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Capgemini in Retail

Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

Read our persepctive on the Retail industry here.

You can read more about our experience in retail and insights on our global website

The pivotal role of retailers in reducing food waste throughout the value chain.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organisations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimisation, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”

Lindsey Mazza, Global Retail Lead

    CornerShop, the retail store of the future

    A testing ground for the future of retail in the heart of London.

    What matters to the consumer

    As the world emerges from the shadow of the pandemic, many of the trends and changes in consumption patterns it sparked are set to stay.

      Burberry X Capgemini Innovation Day Video

      The Capgemini team hosted an Innovation Day at Burberry HQ in London, to explore together how innovation can drive the future of Burberry and fuel Burberry’s ambitions as a market disruptor.

        Burberry X Capgemini Innovation Day

        Together we explored, learned, and experienced how innovation can propel Burberry into the future.

          Deepening customer engagement with IKEA retail

          Inspired to create a better everyday life for the many people, IKEA Retail (Ingka Group) brings the IKEA brand to millions globally.

            FILA transforms into an experience-driven retailer

            Leveraging new digital strategies helps the brand re-energise the customer journey.

              Expert perspectives

              Meet our experts

              Catherine Strowger

              Head of Retail, Capgemini Invent
              Catherine leads the Retail practice for Capgemini Invent, the innovation, design and transformation arm of the Group. With over 15 years’ experience in retail industry and consulting roles, she leads a team of retail experts who blend deep transformation expertise with their lived experiences working for some of the UK’s best known retail brands. Catherine leads consulting engagements across the end-to-end retail operating model, with particular subject matter expertise and love for store operations and colleague experience. Alongside this, she is passionate about sustainability and helping our retail clients to use data and AI to drive greater transparency and conscious decision making in their operations.

              Steve Hewett

              Expert in CRM, Customer Experience Design, Digital Operating Model, Ecommerce

              Simon Butler

              Head of Retail, Capgemini UK

              Mukul Pant

              Head of Grocery, Capgemini UK