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Retail

Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

Cloud is key for retailers, offering the foundation to scale and adapt new digital offerings in real time, as well as understand and shape customer interactions with greater insight into their preferences.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organisations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimisation, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”

Lindsey Mazza, Global Retail Lead

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              Meet our experts

              Steven Webb

              VP | UK Chief Technology & Innovation Officer at Capgemini
              Steven is the UK Chief Technology Officer at Capgemini and part of the UK leadership team. He is an experienced technology leader and IT strategist who understands how to deliver strategic customer value, through innovation and transformation. Steven is responsible for leading Capgemini’s UK Software Engineering, Architecture and Innovation communities; making sure technology and innovation is at the heart of what we do as a business.

              Steve Hewett

              Expert in CRM, Customer Experience Design, Digital Operating Model, Ecommerce

              Christopher Baird

              Expert in Customer Engagement & Loyalty, Digital Marketing, Marketing Technologies, Retail CRM

              Chris Long

              Expert in Retail specialising in Retail Transformation and Supply Chain Operations consulting.

              Bhavesh Unadkat

              Expert in CRM, Digital Marketing, Marketing Technology, Proposition Development