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ServiceNow

Realize a future that works – better.

With Capgemini as your ServiceNow partner, you can reimagine what’s possible, bring it to life – and get the future you want. We provide ServiceNow strategy, consulting, implementation, and enhancement services for businesses globally.

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

Capgemini at ServiceNow Knowledge 2025

We were proud to be a platinum sponsor of Knowledge 2025, and this year we showcased the full potential of AI-powered ServiceNow with Capgemini.

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Gen AI in ESM

Enhance your Enterprise Service Management practice using generative AI.

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How Capgemini and ServiceNow can help

The ServiceNow platform can deliver big benefits. Such as increased efficiency. Greater productivity. More sustainability.

But it needs people too to make things happen. Working in partnership with you, Capgemini and ServiceNow have the knowhow, culture, and in-depth industry experience to help you put technology to work. This includes Capgemini’s easy start methodology and expertise with 1,500+ ServiceNow and process consultants, 150+ accelerators, and 5,200+ certifications. As your ServiceNow consulting partner, we can help you meet and exceed the needs you have today, and head confidently and successfully towards the tomorrow you want.

ServiceNow consulting solutions

Future Franchise services

Future Franchise services empower franchisees to deliver a great customer experience.

Enterprise Service Management (ESM) on NOW

Enterprise Service Management on NOW helps organizations dramatically improve any business process across the enterprise.

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Digital Service Integration and Management (SIAM)

Our SIAM solutions unlock the full potential of complex multi-provider business ecosystems and provide end-to-end customer satisfaction.

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People Experience

People Experience with ServiceNow brings HR services together on a single, frictionless platform. Happy employees. Increased productivity.

IT emission management and control

We all have a part to play in the global effort to reach net zero. But the IT industry needs to do more than others.

Automating retail for the future

A ServiceNow and Capgemini discussion

Retail Revolution: Transforming Operations for the Future

Join us for a look into the integration of digital technologies in the retail industry and take away actionable insights. This webinar focuses on the ServiceNow platform, as seen in Capgemini’s Future Franchise Services, highlighting how modern retailers can optimize operations, enhance customer experiences, and maintain brand consistency. Learn about automating workflows and preparing retail models for future market trends, all aimed at driving competitive success.

Lead the sustainability revolution

Client stories

Fresenius transforms user access to IT services and support

FreDi, the easy-to-access global virtual agent and agent chat solution, shortens, simplifies, and enhances the user experience

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Signant Health transforms the patient experience to accelerate clinical trials

Solving patient retention with customer-driven experience and the ServiceNow NOW platform supports rapid COVID-19 vaccine development

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Tropical Smoothie Cafe growth required a new recipe for technology support

Capgemini’s Agile Store solution enables franchisees to transform their business around the customer and drive growth.

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Transforming the delivery of government services the Texas way

Capgemini Multi-sourcing Service Integration (MSI) model enables the State of Texas to respond to evolving technology.

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Hydro One adapts payroll functions to help manage disruption

Hydro One partnered with Capgemini to develop a work-from-home plan that allowed HR and payroll to continue to operate during the lockdown

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Our industry expertise

Technology isn’t one-size-fits-all. As a ServiceNow partner, we work together to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – and we make them specific to our clients’ needs.

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Manufacturing

We provide a holistic approach to digitization, bringing deep industry expertise, process re-engineering, and modern technology to meet manufacturers' demands, powered by the ServiceNow platform.

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Public sector

We work closely with government organizations across the globe to help them meet their challenges and provide digital transformation strategies, technology delivery, and citizen-led innovation powered by the ServiceNow platform.

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Retail

Our retail experts optimize operations across the value chain. We employ proven methodologies, applications, processes, leadership, and talent to create a seamlessly integrated experience powered by the ServiceNow platform.

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Research and insights

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Report

Customer service transformation

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Report

Unlock the power of experience with ServiceNow
Point of view

Point of view: Accelerate IT workflows through real-time IT services
Point of view

Enabling AIOps with ServiceNow

Expert perspectives

ServiceNow Knowledge 2025
Customer experience, People experience

Rethinking Customer Experience with ServiceNow Why CX needs a revolution

Jon Harriman
Apr 16, 2025
Automation

The power of automation: ServiceNow's role in modern business 

Capgemini
Apr 16, 2025
Trends

Five trends driving the future of service management

Alan Connolly
Apr 15, 2025
Healthcare

Orchestrating the future of clinical trials

Monika Teresik
Apr 15, 2025

Awards and recognition

As an elite ServiceNow partner, we take pride in our accolades and recognitions for diverse ServiceNow implementations. Our robust partnership merges top-tier ServiceNow services with Capgemini’s excellence in experience, resulting in unparalleled collaboration.

Elite Partner

Manufacturing

EMEA Partner

Leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024

Capgemini recognized as a leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024.

Awards and recognition

Meet our experts

Jill Weber

Jill Weber

Global Partner Executive, ServiceNow | Group Strategic Initiatives & Partnerships (GSIP)
Jill Weber is a Global Partner Executive in Capgemini’s Group Strategic Initiatives & Partnerships, and offer owner of Future Franchise Services. She is dedicated to ServiceNow, supporting partner offer development and solutions on platform, bringing together the breadth of Capgemini’s practical industry experience, the right mix of people, and the processes and operational knowledge to address customer issues at a global scale.
Pieter Voskamp

Pieter Voskamp

Director Workforce Transformation & Global Alliance,  ServiceNow
Vinay Aggarwal

Vinay Aggarwal

Offering Leader | ServiceNow Platform | Driving Digital Strategy and Transformations
Hugo Gordillo

Hugo Gordillo

North America SIAM Expert
Jon Harriman

Jon Harriman

Group Offer Lead – People Experience
Jon is a renowned expert in employee experience, leveraging his role as the People Experience Group Offer Leader at Capgemini to drive organizational success through people-centric approaches. With an extensive and diverse background encompassing roles in portfolio and offer development, pre-sales, solutioning, and delivery, coupled with a fervor for transforming how companies cultivate their workforce, Jon is committed to empowering organizations to establish engaging environments for their employees.
Alan Connolly, Global Head – Employee Experience and Digital Workplace, Capgemini

Alan Connolly

Global Head of Portfolio – ESM, SIAM, and ServiceNow
Alan is a visionary leader with a deep passion for collaborating with customers, partners, and industry experts to address complex challenges within the workplace and enterprise service management portfolio. With over 20 years of experience, he combines creativity and analytical prowess to craft comprehensive strategies that align with organizational goals and enhance productivity.
Claudia Crummenerl

Claudia Crummenerl

EVP, Global Head of Advisory for Strategic Partnerships, Capgemini Invent
Recognizing the importance of people in business transformation, Claudia works with clients to reinvent the employee experience through data and technology. She uses her expertise in the people perspective of digital to understand how leadership in the digital age is evolving, how talent and workforce productivity can be transformed through automation and AI, and how to effectively engage employees throughout the transformation process.