AI‑Powered ADM Services

Empowering the performance and continuous evolution of business processes

As the lines blur between business and IT, organisations need more than traditional delivery models. They need a partner that strengthens their IT operations and enables sustainable IT transformation in an AI‑powered landscape.

As traditional delivery models transition to automation and digital workforces, legacy systems aren’t keeping up. This creates pressure on both business and IT teams to adapt quickly, especially when dealing with complex application development needs, rising maintenance demands, and increasing expectations on operational resilience. At the same time, limited transformation budgets and dissatisfaction with vendor mixes add to the urgency for IT to demonstrate measurable value.

Responding to the evolving role of IT requires an agile, proactive, AI‑first solution. Our AI‑Powered Application Development and Maintenance Services (AI‑Powered ADM Services) give leaders the tools and insights needed to guide their organisations into the agentic future.

Transformative AI capabilities

Our AI‑Powered ADM Services apply advanced AI to optimise application services, modernise ageing systems, and evolve your IT landscape. This includes automation enabled by AIOps, enhanced pipeline efficiency through modern DevOps and DevSecOps practises, and improved service reliability through integrated site reliability engineering principles.

This approach benefits the entire business – not only the IT department.

Optimised delivery costs

Foundational process industrialisation and automation reduce operational costs while maintaining a high quality of service.

Continuous evolution

Continuous transformation of applications and service delivery ensures IT infrastructure remains agile and responsive, supporting ongoing legacy modernisation and future‑ready IT capabilities.

Business value enablement

Aligning our service delivery model to transparently enable business value helps CIOs demonstrate the tangible outcomes of IT initiatives.

Enhanced agility

By leveraging AI, we improve agility across the IT landscape, reduce technology debt, and modernise ageing applications for sustainable, long‑term impact.

Enabling infinite possibilities

Deliver business value – and be a leader in your industry.

AI‑Powered ADM Services in action

We’re delivering significant value to clients across industries, including:

  • A 40% delivery cost reduction and 30%+ incident reduction for a leading media and entertainment company, supported by automation and AIOps‑driven workflows that improved platform stability
  • A 70% reduction in total cost of ownership for a consumer goods leader through application rationalisation and cloud migration
  • A stable, modern e-commerce platform that reduced order cancellations by 30% for a global retailer.

The CxO’s strategic partner

AI‑Powered ADM is more than a service; it’s the foundation for scalable IT modernisation. By partnering with Capgemini, CxOs gain the tools to modernise their IT landscape, improve service delivery, and drive profitability. In a world of constant change, the right ADM partner makes all the difference.

A UK conglomerate achieves excellence in application services with Capgemini’s ADMnext

How Capgemini helped deliver dynamic application services across five different business lines at a UK-based, global conglomerate

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Millions of UK citizens manage tax through the HMRC mobile app

Capgemini collaborates with HMRC to develop and evolve a highly accessible native mobile app to make managing tax processes easier and more efficient for customers.

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The BMW Group strengthens its frontrunner position in sustainable supply chains

Together with Capgemini Invent, the BMW Group drives forward an innovative change, communication, and enablement program that targets more than 1200 purchasers and suppliers to speed up the transformation for sustainable supply chains

Capgemini InventCapgemini Invent
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EUROPEAN-RAILWAY-MANAGEMENT

Standardising European railway management

Working with Capgemini ADMnext, a European railway manager optimises its applications portfolio to support better decision making

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Defining GASAG’s transformation journey to carbon neutrality by 2045

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View all ADMnext by Capgemini success stories

What we do

Adaptive services, the first layer of our ADMnext stack, comprises an integrated portfolio that spans business processes, applications platforms, and hybrid infrastructure landscapes.

This portfolio covers the full development lifecycle, from transition, through building and support to decommissioning. This adaptive services layer brings flexibility and responsiveness to change across business processes, applications, and infrastructure. It also offers an easier-to-consume IT service that is aligned to business outcomes. And it frees up time and cost, to spend on transformation.

Site Reliability Engineering (SRE) from ADMnext by Capgemini supports enterprises by determining gaps in service reliability and creating a framework to address these gaps.

Site reliability engineering from ADMnext
Quality engineering in ADMnext
Enterprise automation fabric

ADMnext by Capgemini’s modernisation services layer continuously remodels your IT landscape to reduce technical debt, complexity, business risk, and total cost of ownership.

