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The retail renaissance is here to stay

Traditional retail may be in decline but retailing is not.

The renaissance of retail is already here and it’s being powered by an explosion of customer engagement points and demand for personalised experiences which will be enabled by powerful new insights and digital technology. Retail is transforming into something new.

We have retail in our blood; our consultants have led teams in some of the UKs most successful retailers.​ By combining industry experience with transformational know how, we deliver successful outcomes for you.​ We are a trusted partner to retailers worldwide and offer a global talent pool 250,000 strong, to ensure your needs are met.​

Retail’s renaissance is here, and digital technology is fuelling that journey, which means retailers need to respond now. ​We are a partner who can support you truly end-to-end to; to shape and deliver solutions to your most demanding challenges.​ A leader in innovation, consulting, technology services and digital transformation, we bring the skills, methodology and minds.

Helping you protect today and unlock tomorrow

Retail is evolving, undergoing a renaissance that will mean moving beyond traditional customer propositions, services, experiences and business models.

We were once retailers too so we understand the end customer. Their requirements are unprecedented. So ‘protecting today’ means finding the balance between profitability and shared aspiration. ‘Unlocking tomorrow’ means ensuring you are nimble enough to outperform the competition in a marketplace where change is constant. We get the base foundations in place to do that, so you can be agile and adapt fast. Again, its a trade-off, between the need to move fast, and the need to scale.

Why Us


We have retail in our blood; our consultants have led teams in some of the UKs most successful retailers, offering a combined industry experience of over 180 years.​ We understand the growing pressures and how fast & competitive retail can be. We blend deep operational experience with the structure of a consulting toolkit.


Retail’s renaissance is here, and digital technology is fueling that journey. You need a partner who can work beside you, to identify the outcomes which unlock your growth agenda. ​

Our capabilities are truly end-to-end; we innovate and advise, we land business outcomes and we modernise technology. There is no one better placed to make sure you get it right first time.  Your business outcomes are the real success criteria for our consulting engagements and because of that we expect you to measure us on what matters. ​ That’s why we have creative commercial models which link our success to yours, demonstrating ‘skin in the game’ in these turbulent but exciting times.


To transform through digital is to transform within a diverse ecosystem.

Collaboration is part of the fabric of Capgemini, in our culture, our people and our methods & tools. We are uniquely placed to lead you and your future partner ecosystem, through the transformation journey.


Creative commercial models link our success to yours, demonstrating  ‘skin in the game’, because your business outcomes are the real success criteria.

How we can help

We bring the methodology, the minds and the experience to help you make innovation a continuous discipline.

With a world leading insights service, we provide immediate and deep insights into what customers and competitors are saying and doing.

Our digital engineers have a wealth of experience building modern, scalable platforms to industrialise insights

Client Stories

Thought Leadership

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Meet our Retail experts

Steven Webb

VP | UK Chief Technology & Innovation Officer at Capgemini
Steven is the UK Chief Technology Officer at Capgemini and part of the UK leadership team. He is an experienced technology leader and IT strategist who understands how to deliver strategic customer value, through innovation and transformation. Steven is responsible for leading Capgemini’s UK Software Engineering, Architecture and Innovation communities; making sure technology and innovation is at the heart of what we do as a business.

Steve Hewett

Expert in CRM, Customer Experience Design, Digital Operating Model, Ecommerce

Simon Mardle

Expert in Digital Supply Chain Transformation, End to End Supply Chain, Operational Performance in Retail

Chris Long

Expert in Retail specialising in Retail Transformation and Supply Chain Operations consulting.

Bhavesh Unadkat

Expert in CRM, Digital Marketing, Marketing Technology, Proposition Development