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Future franchise services

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Empower your Franchises to deliver great customer experiences

Capgemini’s Future Franchise Services is a solution that lets you rapidly implement a range of services – powered by ServiceNow – that give you a holistic, effective, and user-friendly approach to managing and automating franchise and retail workflows. Running a franchise business can add to the complexity of business operations with the need to communicate with and manage the network of franchisee business partners. 

It involves onboarding new franchisees, employee training, ensuring compliance with brand guidelines and regulatory policies, and distributing marketing campaigns, along with keeping up with technology and consumer experience trends to stay relevant and profitable. Fulfilling all these requirements can be challenging.

Additionally, franchisees expect to be able to run their operations smoothly and to be able to trust the underpinning technology.

This can be achieved by connecting the business functions and integrating the toolset through one platform. With Capgemini’s Future Franchise Services (powered by ServiceNow) you can enhance service delivery and franchise experience by delivering frictionless franchise operations.

“Treat your franchisees like partners by providing a customer-like experience.”

Future franchise services

    Transforming franchisee support

    Aligning strategy, technology and tools advances older franchises on Digital transformations journey.

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    Technology helps franchisees improve business operations

    Disruptions, challenges, and a new kind of customer are driving change

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    ServiceNow Knowledge 2023

    Join us at Knowledge 2023 to explore how you can realize a future that works – better. 

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      Our services

      The Integrated Experience Center provides a first-line business and IT service desk underpinned by intelligent omnichannel solutions and automations, enabling a customer-like experience for franchisee business partners.

      Next-generation Operations integrates both business process operations and IT operations for optimal service. Utilizing custom workflows across support functions helps break down silos to resolve issues faster or prevents them from happening in the first place.

      Advisory and Consulting Services that bring together people, process, technology, data, and services to deliver exceptional experiences and sustainable business outcomes, powered by ServiceNow.

      Related client story

        Tropical Smoothie Cafe growth required a new recipe for technology support

        Capgemini's Agile Store solution streamlined IT support, providing a single point of contact and a dedicated website for issue tracking. This allowed franchisees to focus on delivering an excellent guest experience, aligning with the cafe's commitment to promoting healthier lifestyles.

        Read more

          Meet our experts

          Jill Weber

          Expert in Infrastructure Transformation Services, Service Integration (global)

          Marta Kisiela

          Offer Lead, Cloud Infrastructure Services 
          Marta Kisiela is a distinguished expert in Enterprise Service Management (ESM), specializing in Cloud Infrastructure Services. As the Offer Lead for Enterprise Service Management and Future Franchise Services, she excels in guiding customers, partners, and industry leaders in optimizing IT service management. Marta leverages the ServiceNow platform to develop innovative solutions that address complex business challenges, ensuring efficient and effective service delivery.

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