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Automotive connected mobility

Realise the promise of connected mobility.

Right now, a revolution is transforming the mobility landscape. Customers increasingly expect personalised, integrated experiences, as well as new connected car services and new ownership models. At the same time, manufacturers face ever tighter sustainability requirements, and can leverage improving connectivity options.

This connected mobility revolution presents OEMs with enormous opportunities: new ecosystems of customers and partners, innovative services, and products, and, most importantly, deeper customer relationships.

As a result, analysts believe the revenues associated with connected car services could increase by a factor of 10 in the next few years.

And major OEMs’ business plans show that they share this belief in the potential to monetise connected car services. These OEMs are rapidly shifting their focus from products to services, with the aim of increasing customer loyalty and driving new, profitable revenue streams. In other words, they’re transforming themselves from manufacturers to tech companies.

Despite major investments in this area, however, companies are still struggling to unlock exponential and recurring value from connected services. Challenges include poor enrolment and subscription rates, and low profitability.

Capgemini is ready to help clients overcome these challenges with a proven approach that can create the right customer experience in connected cars. This experience leads to customer engagement and loyalty, plus sustainable ROI.  

We offer end-to-end support for your connected mobility services journey, from strategy to market rollout, and at every touchpoint. Our expertise and accelerators support your automotive company’s transformation across three key areas: business strategy and innovation; solution design and development; and customer experience and activation.

And we know about all kinds of connected car services – for, in, and with the car. After all, we’re already supporting global automotive OEMs in creating and implementing services to better connect with their customers.

This experience – and our work with suppliers and connected car technology and data partners – uniquely positions Capgemini to support you through the connected car services journey. In addition, our cross-industry experience can fuel innovation in your portfolio development and implementation.

How could we start working together? Options include:

  • Kickstart the journey
    We use facilitated discussion, design thinking workshops, and a network of disruptive innovation partners to clarify concepts and design processes – and to show how a connected ecosystem can benefit the brand.
  • Launch a proof of concept
    We build functional solutions that can be launched in test markets and incrementally enhanced. Insights from these solutions refine future design processes, enhance understanding, and accelerate value realisation.
  • Support sustainable innovation
    Our innovation accelerator speeds up product launches and ROI realisation. We can help build your governance and operating model or collaborate with you to build solutions while upskilling and empowering your teams.

Our infographic explores how you can use the power of Capgemini and its partnership ecosystem to get closer to your customers.

The infographic’s connected vehicle insights include:

  • Transforming customer experience across the lifecycle
  • Building customer loyalty
  • Adopting new sales and ownership/use models

…and much more.

Also contact our team of automotive experts below to discuss how the ideas and recommendations included could help your organisation become a mobility services provider.

Please submit your details below to start the conversation now with our experts:

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Meet our experts

Fabienne Lefever

Vice President – Capgemini Engineering
With more than 20 years professional experience in the Engineering and in the Automotive Industry, Fabienne is leading the Automotive Center of Excellence. She drives the development of offers and solutions to support Automotive customers in achieving a safer, smarter, more sustainable & affordable mobility experience.

Alexandre Audoin

Head of Global Automotive Capgemini Group & Head of Automotive Capgemini Engineering
Alexandre Audoin is Capgemini Group’s global leader for the automotive industry and head of automotive within Capgemini Engineering (formerly Altran). Alexandre maintains a special focus on the creation of Intelligent Industry, helping clients master the end-to-end software-driven transformation and do business in a new way through technologies like 5G, Edge computing, Artificial Intelligence (AI), and the Internet of Things (IoT).

Jean-Marie Lapeyre

Chief Technology & Innovation Officer, Global Automotive Industry, Capgemini
Jean-Marie Lapeyre works with automotive clients to develop and launch actionable technology strategies to help them succeed in a data- and software-driven world.

Pascal Feillard

Senior Business Transformation Director – Automotive Industry, Capgemini
Pascal draws on his many years of experience in the Automotive industry in his current position, where he is responsible for ensuring that Capgemini‘s partnerships facilitate software-driven transformation in order to give automotive clients the future that they and their customers want.

Dr. Philipp Haaf

Head of e-Mobility Solutions and Smart Mobility Connect Lead, Capgemini Invent
As the Head of Electric Mobility at Capgemini Invent, Philipp Haaf is an acknowledged thought leader in electric mobility. He draws on 11 years’ experience in this rapidly changing area to help automotive OEMs and suppliers seize what he describes as the infinite opportunities of digital transformation.

Jayashree Ravichandran

VP, Software Driven Industry – Automotive
Jayashree works with Automotive Clients to accelerate software transformation, developing on-vehicle and off board solutions and integration from the car to the cloud. A Certified Architect, by training, Jayashree is a trusted advisor to internal and customer teams at all levels, working with Customer executive teams to effect transformation, and with technical teams to architect, design solutions to drive product quality and yield, and increase customer satisfaction and profitability.

Michael Welsh

CTO for Automotive Software & Electronics, Capgemini Engineering
Michael is responsible for defining and executing the technology strategy and roadmap across the ER&D Automotive Portfolio. He is also currently the Offer owner for Mobility Experience which includes Intelligent Cockpit, Vehicle Communication and Mobility Services.

Dr. Leonardo Weiss Ferreira Chaves

Global Head, Intelligent Products & Services, Intelligent Industry, Capgemini Invent
As an expert in digital service innovation for manufacturing companies, Leonardo is passionate on how companies can use the Internet of things to offer new digital services. He partners with clients across strategy to implementation, including methods for rapid validation of new service concepts with prototypes and minimum viable products (MVP).

Anuraag Bharadwaj

VP & Head Automotive Industry Platform, India
Anuraag Bharadwaj leads Capgemini India’s Automotive Industry Platform. In his current role, he provides thought leadership to the automotive industry to predicts and deciphers new trends in the industry. Anuraag is an INSEAD alumnus and Digital Transformation Leader with 25 years of experience in the Industrial, Automotive, and Distribution sectors. Anuraag has extensive experience leading large multidisciplinary teams in the development of complex solutions to customer problems and deliverables.