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ServiceNow

Realize a future that works – better.

With Capgemini as your ServiceNow partner, you can reimagine what’s possible, bring it to life – and get the future you want. We provide ServiceNow strategy, consulting, implementation, and enhancement services for businesses globally.

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

Capgemini at Knowledge 2024

We were thrilled to host inspirational sessions and live demos designed to convert your digital dreams into seamless experiences.

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How Capgemini and ServiceNow can help

The ServiceNow platform can deliver big benefits. Such as increased efficiency. Greater productivity. More sustainability.

But it needs people too to make things happen. Working in partnership with you, Capgemini and ServiceNow have the knowhow, culture, and in-depth industry experience to help you put technology to work. This includes Capgemini’s easy start methodology and expertise with 1,500+ ServiceNow and process consultants, 150+ accelerators, and 5,200+ certifications. As your ServiceNow consulting partner, we can help you meet and exceed the needs you have today, and head confidently and successfully towards the tomorrow you want.

ServiceNow consulting solutions

Future Franchise services

Future Franchise services empower franchisees to deliver a great customer experience.

Enterprise Service Management (ESM) on NOW

Enterprise Service Management on NOW helps organizations dramatically improve any business process across the enterprise.

Digital Service Integration and Management (SIAM)

Our SIAM solutions unlock the full potential of complex multi-provider business ecosystems and provide end-to-end customer satisfaction.

People Experience

People Experience with ServiceNow brings HR services together on a single, frictionless platform. Happy employees. Increased productivity.

IT emission management and control

We all have a part to play in the global effort to reach net zero. But the IT industry needs to do more than others.

Automating retail for the future

A ServiceNow and Capgemini discussion

Retail Revolution: Transforming Operations for the Future

Join us for a look into the integration of digital technologies in the retail industry and take away actionable insights. This webinar focuses on the ServiceNow platform, as seen in Capgemini’s Future Franchise Services, highlighting how modern retailers can optimize operations, enhance customer experiences, and maintain brand consistency. Learn about automating workflows and preparing retail models for future market trends, all aimed at driving competitive success.

Client stories

    Signant health transforms the patient experience to accelerate clinical trials

    Solving patient retention with customer-driven experience and the ServiceNow NOW platform supports rapid COVID-19 vaccine development

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    Tropical smoothie agile store story with ServiceNow

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    Transforming the delivery of government services the Texas way

    The Texas Department of Information Resources (DIR) partnered with Capgemini to enhance the delivery of government services. It adopted the Multi-sourcing Integration (MSI) model, which improved IT monitoring, security, and cost savings.

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    Improving IT Service Management for Salling Group with a ServiceNow solution

    Salling Group A/S (formerly Dansk Supermarked A/S) is Denmark’s largest retailer, with a market share of 34.9%. Salling Group talks about

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    Hydro One adapts payroll to help manage disruption

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    Global media and entertainment client wins with a consumer-grade employee experience

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      Our industry expertise

      Technology isn’t one-size-fits-all. As a ServiceNow partner, we work together to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – and we make them specific to our clients’ needs.

      Manufacturing

      We provide a holistic approach to digitization, bringing deep industry expertise, process re-engineering, and modern technology to meet manufacturers' demands, powered by the ServiceNow platform.

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        Public sector

        We work closely with government organizations across the globe to help them meet their challenges and provide digital transformation strategies, technology delivery, and citizen-led innovation powered by the ServiceNow platform.

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          Retail

          Our retail experts optimize operations across the value chain. We employ proven methodologies, applications, processes, leadership, and talent to create a seamlessly integrated experience powered by the ServiceNow platform.

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            Research and insights

            Report

            Unlock the power of experience with ServiceNow
            Point of view

            Enabling AIOps with ServiceNow
            Point of view

            Point of view: Accelerate IT workflows through real-time IT services

            Expert perspectives

            Sustainability

            From talk to action: Practical steps for your ESG journey 

            Greg Bentham
            Jun 17, 2024
            Sustainability

            Investing in sustainability: How ESG impacts business, brand, and bottom line

            Greg Bentham
            Mar 15, 2024
            Business operations

            Capgemini’s award-winning platform delivers enhanced people experiences through personalizing HR

            Anil Shadija
            Oct 16, 2023

            Awards and recognition

            As an elite ServiceNow partner, we take pride in our accolades and recognitions for diverse ServiceNow implementations. Our robust partnership merges top-tier ServiceNow services with Capgemini’s excellence in experience, resulting in unparalleled collaboration.

            Elite Partner

            Manufacturing

            EMEA Partner

            Leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024

            Capgemini recognized as a leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024.

            Awards and recognition

            Meet our experts

            Jill Weber

            Expert in Infrastructure Transformation Services, Service Integration (global)

            Tracey Fritcher

            Workforce Transformation, VP People Experience | Focused on Employee Experience (EX), Enterprise Productivity and Building New skills for the Future of Work, Capgemini Invent 

            Pieter Voskamp

            Director Workforce Transformation & Global Alliance,  ServiceNow

            Vinay Aggarwal

            Offering Leader | ServiceNow Platform | Driving Digital Strategy and Transformations

            Hugo Gordillo

            Expert in Cloud Infrastructure Services, Digital Transformation