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Salesforce

Your single partner across strategy, service, and experience.

Capgemini and Salesforce help brands deliver personalized, engaging, relevant and memorable experiences across the entire customer journey. 

We help our clients acquire the right customers and nurture them through connected marketing. We work with them to empower their sales teams to maximize sustainable and profitable growth. Together, we augment their customer service, so they deliver a better service experience every time.

A NEW ERA OF GENERATIVE AI POWERED CUSTOMER EXPERIENCES

 Through the Generative AI for CX Foundry, with Salesforce we bring decades of data, AI, and customer experience to deliver tangible business value.

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Capgemini and Salesforce

Delivering a 1:1 customer experience at scale.

We also help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.

Capgemini and Salesforce: utilizing data and technology to create experiences that build relationships.

    ReThink: Time for sustainability

    In this white paper coauthored with Salesforce you’ll explore how aligning with nature’s balance can reframe our view of time and sustainability

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    Enabling a monumental shift in transport and mobility

    Discover how being a launch partner for Salesforce Automotive Cloud is bringing together the consumer, dealer, OEM, and third-party providers.

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      Client stories

        Estes Express Lines drives growth with customer service

        In collaboration with Capgemini, Estes Express creates a 360-degree view of the customer in Salesforce to identify new opportunities

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        Jaguar Land Rover Europe simplifies campaign management and reporting with the EVEREST application

        Working with Capgemini, Jaguar Land Rover Europe develops and rolls out a new tool to manage Variable Marketing Expense by tracking campaign

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        FILA transforms into an experience-driven retailer

        Leveraging new digital strategies helps the brand re-energize the customer journey with a seamless, API-led architecture

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        GE Healthcare optimizes medical equipment installation logistics with Salesforce CRM

        GE Healthcare works with Capgemini to introduce the SFDC Lightning Salescloud and improve the logistics of its medical equipment installation

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        SingEx implements Salesforce Sales Cloud to move closer to full digitilization

        Through its partnership with Capgemini, SingEx transforms its customer and sales management processes to stay ahead of the curve

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          Explore our client stories

          Farmers Insurance Self-Service CSS App built on Salesforce

          As 88 years in business proves, Farmers Insurance® values customer service. Now, one of the nation’s largest insurance groups is further empowering its agents and offering greater self-service capabilities to millions of customers, with the Customer Self-Service (CSS) app, built on Salesforce.

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          Prudential’s digital transformation with Salesforce’s online self-service

          For Prudential Financial, a 145-year-old insurance company, digital transformation can be a daunting task. However, the task is also a massive opportunity. Using Salesforce, they are improving their customer and employee experience.

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          Farmers Insurance® puts the latest technology into its agents’ and customers’ hands with Salesforce

          Accessible on the Farmers Mobile App or from a computer, the Enterprise First Notice of Loss or EFNOL platform gives an agent assisting a customer or the customer alone the ability to report a loss and upload images so that a Farmers adjuster can be assigned to the customer’s loss, the customer can find a repair shop of his or her choice, get in a rental car, and complete the whole process quickly and seamlessly.

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          How we can help

          We work very closely with Salesforce. Which means we’re also able to work very closely with our clients, bringing all our knowledge and experience to bear on CRM and cloud advisory services, on application design and customization, and on implementation, integration, and migration. 

          It’s all about equipping our clients to deliver the best possible customer experience – and to gain the best possible actionable insights for the future. 

          We’ve been collaborating with Salesforce on innovation and on project delivery for more than ten years. Our strengths with the  platform are joined by others in specific Salesforce solution areas, including force.com and VMforce, where we have our own powerful application factory, and in MuleSoft.

          We’re a Salesforce Global Strategic Consulting Partner, and we’ve scored 4.8 out of 5 on the Salesforce Partner Value Index. 

          Could we bring some of that value to you and your customers? 

          Voyager with Salesforce

          With our solutions, you can improve your field service operations, integrate retail commerce, marketing, and service functions, optimize your digital marketing, and improve your smart mobility. And that can help you get closer to your customers.

          Discover our solutions

          Our sector expertise

          Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotive, consumer products and retail, and financial services – and we make them specific to our clients’ needs.

          Automotive

          Shape your customers’ experience, with Capgemini’s Salesforce-based Customer Engine. Whether they’re buying a car, hiring one digitally, or mixing it in with public transport, you’ll be able to respond powerfully to their needs and interests – and build lasting relationships.

            Consumer products and retail

            Turbo-charge your retail business with Capgemini. Build customer relationships with personalized voice assistants – and use our Salesforce-based Quick Start Commerce solution, which gives grocers and quick-serve restaurants alike a functional, responsive, omni-channel experience in just 10 weeks.

