Automotive connected mobility

Realise the promise of connected mobility.

Right now, a revolution is transforming the mobility landscape. Customers increasingly expect personalised, integrated experiences, as well as new connected car services and new ownership models. At the same time, manufacturers face ever tighter sustainability requirements, and can leverage improving connectivity options.

This connected mobility revolution presents OEMs with enormous opportunities: new ecosystems of customers and partners, innovative services, and products, and, most importantly, deeper customer relationships.

As a result, analysts believe the revenues associated with connected car services could increase by a factor of 10 in the next few years.

And major OEMs’ business plans show that they share this belief in the potential to monetise connected car services. These OEMs are rapidly shifting their focus from products to services, with the aim of increasing customer loyalty and driving new, profitable revenue streams. In other words, they’re transforming themselves from manufacturers to tech companies.

Despite major investments in this area, however, companies are still struggling to unlock exponential and recurring value from connected services. Challenges include poor enrolment and subscription rates, and low profitability.

Capgemini is ready to help clients overcome these challenges with a proven approach that can create the right customer experience in connected cars. This experience leads to customer engagement and loyalty, plus sustainable ROI.  

We offer end-to-end support for your connected mobility services journey, from strategy to market rollout, and at every touchpoint. Our expertise and accelerators support your automotive company’s transformation across three key areas: business strategy and innovation; solution design and development; and customer experience and activation.

And we know about all kinds of connected car services – for, in, and with the car. After all, we’re already supporting global automotive OEMs in creating and implementing services to better connect with their customers.

This experience – and our work with suppliers and connected car technology and data partners – uniquely positions Capgemini to support you through the connected car services journey. In addition, our cross-industry experience can fuel innovation in your portfolio development and implementation.

How could we start working together? Options include:

• Kickstart the journey
  We use facilitated discussion, design thinking workshops, and a network of disruptive innovation partners to clarify concepts and design processes – and to show how a connected ecosystem can benefit the brand.
• Launch a proof of concept
  We build functional solutions that can be launched in test markets and incrementally enhanced. Insights from these solutions refine future design processes, enhance understanding, and accelerate value realisation.
• Support sustainable innovation
  Our innovation accelerator speeds up product launches and ROI realisation. We can help build your governance and operating model or collaborate with you to build solutions while upskilling and empowering your teams.

Our infographic explores how you can use the power of Capgemini and its partnership ecosystem to get closer to your customers.

The infographic’s connected vehicle insights include:

• Transforming customer experience across the lifecycle
• Building customer loyalty
• Adopting new sales and ownership/use models

…and much more.

Also contact our team of automotive experts below to discuss how the ideas and recommendations included could help your organisation become a mobility services provider.