Retail and Commercial Banking

Traditional industry boundaries are blurring as banks become virtually invisible. Across the retail and business segments, banks need to enrich their customer value and create agile business models. We can accompany you in becoming a truly global bank.

We are helping banks deliver sustainable, personalised customer experiences, adopt platform-based models, unlock the value of open ecosystems, and harvest data-driven insights.

For your commercial customers, you’ll create quicker, cost-effective and value-added solutions. For your retail customers, you’ll drive hyper-personalised, humanised banking experiences. And for your bank? You’ll maximise your potential, and achieve a greater return on investment.

Customer-First Growth

Banks must embrace new ways to grow wallet share

    Overcoming the Fraud Challenge with Technology and Collaboration

    74% of Banks & Insurers experienced rise in cybercrime during the pandemic.

    Banks and Fintech Firms: The Symbiotic Relationship

    What banks can learn from fintechs and vice versa.

    How financial institutions bridge the martech gap with bigtech

    Improve customer-centricity.

    World Retail Banking Report 2022

    The customer engagement imperative: What banks can learn from the FinTech playbook.

      What we do

      Achieve high-velocity marketing, and enhance your marketing performance.

      With our connected marketing for financial services solutions, we help you achieve high-velocity marketing, and enhance your marketing performance, by building adaptive and agile operating models, acting on data-driven insights, and establishing a resilient, scalable technology platform.

      Fintechs, neobanks, and challenger banks are making it difficult for traditional banks to keep up with rising customer expectations for hyper-personalised and seamless services.

      Our banking solutions provide the tightly integrated, omnichannel experiences that customers expect, and the actionable business information that banks need.

      We offer modern design and implementation solutions that optimise the customer experience, reduce operating costs and enhance service quality, while managing risk and regulatory compliance more effectively.

      As a result, banks can reduce total cost of ownership, boost operational efficiency and flexibility, and put in place an IT platform that will be sustainable into the future.

      Digitalise your complete trade finance value chain – including traditional trade (loans, letters of credit, collections and guarantees) and structured trade (receivable and payable financing).

      With our trade-as-a-service, powered by Finastra and delivered on Microsoft Azure, you can innovate at speed, lower the total cost of ownership, and minimise risk.

      Capgemini’s end-to-end working capital finance services can help you:
      • Engage your corporate customers with personalised experiences
      • Eliminate, automate, and optimise business processes
      • Seamlessly transition from manual processes to intelligent zero-touch processing
      • Harness data-driven insights with machine learning and artificial intelligence
      • Reduce TCO by utilising managed services.

      Assemble the bank you want

      Grow and evolve with the changing market.

      Meet our experts

      Gareth Wilson

      Executive Vice President – Head of UK Banking and Capital Markets 

      Nilesh Vaidya

      Executive Vice President – Head Banking and Capital Markets Domain Consulting

      Carlos Salta

      Expert in Digital Banking Transformation

      Gaurav Sophat

      Expert in Banking, Financial Services, Insurance

        Join the conversation on LinkedIn

        Connect with our experts and read the latest industry insights on our dedicated LinkedIn page