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The Imperative of Sustainable Intelligent Operations Today

In today’s complex operational landscape, organisations grapple with conflicting demands like efficiency, energy conservation, emissions reduction, and operational resilience. Digitally enabled intelligent technologies offer transformative solutions, delivering value to the bottom line and improving service and performance. Embracing scalable, interoperable technologies and implementing worker enablement programs enable organisations to swiftly build a future aligned with their needs. This holistic approach spans connected workers, assets, and remote operations, resulting in cost-effective operations, a motivated workforce, and the agility to meet market demands.

A digital-first, end-to-end strategy transforms operational capabilities, fostering cost-effectiveness, digital literacy, and market adaptability. This strategic shift not only benefits organisations but also enhances customer outcomes and operational performance. By aligning with customer needs and prioritising sustainability, organisations contribute positively to both their success and the planet’s well-being.

World Energy Markets Observatory Report 2023

Now in its 25th edition, WEMO is Capgemini’s annual research report that tracks the development and transformation of electricity and gas markets in Europe, North America, Australia, Southeast Asia, India, and China.

Register your interest for an executive briefing session on the World Energy Markets Observatory report:

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A world report with extensive industry research with exclusive access to regional and global data.

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‘Did You Know?’


We worked with Scottish Water and introduced advanced ‘Internet of Things’ technology including sensors that enhanced wastewater treatment. This resulted in significantly lower energy consumption, emissions, incident severity, and asset intervention costs. We also extended asset life while reducing chemical and operational expenditures, contributing to the preservation of Scotland’s vital water environment.


We’ve helped the International Thermonuclear Experimental Reactor (ITER) project for over a decade, to realise their vision from construction to engineering to project management. Alongside this, we’ve developed a prototype of an interactive, digital twin of the project – down to the last technical detail – which all members of the interconnected global team can access with a click of a button.


We’ve collaborated with E.ON power grid in Sweden on a cutting-edge smart meter management program. This initiative optimised E.ON’s services, encompassing a significant portion of their smart meter portfolio. We took the lead in managing crucial aspects like meter reading, field services, service desk, reporting, and beyond.


We’ve contributed towards one of the world’s most innovative water businesses (Saur) to design and deploy a digital factory dedicate to the industrialisation of breakthrough data and digital technologies. This improved both commercial performance and operational excellence.

Meet our experts

Paul Haggerty

Vice President Head of UK ET&U Sector Capgemini UK
Paul is Head of our Energy Transition & Utilities (ET&U) sector for Capgemini in the UK and leads the sector across all business service lines including Consulting, Applications, Infrastructure, BPO and Engineering Services. Paul was originally a mechanical engineer in the Oil and Gas industry and has over 20 years consulting experience, leading major transformation programmes in the Utilities sector. Paul specialises in delivering combined consulting and technology capabilities, supporting clients maximise the potential of next generation digital solutions. He has line responsibility for Capgemini’s Applied Innovation Exchange capability for Energy and Utilities and has worked at an account and delivery level in a number of major clients. He has been with Capgemini for over 23 years, prior to joining Capgemini, Paul worked for Ernst & Young, PricewaterhouseCoopers and FMC Technologies. Paul holds and MSc in Manufacturing, Management and Technology through the Open University.

Graham Upton

Head of Technology & Innovation & Chief Architect Intelligent Industry
Graham is the Capgemini Engineering Intelligent Industry Lead Architect and is an influential senior leader with proven capability in identifying, developing and implementing state of the art and future technology solutions at a strategic level within complex, multinational organisations. Graham leverages a 30+ year career in industry and consulting having an extensive knowledge in design engineering, manufacturing operations and industry leading digital advances.

Nicole Alley

Vice President | Head of Renewables & Smart Water Lead Energy Transition & Utilities | Capgemini UK
Nicole is responsible for leading Capgemini’s Renewables business in the UK&I across business development, marketing, customer satisfaction and delivery success. Renewables encompasses Capgemini’s capabilities and clients in renewable energy (developers, operators and equipment suppliers) and climate tech (hydrogen and gigafactories). Nicole is passionate about decarbonising our planet, driving our sustainability agenda at a personal and corporate level. She has experience across Energy Distribution, Energy Retail, Power Generation, Water, and Mining. Nicole is a trusted advisor to clients including Ausgrid, Essential Energy, APA Group, Snowy Hydro, Newcrest Mining and Rio Tinto. In addition, Nicole has been involved in developing the Australian version of the Newtonian Shift Energy Transition game for Ausgrid and the Australian market.