Skip to Content


Service Excellence with Capgemini and ServiceNow

Today, it can be extremely difficult to improve service quality because the complexity of service management has gotten out of control. Everything is on an upward spiral: The number of systems and technologies involved, the number of suppliers, the expectations of customers and employees, the regulatory demands, the volume of data, cost, and profitability pressures … the list goes on.

Clearly, it’s time for a new approach to service management – a comprehensive approach that can extend to every business process across the enterprise and the entire supply chain. That is what Capgemini and ServiceNow bring to the table.

Building better business outcomes, together

Capgemini and ServiceNow combine strong domain expertise with the power of the Now platform to accelerate your journey to digital excellence. We call it the Business Ecosystem Platform, and it delivers the best of both worlds: the flexibility, innovation and efficiency of a multi-sourced business ecosystem, and the accountability and simplicity of a single-source provider model.

The Business Ecosystem Platform, powered by the Now Platform
  • NOW platform + Enterprise Management Tools Transformation (EMTT): Build on a solid technological foundation to achieve a true Business Ecosystem Platform
  • NOW platform + Digital SIAM: Bringing seamless enterprise integration
  • NOW platform + Enterprise Service Management: Expanding the customer journey across the enterprise spanning IT, HR, Finance, Security, and Operations.

Our ServiceNow credentials: extensive and impeccable

Capgemini has been a Certified ServiceNow Global Alliance Partner since 2009, and today we are a ServiceNow Elite Partner.

Our 800+ ServiceNow and process consultants have substantial ServiceNow expertise gained from 300+ engagements with +150 ServiceNow Accelerators and have earned 870+ ServiceNow certifications. We have performed large-scale rollouts at Fortune 500 enterprises.

Catch up on Knowledge 2022

Capgemini was proud to be a SELECT sponsor of Knowledge 2022, with live and in-person events across the globe.

How we can help

All business teams do their best work when they feel empowered and in control.

Imagine what they could do with ServiceNow. It’s used by around 80% of Fortune 500 organisations. It’s known and trusted – because it puts people first.  

With Capgemini, the power and scalability of the ServiceNow Platform are teamed with our strong domain expertise, consultative approach, that maximises investment, and minimizing risk to create long-term business value.
Our clients’ teamwork. Supported by our own. It’s a winning combination. 

Capgemini and ServiceNow

Unite with ServiceNow

Capgemini and ServiceNow bring together people, process, technology, data, and service to deliver exceptional experiences and sustainable business outcomes. We help our clients create and optimise cross-functional workflows by connecting disparate enterprise systems into integrated seamless experiences.

Our sector expertise

Technology isn’t one-size-fits-all. We work with ServiceNow to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – and we make them specific to our clients’ needs.

Aerospace and defense

We invest in new solutions to support manufacturers as they move to a more intelligent industry model. We provide a holistic approach to digitization, bringing deep industry expertise, process re-engineering, and modern technology to meet manufacturers' demands, powered by the ServiceNow Now Platform.

    Public sector

    We work closely with government organisations across the globe to help them meet their challenges and provide digital transformation strategies, technology delivery, and citizen-led innovation powered by the ServiceNow Now Platform.


      Our retail experts deliver a digital vision to optimise retail operations across the value chain. We employ proven methodologies, applications, processes, leadership, and the talent needed to create a seamlessly integrated experience powered by the ServiceNow Now Platform.

        Service excellence with Capgemini and ServiceNow

        Client stories

        Awards and recognition

        2022 EMEA Award Winner

        Capgemini is an Elite Partner of ServiceNow, and has been a Certified ServiceNow Global Alliance Partner since 2009, with centers of excellence in Europe, North America, Africa, and APAC. 

        Meet our experts

        Hugo Gordillo

        Delivery Architect Director, Cloud & Edge Service Integration at Capgemini

        David Rudel

        Expert in Cloud Infrastructure Services, Service Integration

        Jill Weber

        Head of Enterprise Service Management & ServiceNow Practice, Global Centre of Excellence at Capgemini

        Ying Liu

        Global ServiceNow Partner Leader