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Property and Casualty Insurance

Affordability, insurability, and evolving customer demands are making it challenging for property and casualty insurers to maintain growth. Here’s how you can tune your business models to this changing environment.

The global property and casualty (P&C) insurance market is in a state of flux. The increased prevalence of catastrophes, social inflation, geopolitical uncertainty, and macroeconomic volatility are challenging insurers from all angles.

This evolving risk landscape is presenting a new set of challenges – and opportunities – for carriers.
Fuel sustainable growth by harnessing the power of data, technology, and automation to make insurance:

  • More accessible: Serve customers in the moments that matter with prevention-led innovative offerings
  • More profitable: Optimise costs through scaled automation
  • More sustainable: Build ESG-driven risk models and address secondary perils

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      How can we help

      Enhance your potential by shaping a renewable, future-proof enterprise  and unlocking agility to fuel rapid product innovation.

      Enhance your potential by shaping a renewable, future-proof enterprise  and unlocking agility to fuel rapid product innovation.

      Harness the power of a connected, composable platform ecosystem that elevates your existing core investments to the next level.

      Digital Core for Insurance helps you:

      • Unlock the data-driven insights that help your – and your customers’ – enterprises meet ESG goals and craft sustainable futures.
      • Deliver more personalised, timely, and relevant omnichannel services.
      • Optimise your operations for agility, efficiency and speed.
      Create a seamless and empathetic digital claims experience that builds a lifetime of loyalty.

      Customer churn is often driven by poor claims experiences. Today’s insurers are burdened with traditional, manual claims processes that are inundated with delays, poor quality decisioning, and a lack of transparency.

      Touchless Claims uses data, AI, and automation to help you create more efficient claims experiences, better suited to your customers’ individual needs. With our partner ecosystem, we’re able to support you end-to-end in your Future of Claims transformation.

      Increase the retention of the ~15% of fickle customers by streamlining and simplifying each stage of your claims value chain, eliminating friction, and reducing claims cycle times.

      Enhance reach and make purchasing hyper-convenient by embedding the right insurance products and services along the customer journey.

      Traditional channels are no longer enough to grow business. Adjacent and cross-industry opportunities must be exploited to drive growth and build market share.

      There’s a new category of opportunity out there for insurers to expand distribution ecosystems and access new customer segments ­– if you have the right tools. Access it by embedding insurance at points of sale in other industries.

      We help carriers identify these opportunities and create new business models to seamlessly embed their products within the purchase journey of a customer.

      Open Insurance is our cloud-native platform that accelerates the insurer’s transition towards adopting embedded business models.

      Transform the underwriting function to deliver more accurate risk assessments and inform profitable pricing decisions.  

      The reliance on manual processes and siloed systems often results in inaccurate, unsustainable underwriting and pricing decisions – not to mention a poor experience for customers and brokers.

      Insurers must aim for a highly responsive underwriting and pricing function by leveraging enriched risk and ESG data to make the process efficient, resilient, and accurate.

      Capgemini will kick-start the transformation of your underwriting function, helping your underwriters focus on risk advisory and up-selling. By collaborating with your brokers and customers, together we’ll cut quote-to-bind time from weeks to days. We’ll also help underwriters move away from manual data-entry and submission processing by embedding relevant insights throughout the value chain.

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          Expert perspectives

          Meet our experts

          Adam Denninger

          Global Industry Leader, Insurance

          Shane Cassidy

          Executive Vice President, Financial Services; Insurance Business Unit Leader, Capgemini Financial Services
          Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

          Satish Weber

          Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader, Capgemini Financial Services
          Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader, Capgemini Financial Services

          Kiran Boosam

          Vice President, Financial Services; Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services
          Kiran leads the global insurance strategy and portfolio for Capgemini Financial Services. A P&C and life insurance expert, he assesses industry dynamics and shapes innovative solutions for the Insurance CXOs, leveraging the power of the Capgemini Group, external ecosystems, and emerging technology.

          Andrew Hood

          Global Insurance Practice Head, Capgemini


            Awarded migration acceleration specialisation by Guidewire

            First partner to be recognised reflecting our commitment to helping clients seamlessly upgrade to Guidewire Cloud.

              Best advancing software testing practice award

              This European Software Testing Award reflects our involvement with emerging technologies and our focus at the forefront of innovation.

                Everest group cloud services in insurance peak matrix® report in 2023

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                  A ‘Leader of the year’ in banking and financial services, as well as in insurance

                  Capgemini has been named a ‘Banking and Financial Services Leader of the Year’ and an ‘Insurance IT Services Leader of the Year’ by Everest Group in the IT Service Provider of the Year – 2023 report.

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