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Retail

Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

Reshaping the retail landscape

A look at consumers’ demand for everywhere commerce.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organisations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimisation, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”

Lindsey Mazza, Global Retail Lead

    Cornershop, the store of the future

    The live store in London where customer engagement and retail are brought to life.

    What matters to the consumer

    As the world emerges from the shadow of the pandemic, many of the trends and changes in consumption patterns it sparked are set to stay.

      THE RETAIL RENAISSANCE IS HERE TO STAY

      Traditional retail may be in decline but retailing is not.

      IMRG CAPGEMINI ONLINE RETAIL INDEX : FEBRUARY

      Breaking down the results further, the picture was particularly bleak for multichannel retailers

        IMRG CAPGEMINI ONLINE RETAIL INDEX: ONLINE SALES SOAR IN NOVEMBER

        Further category analysis paints a similarly positive picture, with most categories recording double-digital growth.

          IMRG CAPGEMINI ONLINE RETAIL INDEX : ONLINE RETAIL SALES REBOUND IN OCTOBER

          Breaking down the results, October’s slightly more positive overall performance was mirrored in a number of categories.

            IMRG CAPGEMINI ONLINE RETAIL INDEX: SEPTEMBER

            Delving into the categories, clothing saw its first negative growth in over two years at -1.2% against last year.

              Serving the customer in an increasingly channel-less world.
               
              We understand the industry-wide need to create a new engagement experience – one that connects all channels, meeting customers wherever they shop with a personalised, cohesive, consistent customer experience that drives commerce.

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              Driving speed and affordability with the fulfillment network of the future.
               
              We recognise that supply chain and fulfilment channels are strategic differentiators that can enhance the customer experience by enabling more choice, convenience and customisation. 

              Taking cost out of the supply chain, while enabling supply chain as a revenue growth engine.

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              Leading the change we want to see for the future our customers expect.
               
              We are proud to be at the forefront of purpose and sustainability, helping our retail clients frame sustainability as a catalyst for change and an opportunity create a competitive advantage.  

              We’re driving affordable sustainability, the intersection of what’s right at the optimised cost. 

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              Journey to the renewable enterprise.
               
              Digital Core is a next-generation platform that brings together the technology, processes and operating model to sustain digital transformation and enable high speed innovation, while protecting mission-critical applications that run the business.

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              IMRG CAPGEMINI DIGITAL DASHBOARD

              Capgemini is proud to be an official sponsor of IMRG, the UK Ecommerce Association

              More client stories from across the Group

              Meet our experts

              Steven Webb

              Expert in Digital Transformation

              Steve Hewett

              Expert in CRM, Customer Experience Design, Digital Operating Model, Ecommerce

              Christopher Baird

              Expert in Customer Engagement & Loyalty, Digital Marketing, Marketing Technologies, Retail CRM

              Simon Mardle

              Expert in Digital Supply Chain Transformation, End to End Supply Chain, Operational Performance in Retail

              Chris Long

              Expert in Retail specialising in Retail Transformation and Supply Chain Operations consulting.

              Bhavesh Unadkat

              Expert in CRM, Digital Marketing, Marketing Technology, Proposition Development