Banking and capital markets

Banks and capital markets firms are facing unprecedented disruption. While reducing costs is critical, they must invest to meet customers’ digital expectations, manage risks, and attain sustainable business practices.

In the new normal, banks need to create customer-centric business models and provide relevant experiences and offers to meet the customers’ changing needs. We help our clients achieve those goals and drive customer-first growth. We work with 8 out of the top 15 banks, and 9 out of the top 15 diversified financial companies, to help them reimagine their business, become data-driven open enterprises, and better equip themselves to meet evolving demands from the market, partners, and regulators.

Capital market firms, meanwhile, need to reduce structural, operational, and per-unit trade costs, introduce efficiencies, and invest in digital infrastructure, while meeting increasing regulatory obligations. We help our clients create efficient and responsible organisations, with digital innovation at their core, including business, product and regional eco-systems. And our holistic data, cloud, and analytics solutions enhance customer engagement, streamline operations, and ensure more effective risk management.

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      What we do

      Asset managers are experiencing increased customer interest in ESG issues. They must also address new regulations prompted by DLT and AI/machine learning.

      We can help you respond to these demands, capture new market opportunities, and create compelling yet cost-effective customer propositions.

      Now is the time to consolidate your competitive position using digital solutions, while maximising your return on investment.

      We’re enabling financial institutions to deliver attractive, future-proofed, next-generation payment solutions at scale, and efficiently manage compliance and the complex risk environment.

      We help you transform your office operations front-to-back to make them future-ready, more profitable, and resilient.

      You can monetise your assets and platforms, establish centres of excellence, and set up trade-as-a-service models to create new market opportunities.

      Lending models need to be simpler, faster, and personalised for customers, and remain competitive for banks.

      We help commercial and consumer lenders to create seamless, digital, lending experiences, automating processes at scale, and generating data-driven insights, while effectively managing risk.

      To create long-term value, banks must meet changing customer expectations and increase their market agility.

      We work with clients to transform a product-led, siloed operating model into a streamlined, agile platform, to enable hyper-personalised customer experiences.

      Customer and industry dynamics for wealth management firms are transforming rapidly.

      We help deliver superior investor experiences, empower your advisors through hyper-personalisation at scale, and gain efficiencies by embedding data-driven insights and new technologies.

      Featured services

      Customer first, banking and capital markets

      Ready to unlock the power of customer-centricity?

        Cloud for financial services

        Unlock the full potential of your cloud investments

          Financial Crime Compliance and Risk Management

          Don’t simply comply – stay ahead of the curve.

            Sustainability for financial services

            Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

              Data-powered financial services

              Our unique solutions help clients harness the power of data through AI, machine learning, process automation, and more.

                Client stories

                Return on innovation: Winning in invisible banking at J.P. Morgan

                How can wearable payments enable seamless experiences for resorts, gaming and beyond with a fashion-forward approach?

                  Nurturing the future of work with Elaine Arden, CHRO, HSBC

                  Managing talent across geographies, closing skill gaps, and building an inclusive corporate culture to improve business outcomes.

                    Digital customer experiences at scale by Entercard

                    Entercard partners with Capgemini to deliver seamless customer experiences through automated, data-driven journeys delivering more customised offers, all powered by Salesforce Marketing Cloud

                      Capgemini helps a global financial services company deliver improved, intuitive digital

                      With Capgemini’s ADMnext, the company cashes in on a managed services engagement model, agile transformation, and application modernisation

                        Expert perspectives

                        Meet our experts

                        Sankar Krishnan

                        Digital Assets Head, Capgemini Financial Services

                        Ian Campos

                        Executive Vice President, Financial Services; Global Domain Practices Leader, Capgemini Financial Services

                        Nilesh Vaidya

                        Global Industry Head – Retail Banking & Wealth Management

                        Preetham Kamesh

                        Vice President, Capital Markets, Market Development, Financial Services

                        Gareth Wilson

                        Executive Vice President – Head of UK Banking and Capital Markets 

                        Matt Reece

                        Vice President – Core Banking UK/Europe

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