Retail

Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

Read our persepctive on the Retail industry here.

You can read more about our experience in retail and insights on our global website

Speak to one of our Retail experts

Five golden rules to help retailers take control of their costs in challenging market conditions

A recipe for value

The pivotal role of retailers in reducing food waste throughout the value chain.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organisations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimisation, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”
Lindsey Mazza, Global Retail Lead

CornerShop, the retail store of the future

A testing ground for the future of retail in the heart of London.

See for yourself

Burberry X Capgemini Innovation Day Video

The Capgemini team hosted an Innovation Day at Burberry HQ in London, to explore together how innovation can drive the future of Burberry and fuel Burberry’s ambitions as a market disruptor.

Burberry X Capgemini Innovation Day

Together we explored, learned, and experienced how innovation can propel Burberry into the future.

Deepening customer engagement with IKEA retail

Inspired to create a better everyday life for the many people, IKEA Retail (Ingka Group) brings the IKEA brand to millions globally.

FILA transforms into an experience-driven retailer

Leveraging new digital strategies helps the brand re-energise the customer journey.

Report

What matters to today’s consumer: 2024 consumer behavior tracker for the consumer product and retail industries

Point of view

Three predictors of success in an era of unprecedented disruption

Capgemini Research Institute

Supply chain in CPR research

CRI Report

The wake-up call: Consumer products and retail organisations should brace future disruption with a resilient supply chain

Point of view

Reinventing grocery

Meet our experts

Catherine leads the Retail practice for Capgemini Invent, the innovation, design and transformation arm of the Group. With over 15 years’ experience in retail industry and consulting roles, she leads a team of retail experts who blend deep transformation expertise with their lived experiences working for some of the UK’s best known retail brands. Catherine leads consulting engagements across the end-to-end retail operating model, with particular subject matter expertise and love for store operations and colleague experience. Alongside this, she is passionate about sustainability and helping our retail clients to use data and AI to drive greater transparency and conscious decision making in their operations.

Mukul is a result driven professional with 25+ years of cross-industry experience in account management, business development and sales. He has worked with clients across almost all the sectors; however, his notable successes have come from Consumer Products and Retail. He helps clients to unlock benefits of transformation by supporting their journey to cloud, empowering a data-driven organisation, improving the customer experience underpinned by enterprise transformation (SAFe®, DeveSecOps, productised operating models) and disruptive technologies (AI/ML, analytics). Mukul’s expertise is in weaving together products, technology, and services to differentiate the proposition, creating innovative and compelling value proposition, structuring deals to identify and deliver to a business case. He embodies “One Firm” philosophy and delivers the best for his clients.