Insurance

Insurance firms need to look beyond traditional risks, and address today’s challenges such as cybercrime, climate change, and natural disasters. We are reimagining the global insurance industry to invent the operating models of the future.

Insurance customers are demanding hyper-personalised, digital experiences that meet their changing preferences and an evolving risk environment. With near-zero interest rates, reinsurers and insurers need to constantly innovate to ensure better forecasting, affordable rates, and experiences that attract and retain customers. 

We work with property and casualty and life and annuities companies, and reinsurers, to build sustainable business models using new technologies to make uninsurable risks insurable. We reinvent the customer and agent experience across the insurance value chain from sales to servicing to claims. 

    Improving the P&C Claims Experience Through Digital Transformati

    Core claims platforms unify data across the organization — including claims data, repair costs, and options.

    The World Life and Health Insurance Report 2022

    The Wellness Revolution: How insurers are driving growth with customer well-being.

    World Property and Casualty Insurance Report 2022

    Climate change is significantly impacting people and business. Insurers need to generate deeper customer trust and offer personalised solutions

    The data-powered insurer

    Capgemini Research Institute looks at how to unlock the data premium – at speed, and at scale.

    Everest Group Leader for Salesforce Services in Insurance

    Capgemini was recognised as a Leader among 12 other service providers.

      Issues & Answers

      Climate of Change in Insurance

      Automating the Claims Process is the Next Opportunity for Insurance Innovation.

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      The performance of the personal lines sector has long been the envy of its commercial counterpart.

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      With IT related global CO2 emissions of 4% and consumption expected to increase three-fold from 2010 to 2052 organisations across sectors must both reduce their carbon footprint and become enablers of positive climate action in parallel.

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      We help insurers differentiate the customer experience.

      We help insurers differentiate the customer experience with seamless service and tools for claims, endorsement requests and contact centre interactions.  Our approach minimises friction while enabling human empathy.

      We help carriers deploy advanced predictive technologies, such as IoT, that monitor risk and promote safer behaviors.

      Using modern pricing platforms, we help them manage claims cost-effectively for medium and long-tail loss events and improve loss ratios.  

        Journey to the cloud

        Harnessing the Power and Agility of Cloud to Drive Enterprise-wide Scale and Efficiency.

        Digital insurance operations

        Frictionless, end-to-end, customer-centric insurance services to transform your core processes and support functions.

        Data estate modernisation

        Master your data , and empower your organisation.

        Inventive IT

        We accelerate the digital revolution of your IT to position your business to thrive and innovate on digitalisation.

        Cloud services

        Accelerate your cloud journey with a trusted partner who is with you all the way.

          Success Stories

          Meet our experts

          James Kruger

          Head of UK Insurance, Expert in delivering Business transformation, Insight & Data driven outcomes for the Insurance industry.

          Kristofer le Sage de Fontenay

          Account manager and Vice president, Expert in Cost Reduction, Digital Transformation, Programme Management

          Richard White

          Head of London Markets Business Unit, Expert in Programme Management, Application / Infrastructure Development and Digital Transformation for the London Speciality Insurance Markets.

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