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Mobility

Connected mobility

Download the infographic 627 KB pdf

Customer-centricity is the DNA of connected mobility. Learn how to build and strengthen deep connections with your customers.

Almost all cars sold today include connectivity features, and the automotive industry recognises connected mobility services as a major opportunity to create new revenue streams.

Even more importantly, those connected and software-defined vehicles are ushering in a new era of deep, long-lasting customer relationships. Connectivity offers more than just new products and models – it enables deep, long-term, and symbiotic customer relationships, but to realise this opportunity, OEMs and other mobility service providers need to interact with customers in totally new ways.

Our infographic explores how you can leverage Capgemini’s partnership ecosystem to help you get closer to your customers.

Topics covered include:

  • Transforming customer experience across the lifecycle
  • Building customer loyalty
  • Adopting new sales and ownership/use models

…and much more.

Please download the infographic and contact our experts today to discuss how the ideas and recommendations included could help your organisation become a mobility services provider and put yourself in the driving seat of the connected mobility revolution.

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Research and insights

Point of view

Software driven transformation PoV
Point of view

Time to level up: How to win the race with customers for superior experiences
Point of view

Enabling a monumental shift

Explore further:

Automotive

Software-driven transformation in automotive

Smart mobility

Meet our experts

Fabienne Lefever

Vice President – Capgemini Engineering
With more than 20 years professional experience in the Engineering and in the Automotive Industry, Fabienne is leading the Automotive Center of Excellence. She drives the development of offers and solutions to support Automotive customers in achieving a safer, smarter, more sustainable & affordable mobility experience.

Dr. Philipp Haaf

Head of e-Mobility Solutions and Smart Mobility Connect Lead, Capgemini Invent
As the Head of Electric Mobility at Capgemini Invent, Philipp Haaf is an acknowledged thought leader in electric mobility. He draws on 11 years’ experience in this rapidly changing area to help automotive OEMs and suppliers seize what he describes as the infinite opportunities of digital transformation.

Dr. Leonardo Weiss Ferreira Chaves

Global Head, Intelligent Products & Services, Intelligent Industry, Capgemini Invent
As an expert in digital service innovation for manufacturing companies, Leonardo is passionate on how companies can use the Internet of things to offer new digital services. He partners with clients across strategy to implementation, including methods for rapid validation of new service concepts with prototypes and minimum viable products (MVP).