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Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

Top Retail Trends in 2023

Unprecedented Disruption, Unparalleled Opportunity with Lindsey Mazz

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organisations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimisation, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”

Lindsey Mazza, Global Retail Lead

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    What matters to the consumer

    As the world emerges from the shadow of the pandemic, many of the trends and changes in consumption patterns it sparked are set to stay.


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        Burberry X Capgemini Innovation Day

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            Realise the full potential of Data and AI for connected products

            If organisations want to stay ahead in their industry, it is important that they view the new landscape of connectivity and data ecosystems from the perspective of innovation.

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              Meet our experts

              Steven Webb

              Expert in Digital Transformation
              Steven is an experienced Leader, IT strategist, enterprise and solution architect, with extensive global and offshore experience. I have worked in a variety of roles specialising in helping CXOs and large organisations transform their enterprises and customer experience to increase business performance through intelligent use of digit.

              Steve Hewett

              Expert in CRM, Customer Experience Design, Digital Operating Model, Ecommerce

              Christopher Baird

              Expert in Customer Engagement & Loyalty, Digital Marketing, Marketing Technologies, Retail CRM

              Chris Long

              Expert in Retail specialising in Retail Transformation and Supply Chain Operations consulting.

              Bhavesh Unadkat

              Expert in CRM, Digital Marketing, Marketing Technology, Proposition Development