Digital transformation

We help telcos make the most of the digital opportunity, so they can accelerate their transformation from communications service provider (CSP) to digital service provider (DSP).

Our digital transformation offer helps bring the future of the telco industry closer for:

• B2C operators – enabling the launch of new digital value proposals, with proven, game-changing speed to market
• B2B operators – rewiring and rebooting omnichannel customer experience and operational excellence, while giving the flexibility to adopt new business models and quickly launch new services
• Vertical industries – supporting opportunities to increase revenue and efficiency in a better-connected world

What we do

We help telco businesses bring new digital value propositions to the market.

We support telcos in designing 100% digital, market-facing products and services. We design business models and operations to support the launch of these digital products and services, as well as enabling new revenue streams. And we use a digital platform to integrate all products and services, as well as non-telco services, to create a connected experience that provides value to the customer.

We improve omnichannel customer experience and help transform communications services provider (CSP) into digital services providers (DSP).

We improve operational excellence for enterprise customers, and the omnichannel customer experience via an enterprise-wide transformation strategy. We support B2B telecoms operators as they take advantage of the opportunities of a constantly evolving market. And we design, enable and support significant reconfiguration of systems portfolios to include mobile, data, VPN, security services and cloud services – at a time when digital natives, such as Amazon and Twilio, are entering the B2B arena.

We capture the revenue and efficiency opportunities associated with the connected world.

We support vertical industries in making the most of revenue and efficiency opportunities in our digital present-day. We help you take advantage of new and emerging network functionalities to enable new services and re-invent the customer experience. And we establish owned 4G/5G capabilities to implement and manage the telecoms services required in the connected world.

Expert perspectives

Innovation, Trends

MWC 2024: key takeaways re-shaping the Telco industry

Johannes Aasheim
Mar 14, 2024
Customer experience

What telcos can learn from consumer experiences

May 8, 2023

Meet our experts

Karl Bjurström

Global Head of Invent Telecom, Media & Entertainment
Karl Bjurström is a strategy consultant and manager who specializes in strategy formulation, data assurance, and scaling in the Technology, Media, and Telecom industries. He is passionate about helping clients use digital technologies to gain strategic and operational advantages within product development, customer experience, and marketing.

Aurélie Lesouef

Digital Telco Expert, Capgemini Invent
“Telcos today need to catch up as customers are more and more demanding, seeking flexibility, transparency, simplicity. They want to be in the driving seat and be able to start, pause, change whenever they feel like it.”