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High-tech

The service model approach is everywhere – and it’s growing. The technology that delivers it is key. So how can high-tech companies use it to create and sustain secure, personal, and valuable customer relationships?

It’s a given that customers want quality products at competitive prices.

But to make them truly happy, and keep them that way, tech companies need to make a personal connection with them. In a digital world, this can mean reshaping strategies and operating models. It can mean gaining actionable insight from artificial intelligence, machine learning, and Internet of Things. And it means keeping up-to-the-minute with innovation, market segmentation, and cybersecurity.

It’s a new and constantly changing way of doing business. We’ll help you plan your route – and we’ll get you there.

5G in industrial operations

5G can help solve the connectivity issues faced by industries like manufacturing, transport, logistics, and energy and utilities.

Some examples of what we do

Intelligent automation: Get better business results by bringing people and processes together to solve complex problems faster and more cost-effectively.

Servitisation: Earn revenue from your service organisation, by developing advanced data-as-a-service propositions.

Initially deployed to allow customers to rent rather than purchase software, storage, and other capabilities, the servitisation business model has since expanded to cover a variety of goods and services across all sectors of the economy. Servitisation allows consumers to choose the offerings they need at the cost they want, while also benefiting the seller with recurring revenue and new opportunities for engagement.

This trend is changing the way enterprises sell, market, and interact with customers.

We help organisations drive servitisation…

Customer experience transformation: Create value across process, service, product, and business design, by understanding customer needs, behaviors, and motivations.

Digital operations and supply chain: Achieve significant improvements in productivity, quality, flexibility, and service, by using data insight in operations and in the supply chain.

Customer service and management: Develop affinity and build loyalty with today’s connected customer, by bringing together service and experience.

Product management and development: Optimise and harmonise the entire technology ecosystem – and help client organisations to do the same.

Data privacy, monetisation, and artificial intelligence: Make decisions based on insight, engage in the global economy, and explore new business models by making the most of data as an asset.

Cloud DevOps cybersecurity: Create a culture of security that balances speed and resilience across the enterprise.

Expert perspectives

Meet our experts

Darshan Naik

Expert in engaging manufacturing companies help understand impact of digital technology and leverage it to deliver breakthrough business outcomes