Banking and capital markets

Banks and capital markets firms are facing unprecedented disruption. While reducing costs is critical, they must invest to meet customers’ digital expectations, manage risks, and attain sustainable business practices.

In the new normal, banks need to create customer-centric business models and provide relevant experiences and offers to meet the customers’ changing needs. We help our clients achieve those goals and drive customer-first growth. We work with 8 out of the top 15 banks, and 9 out of the top 15 diversified financial companies, to help them reimagine their business, become data-driven open enterprises, and better equip themselves to meet evolving demands from the market, partners, and regulators.

Capital market firms, meanwhile, need to reduce structural, operational, and per-unit trade costs, introduce efficiencies, and invest in digital infrastructure, while meeting increasing regulatory obligations. We help our clients create efficient and responsible organisations, with digital innovation at their core, including business, product and regional eco-systems. And our holistic data, cloud, and analytics solutions enhance customer engagement, streamline operations, and ensure more effective risk management.

Customer-First Growth

Banks must embrace new ways to grow wallet share

    How financial institutions bridge the martech gap with bigtech

    Improve customer-centricity.

    World Wealth Report 2022

    Customer-first strategy, putting the client at the heart of wealth management.

    TechnoVision 2022: Financial Services

    This year’s report presents 37 technology-business trends and over 70 financial services industry examples and use cases aligned to them.

    World Retail Banking Report 2022

    The customer engagement imperative: What banks can learn from the FinTech playbook.

      What we do

      Asset managers are experiencing increased customer interest in ESG issues. They must also address new regulations prompted by DLT and AI/machine learning.

      We can help you respond to these demands, capture new market opportunities, and create compelling yet cost-effective customer propositions.

      Now is the time to consolidate your competitive position using digital solutions, while maximising your return on investment.

      We’re enabling financial institutions to deliver attractive, future-proofed, next-generation payment solutions at scale, and efficiently manage compliance and the complex risk environment.

      We help you transform your office operations front-to-back to make them future-ready, more profitable, and resilient.

      You can monetise your assets and platforms, establish centers of excellence, and set up trade-as-a-service models to create new market opportunities.

      Lending models need to be simpler, faster, and personalised for customers, and remain competitive for banks.

      We help commercial and consumer lenders to create seamless, digital, lending experiences, automating processes at scale, and generating data-driven insights, while effectively managing risk.

      To create long-term value, banks must meet changing customer expectations and increase their market agility.

      We work with clients to transform a product-led, siloed operating model into a streamlined, agile platform, to enable hyper-personalised customer experiences.

      Customer and industry dynamics for wealth management firms are transforming rapidly.

      We help deliver superior investor experiences, empower your advisors through hyper-personalisation at scale, and gain efficiencies by embedding data-driven insights and new technologies.

      Featured services

      Decentralised futures

      Blockchain and other distributed ledger technologies (DLT) are at the heart of decentralised futures.

        Amazon FinSpace

        As a long-standing APN Consulting Partner and part of the Amazon FinSpace Delivery program, we help financial services companies build and maintain data management system with Amazon FinSpace.

          Connected marketing for financial services

          Marketing in a highly regulated environment to digitally savvy consumers is fraught with complexity. Capgemini helps banks navigate the digital landscape with services and capabilities driven by our Connected Marketing engine.

            Inventive banking

            Open banking and APIs are disrupting the value chain. Banks are often challenged to innovate faster. Inventive banking allows you to orchestrate new relationships and use technology to do this.

              Assemble the bank you want

              Grow and evolve with the changing market.

              Tune in to our podcast series

              The banking, payments, and wealth industries are continuously transforming. In this podcast series, we share how creating a memorable customer experience – while harnessing data and technology – is the path to profitable growth.

              Client stories

              Expert perspectives

              Intelligent industry, Strategy & transformation

              BigTech into payments

              Joost van Putten
              30 May 2022
              Data and AI, ESG, Sustainability

              ESG for banks – how to elevate the game to achieve key goals

              12 Apr 2022

              Meet our experts

              Gareth Wilson

              Executive Vice President – Head of UK Banking and Capital Markets 

              Sankar Krishnan

              Executive Vice President, Strategy & Corporate Development, Capgemini Financial Services

              Ian Campos

              Executive Vice President, Financial Services; Global Domain Practices Leader, Capgemini Financial Services

              Nilesh Vaidya

              Executive Vice President – Head Banking and Capital Markets Domain Consulting

              Preetham Kamesh

              Vice President, Capital Markets, Market Development, Financial Services