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Automotive

Beyond Agency

Leading the evolution of the automotive sales model towards direct-to-consumer

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In today’s fast-evolving automotive industry, customer-centricity is the key to sustained success.

Transforming your sales model is crucial, and developing new retail capabilities swiftly is essential to stay competitive. It’s not just about achieving the right solution; it’s about continuously elevating the sales journey through strategic iterations.

At Capgemini, we specialise in helping you build and deliver a customer-centric plan to secure your future success. We start by understanding your current position, defining a clear vision, and creating a prioritised roadmap to strategic success. Our Automotive team has spent years developing a comprehensive perspective on the Agency Sales Model, and we invite you to explore our insights.

Discover our latest thought leadership and insights on the issues shaping the future of the automotive sector. Download our Point of View document to delve deeper into our perspective. Reach out to us below to continue the conversation and learn how Capgemini can help you get the future you want.

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Our thinking

E2E Digital Renewals

Empowering Connected services

Data Driven CX

Relevant Insights

Report

The Untapped Potential of Automotive eCommerce

What’s holding automotive back from reaching the eCommerce potential already present in other sectors? Our new frog report explores nine key actions for bringing mobility up to speed.

Expert perspective

Automotive connected mobility

Report

Beyond the Vehicle

Report

The agency sales model

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Meet our experts

Brad Young

VP, Head of Automotive & Sustainable Mobility, UK
Brad has over 25 years experience in digital transformation. He is an expert in the Automotive industry, with a focus on Sustainability, Mobility, Electric Vehicles and Customer Experience Transformation. He has held business and technology roles in the Automotive and Consumer Products industry. He leads Automotive for Invent UK. His passion is accelerating the transition to zero-emissions transport and creating sustainable mobility experiences that are good for people, businesses, and the planet.

Gareth Austin

Director, Brand & Experience (Automotive Smart Mobility Connect)
Gareth has over 15 years Automotive experience across Marketing, Sales, Aftersales & Retail and has lead business strategy work across the Automotive value chain including Customer Engagement, Sales Model Transformation, CRM and Variable Marketing Definition Management.

Jo Phipps

Senior Manager, Automotive
Jo has over 20 years’ experience in the Automotive sector across Electrification, Mobility, eCommerce and Direct Sales Transformation within premium brands. Jo is passionate about modernising the car buying and usage experience through flexible solutions and omnichannel development and leads transformation projects across the UK and Europe.