At the same time, this layer increases landscape flexibility and agility, so your enterprise can be fit for the future. It includes a commitment to develop a roadmap and vision, and a 20% or more reduction in your IT landscape through rationalisation, modernisation and migration.

Cloud modernization with ADMnext
Clear sight IT decision maker 

Business insightful services

ADMnext by Capgemini’s business insightful services layer aligns your IT portfolio with your business objectives, driving progressive business process improvements – and bringing industry experience to the table.

Our business insightful services help you gain a better understanding of the value IT brings to your business – monitoring business KPIs, and focusing on business outcomes.

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ADMnext by Capgemini’s emerging products and services layer brings innovation into the heart of your organisation, making it a continuous, incremental part of your business.

It gathers the latest thinking from across the Group to drive change, while mitigating risk from security and data fragmentation. It brings together collaborative eco-systems like the Applied Innovation Exchange network, design agency creativity, and inbuilt-innovation tools such as the Design Office to transform ideas into outcomes.

Learn more about what we do

ADMnext by Capgemini: Enabling infinite possibilities with business-focused ADM for accelerated growth. The change, innovation, outcomes – and future – you want.

Download our brochure

    ADMnext for Life Sciences by Capgemini

    Ensuring end-to-end supply chain observability through ADMnext for Life Sciences by Capgemini

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    ADMnext for Sustainability by Capgemini

    Transitioning enterprise IT to a greener era 

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    Site reliability engineering from ADMnext by Capgemini

    Reliable IT for an agile business.

    Learn more

    ADMnext^Data: Unleashing infinite data possibilities

    Becoming a data master – The potential that data-driven ADM services hold for your business.

    Learn more

    ADMnext for SAP Solutions by Capgemini

    Securing your end-to-end journey to the Renewable Enterprise.

    Learn more

    ADMnext for Electric Utilities by Capgemini

    As network grids transform, smart transmission and distribution operators need to adapt.

    Learn more

      Browse more of our solutions

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      Research and insights

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      Align information and operational technology systems for a competitive advantage
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      Vendor consolidation: Streamlining your journey towards efficiency and growth
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        7-time next-gen ADM champions

        ISG recognizes Capgemini as an ADM market leader for the 7th year in a row.

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        Leader in intelligent automation

        ISG recognizes us as a leader in intelligent automation across the US and Europe.

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          Expert perspectives

          Enterprise management

          The power of zero from Capgemini’s ADMnext

          Capgemini
          Jul 1, 2024
          Business operations

          Business-driven solutions to transforming consumption 

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          Mar 8, 2024
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          Business operations

          Redefine your business operations with an award-winning service provider

          Cleveland Sellers
          Apr 12, 2023
          Read more expert perspectives

          Meet our experts

          Sameer Bhagwat

          Sameer Bhagwat

          Vice President and Head of NA Sales Enablement for Managed Services
          Gary James

          Gary James

          Head of ADMnext offer  – Europe
          I lead the development and market engagement for Capgemini’s European ADM Center of Excellence. Building on over 25 years of experience in business applications, I work with clients to ensure that their application strategies and services are aligned to their requirements in a dynamic, ever-changing market. The majority of those 25 years have been spent on, or around, SAP technologies and services where I have worked globally on a number of implementations – as well as the creation of Operating Models to support and enhance existing multi-component SAP landscapes.
          Randy Potter

          Randy Potter

          Expert in Enterprise Architecture
          Sachin Padgaonkar

          Sachin Padgaonkar

          Vice President, ADM Solutions
          I lead the portfolio ADM solutions team across all markets and specialize in ADM solutions for multi-tower deals. With +27 years of experience, I work with clients to develop value propositions around ADMnext to help them succeed on their growth journeys. I craft unparalleled offerings that serve to position Capgemini as business and technology leader for all of our clients by delivering unique business value. I’m also a seasoned SAP practitioner with experience across sales, delivery, and solutioning.
          Sonal Chaturvedi

          Sonal Chaturvedi

          Vice PresidentGroup Industrialisation
          Sonal is a Vice President in Capgemini’s Group Industrialisation unit, leading the design authority for the function and overseeing its evolution. His team is dedicated to automation, AI-driven solutions, and data analytics, focusing on delivering cutting-edge innovations that drive efficiency and value for our clients.
          Philippe Roques

          Philippe Roques

          Expert in Application Lifecycle Services, Business Process Management, Enterprise Application