              Financial services

              Redefine the way you do business. With Inventive Banking, you can rapidly develop innovative propositions. And with Open Insurance Transformation, products and services will be more agile and integrated, so you can achieve new revenue streams and improved customer experience.

                Awards and recognition

                2022 Salesforce Partner Innovation Award for Cloud – Experience

                Salesforce's awards showcase their most noteworthy success stories with their partners.

                Awards and recognition

                2022 Partner Innovation Award for Cloud – Experience

                Explore why we achieved the 2022 Partner Innovation Award in the ‘Experience’ category for our work with Pensioenfonds Detailhandel

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                  2022 Leader in Everest Group’s Salesforce Services in Insurance PEAK Matrix® Assessment

                  Discover why we were recognized as a Leader by Everest Group for our key strength – including our top-tier partnership with Salesforce.

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                    2022 MuleSoft ANZ Partner of the Year

                    Our MuleSoft partnership across Asia and ANZ achieves the MuleSoft Partner of the Year awards, for the second consecutive time. Explore why:

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                      Explore all our Salesforce awards and recognitions

                      Salesforce's awards showcase their most noteworthy success stories with their partners.

                      Awards and recognition

                        Expert perspectives

                        Data driven customer experience Salesforce reference architecture for automotive sales and service

                        Dec 5, 2023

                        Exploring use cases for data driven customer experience within automotive sales and service

                        Nov 29, 2023

                        Introduction to data driven customer experience within automotive sales and service

                        Nov 28, 2023

                        AI Integration Platform as a Service (aiPaaS)

                        Andy Forbes
                        Sep 11, 2023

                        5 questions CX teams should ask before launching any generative AI initiative

                        James Parker
                        Nov 1, 2023

                        Get the most out of data and AI with a marketing data strategy

                        Timo Kovala
                        Sep 11, 2023

                        2 critical components of every great customer experience (Hint: They’re not data and AI)

                        Simon Blainey
                        Sep 7, 2023

                        Welcome to a customer-first world: Where inspiration moves into action with Salesforce and Capgemini at Dreamforce 2023

                        Jean-Marc Gaultier
                        Sep 5, 2023

                        Elevating customer experience with three essential data-driven keys

                        Simon Blainey
                        Nov 1, 2023

                        Meet our experts

                        Anchal Sahu

                        Managing Solution Architect, DCX Australia
                        Anchal is a Lead Solution Architect with 14+ years of experience in greenfield and brownfield projects. He has worked with key Telecom customers with primary focus on industry leading COTS solutions i.e. Salesforce Industries. With a strong developer & designer background, Anchal strives for implementing a scalable, robust and cost-effective successful solutions, aligned to the customer digital transformation roadmap.With a strong developer & designer background, Anchal strives for implementing a scalable, robust and cost-effective solutions aligned to the customer digital transformation roadmap and have success.

                        Andrew Smith

                        Vice President, Head of Salesforce CoE Europe
                        “My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

                        Mahender Nagunoori

                        Global Head of CX & CRM portfolio for FS part of Digital practice
                        In the current business context, knowing customers, pro-actively selling, and servicing is at the core of our Financial services clients. We see there is rapid spending on customer experience, customer engagement, and providing the latest ways to interact and engage with the customers. The customer management portfolio led by Mahender focuses on bringing in an overarching view of the customer, providing organizations with the ability to understand their customers better and proactively engage in the right conversation right from the beginning of the insurance or banking value chain.

                        Darshan Shankavaram

                        Executive Vice President, Digital CustomerExperience Global Practice Leader
                        “I have close to 30 years of domain experience, with more than ten years within Digital and Mobile. I have led product concept-to-sell, business development, pre-sales, solutioning and technical implementation of CX transformation programs.”

                        Simon Blainey

                        Expert in CRM, Digital Transformation, Salesforce
                        Simon Blainey was appointed to his current position as APAC DCX Lead in January 2023. In this role Simon brings together all the Capgemini capabilities and strategic alliances under the Customer First pillar – ensuring that we support our customers in leveraging data to deliver meaningful and personalized experiences to their customers. Simon has over 25 years of business experience, having worked in Australia, Europe and now Asia. Previously Simon led the DCX business for Capgemini in Australia where a focus on Salesforce and MuleSoft resulted in 10x growth in 6 years. Simon led the integration of the Customer First capabilities from our APAC acquisitions, particularly WhiteSky Labs, RXP Services and Aodigy. Simon has a technical background, and still likes to play at Solution Architect as often has he can.

                        Lara Wasowski

                        Expert in Salesforce solutions

                        Jane Arnold Hommet

                        Vice President Global Salesforce Partner Executive

                        Steve Boettcher

                        Vice President CSS
                        Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.