications as an intelligent industry.

      We combine deep capabilities in data, analytics, AI, and cloud, as well as robust sector expertise, to help telco operators embrace a more agile way of working in a data-driven world.

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      The path to net zero for telcos

      The telecoms industry has a significant environmental impact today – and it’s predicted to rise in the years to come. We can help.

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      Research and insights

      Point of view

      How CSPs are battling energy costs and carbon footprints 
      Conversations for tomorrow

      Discussion with Claudia Nemat
      Point of view

      Transitioning public safety critical communications towards LTE/5G MCX
      Report

      Cloudification of networks
      Report

      Project Bose – A smart way to enable sustainable 5G networks
      Point of view

      Open assurance: Liberating data to release a fantastic customer experience 

      Expert perspectives

      Intelligent industry

      The 5G revolution demands a new kind of telco

      Amanda Gosling
      Oct 20, 2022
      Intelligent industry

      Open RAN needs to automate – and fast

      Arnab Das
      May 20, 2022
      Customer experience

      How a few operators have changed customer communication forever

      Yannick Martel
      Apr 22, 2022
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      Meet our experts

      Jacques Assaraf

      Global Head of Telecommunications
      Telcos are under pressure to continue to operate secure, reliable and fast network connections, while also enabling the services of the future, such as the smart grid, connected home, and IoT. We work with Telco clients to help them transform from the inside, building a mature digital capacity to facilitate the transformation of industries, society, and the world at large.

      Arun Santhanam

      Expert in Communication Platform Transformation

      Karl Bjurström

      Global Head of Invent Telecom, Media & Entertainment
      Karl Bjurström is a strategy consultant and manager who specializes in strategy formulation, data, and scaling in the technology, media, and telecom industries. He is passionate about helping clients use digital technologies to gain strategic and operational advantages within product development, customer experience, and marketing.

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