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ServiceNow

Experience excellence that works.

Why should technology tell people how to do their work? The answer is it shouldn’t. That’s why Capgemini and ServiceNow start with the companies we jointly serve. As an elite ServiceNow partner, our relationship that enables organizations to make everything work the way they want. Employees and customers get what they need, how and when they need it. Quickly, simply, and easily. On demand, and within budget.

Making everyone happy – and business better.

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

Join us at Knowledge 2024

We are excited to be a Platinum Sponsor at Service Now’s Knowledge 2024, May 7 – 9 in Las Vegas.

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Automating retail for the future

A ServiceNow & Capgemini Discussion

In our recent webinar, Retail Revolution: Transforming operations for the future – we hosted an insightful look into the integration of digital technologies in the retail industry. This webinar focuses on the ServiceNow platform, as seen in Capgemini’s Future Franchise Services, highlighting how modern retailers can optimize operations, enhance customer experiences, and maintain brand consistency. Attendees will learn about automating workflows and preparing retail models for future market trends, all aimed at driving competitive success.

How we can help

All business teams do their best work when they feel empowered and in control.

Imagine what they could do with ServiceNow. It’s used by around 80% of Fortune 500 organizations. It’s known and trusted – because it puts people first.  

With Capgemini, the power and scalability of the ServiceNow Platform are teamed with our strong domain expertise, consultative approach, that maximizes investment, and minimizing risk to create long-term business value.
  
Our clients’ teamwork. Supported by our own. It’s a winning combination. 

Solutions to drive your digital transformation

Future Franchise services

Future Franchise services empower franchisees to deliver great customer experiences.

Enterprise Service Management (ESM) on NOW

Enterprise Service Management on NOW helps organizations dramatically improve any business process across the enterprise.

Digital Service Integration and Management (SIAM)

Unlock the full potential of your complex multi-provider business ecosystem with our Digital Service Integration and Management (SIAM) solutions, and achieve end-to-end customer satisfaction.

Intelligent People Operations (IPO) powered by ServiceNow

Intelligent People Operations powered by ServiceNow bring HR services together on a single, frictionless platform, so people can get everything they need. Happy employees. Increased productivity.

Client stories

    Signant Health transforms the patient experience to accelerate clinical trials

    Solving patient retention with customer-driven experience and the ServiceNow NOW platform supports rapid COVID-19 vaccine development

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    Tropical Smoothie Cafe growth required a new recipe for technology support

    Capgemini's Agile Store solution streamlined IT support, providing a single point of contact and a dedicated website for issue tracking. This allowed franchisees to focus on delivering an excellent guest experience, aligning with the cafe's commitment to promoting healthier lifestyles.

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    Transforming the delivery of government services the Texas way

    Capgemini Multi-sourcing Service Integration (MSI) model enables the State of Texas to respond to evolving technology.

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    Improving IT Service Management for Salling Group with a ServiceNow solution

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    Hydro One adapts payroll functions to help manage disruption

    Hydro One partnered with Capgemini to develop a work-from-home plan that allowed HR and payroll to continue to operate during the lockdown

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    Global media and entertainment client wins with a consumer-grade employee experience

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      Our industry expertise

      Technology isn’t one-size-fits-all. As a ServiceNow partner, we work together to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – and we make them specific to our clients’ needs.

      Aerospace and defense

      We invest in new solutions to support manufacturers as they move to a more intelligent industry model. We provide a holistic approach to digitization, bringing deep industry expertise, process re-engineering, and modern technology to meet manufacturers' demands, powered by the ServiceNow Now Platform.

        Public sector

        We work closely with government organizations across the globe to help them meet their challenges and provide digital transformation strategies, technology delivery, and citizen-led innovation powered by the ServiceNow Now Platform.

          Retail

          Our retail experts deliver a digital vision to optimize retail operations across the value chain. We employ proven methodologies, applications, processes, leadership, and the talent needed to create a seamlessly integrated experience powered by the ServiceNow Now Platform.

            Research and insights

            Report

            Unlock the power of experience with ServiceNow
            Point of view

            Point of View: Accelerate IT workflows through real-time IT services
            Point of view

            Enabling AIOps with ServiceNow

            Expert perspectives

            Sustainability

            Investing in sustainability: How ESG impacts business, brand, and bottom line

            Greg Bentham
            Mar 15, 2024
            Business operations

            Capgemini’s award-winning platform delivers enhanced people experiences through personalizing HR

            Anil Shadija
            Oct 16, 2023
            Business operations

            Digitalize your helpdesk to drive frictionless accounts payable

            Mahalakshmi Ramakrishnan
            Mar 15, 2024

            Awards and recognition

            Service excellence with Capgemini and ServiceNow

            Elite Partner

            Manufacturing

            EMEA Partner

            2022 EMEA Award Winner

            Capgemini is an Elite Partner of ServiceNow, and has been a Certified ServiceNow Global Alliance Partner since 2009, with centers of excellence in Europe, North America, Africa, and APAC. 

            Awards and recognition

            Meet our experts

            Jill Weber

            Expert in Infrastructure Transformation Services, Service Integration (global)

            Tracey Fritcher

            Workforce Transformation, VP People Experience | Focused on Employee Experience (EX), Enterprise Productivity and Building New skills for the Future of Work, Capgemini Invent 

            Pieter Voskamp

            Director Workforce Transformation & Global Alliance,  ServiceNow

            Vinay Aggarwal

            Offering Leader | ServiceNow Platform | Driving Digital Strategy and Transformations

            Hugo Gordillo

            Expert in Cloud Infrastructure Services, Digital Transformation