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Realize a future that works – better.

With Capgemini as your ServiceNow partner, you can reimagine what’s possible, bring it to life – and get the future you want. We provide ServiceNow strategy, consulting, implementation, and enhancement services for businesses globally.

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

Join us at Knowledge 2024

We’ll be in Las Vegas May 7-9, helping organizations to develop new ideas with ServiceNow – and make them real. See you there!

How Capgemini and ServiceNow can help

The ServiceNow platform can deliver big benefits. Such as increased efficiency. Greater productivity. More sustainability.

But it needs people too to make things happen. Working in partnership with you, Capgemini and ServiceNow have the knowhow, culture, and in-depth industry experience to help you put technology to work., This includes Capgemini’s easy start methodology and expertise with 1,500+ ServiceNow and process consultants, 150+ accelerators, and 5,200+ certifications. As your Service Now partner, we  can help you meet and exceed the needs you have today, and head confidently and successfully towards the tomorrow you want.

ServiceNow solutions

Future Franchise services empower franchisees to deliver a great customer experience.

Enterprise Service Management on NOW helps organizations dramatically improve any business process across the enterprise.

Our SIAM solutions unlock the full potential of complex multi-provider business ecosystems and provide end-to-end customer satisfaction.

People Experience with ServiceNow brings HR services together on a single, frictionless platform. Happy employees. Increased productivity.

We all have a part to play in the global effort to reach net zero. But the IT industry needs to do more than others.

Retail Revolution: Transforming Operations for the Future

Join us for a look into the integration of digital technologies in the retail industry and take away actionable insights. This webinar focuses on the ServiceNow platform, as seen in Capgemini’s Future Franchise Services, highlighting how modern retailers can optimize operations, enhance customer experiences, and maintain brand consistency. Learn about automating workflows and preparing retail models for future market trends, all aimed at driving competitive success.

Client stories

Our industry expertise

Technology isn’t one-size-fits-all. As a ServiceNow partner, we work together to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – and we make them specific to our clients’ needs.


We provide a holistic approach to digitization, bringing deep industry expertise, process re-engineering, and modern technology to meet manufacturers' demands, powered by the ServiceNow platform.

    Public sector

    We work closely with government organizations across the globe to help them meet their challenges and provide digital transformation strategies, technology delivery, and citizen-led innovation powered by the ServiceNow platform.


      Our retail experts optimize operations across the value chain. We employ proven methodologies, applications, processes, leadership, and talent to create a seamlessly integrated experience powered by the ServiceNow platform.

        Awards and recognition

        As an elite ServiceNow partner, we take pride in our accolades and recognitions for diverse ServiceNow implementations. Our robust partnership merges top-tier ServiceNow services with Capgemini’s excellence in experience, resulting in unparalleled collaboration.

        Elite Partner


        EMEA Partner

        2022 EMEA Award Winner

        Capgemini is an Elite Partner of ServiceNow, and has been a Certified ServiceNow Global Alliance Partner since 2009, with centers of excellence in Europe, North America, Africa, and APAC. 

        Meet our experts

        Jill Weber

        Head of Enterprise Service Management & ServiceNow Practice, Global Centre of Excellence at Capgemini
        Jill Weber is the Global Enterprise Service Management (ESM) Capability Lead, supporting solutions designed with Amazon Connect and ServiceNow. Working in the Cloud Infrastructure Services Global Center of Excellence over the last 4 years, she is responsible for bringing together Capgemini’s unique breadth of domain and industry-specific experience to design comprehensive enterprise service management solutions leveraging our partner products Amazon Connect and ServiceNow.

        Tracey Fritcher

        Workforce Transformation, VP People Experience | Focused on Employee Experience (EX), Enterprise Productivity and Building New skills for the Future of Work, Capgemini Invent 

        Pieter Voskamp

        Director Workforce Transformation & Global Alliance,  ServiceNow

        Vinay Aggarwal

        Offering Leader | ServiceNow Platform | Driving Digital Strategy and Transformations

        Hugo Gordillo

        Delivery Architect Director, Cloud & Edge Service Integration at Capgemini